26 to 33 of 33 ITIL Jobs in Manchester

role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee … achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. ...

user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issues.o Manage complex supplier relationships … relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development. Education/Qualifications Essential ITIL qualification or demonstrable applied knowledge at Managing Professional or Practice Manager levels Education/Qualifications Essential Experience in an IT Service Management leadership role, with ...

days onsite/week) Rate: 335GBP/Day(Inside IR35 ) Job Descriptio n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo w.Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with … working in financial services indus try- Strong incident background and experience of Incident Management in enterprise transformat ion- Understanding of Problem Managem ent- ITIL v3 or V4 accredi ted- Knowledge of any incident tracking system such as Service Now- Excellent excel ski lls- Reporting skills desira ble **Soft Skill ...

efficiently Maintaining and optimising Cisco and Fortinet technologies Monitoring infrastructure performance and ensuring service availability Contributing to infrastructure projects and service improvements Working within ITIL-aligned processes to deliver high-quality IT services Helping to safeguard business-critical systems and data What We're Looking For Strong networking and security … Essential Qualifications Cisco CCNA, Fortinet NSE4, or equivalent certification Educated to GCSE Level or above Desirable Qualifications Computer Science degree or equivalent industry experience ITIL Foundation Certificate ITIL Intermediate Certificate Operational Support & Analysis Module (training can be provided) Why Apply? This is an excellent opportunity to join a highly professional ...

efficiently Maintaining and optimising Cisco and Fortinet technologies Monitoring infrastructure performance and ensuring service availability Contributing to infrastructure projects and service improvements Working within ITIL-aligned processes to deliver high-quality IT services Helping to safeguard business-critical systems and data What We're Looking For Strong networking and security … Cisco CCNA, Fortinet NSE4, or equivalent certification Educated to GCSE Level (Level 2) or above Desirable Qualifications Computer Science degree or equivalent industry experience ITIL Foundation Certificate ITIL Intermediate Certificate – Operational Support & Analysis Module (training can be provided) Why Apply? This is an excellent opportunity to join a highly professional ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

basic Hybrid – Manchester Your new opportunity.... Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work in the real world. As the Service Management Consultant, you’ll: Lead and mature Major Incident, Problem, Change, and Release … working on genuinely interesting problems for some of the UK’s most recognisable brands and government organisations. What you’ll bring... Strong, hands-on ITIL 4 knowledge, with experience running practices end-to-end in an MSP, consultancy, or service-provider environment. Credibility in front of customers and being comfortable ...

offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting … keeping to strict customer SLA’s Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned technologies Certified to ITIL Foundation or higher Experience delivering backup and disaster recovery planning, testing and improvements Experience ...