51 to 75 of 80 ITIL Jobs in Manchester

cyber security deployments across BT’s UK contracts. Strong communication with customers and vendors is essential. The role requires leadership in Agile/ITIL processes, mentoring peers, and producing documentation and configurations for customer projects. Join BT during a pivotal transformation for BT Business. #J-18808-Ljbffr ...

support lawyers and clients. The role requires hands-on ServiceNow development, JavaScript, Glide API, HTML/CSS and JSON, plus Flow Designer and IntegrationHub. ITIL knowledge and CSA/CAD certification are a plus; law firm experience helps. Flexible working is considered. #J-18808-Ljbffr ...

experience JavaScript, Glide API, HTML, CSS and JSON Flow Designer, IntegrationHub and Scripted REST APIs Update sets and instance migration, plus an understanding of ITIL CSA or CAD certification, and law firm experience, would help What is on offer Flexible working considered Training and development Wider benefits package #J ...

comprehensive solutions while coordinating across technical teams, service desk staff and end-users. The role requires strong project management, IT service delivery expertise, and ITIL/PM certifications plus experience in complex IT environments. #J-18808-Ljbffr ...

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance. You will work across cloud environments, AI-enabled operations and AIOps, collaborating with multidisciplinary teams ...

Ireland. You will establish a single operating model, drive service standards, and act as senior escalation point for service issues. The role requires strong ITIL knowledge, governance experience, and a proven ability to transform service delivery across multi-site operations. A strategic partner and trusted advisor to ExCo, you will ...

internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding of ITIL and service management principles. ITIL certification is welcome but equivalent practical knowledge will also be considered knowledge of supporting cloud-based SaaS products, ideally including … achieve and exceed audit and recognised external standards, such as ISO27001 and Cyber Essentials Plus. Exceptional interpersonal skills for stakeholder engagement, influence and negotiation. ITIL certified AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation … Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring ...

service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while driving adoption of ITIL best practice, governance controls and operational excellence.Working closely with the Head of Platform, Enterprise Architecture and business leaders, the Head of Service will ensure technology … satisfaction.• Reduce recurring incidents and operational risk.Risk, Compliance & Assurance• Support IT audit, cyber security and operational resilience requirements.• Ensure service processes align to COBIT, ITIL and organisational governance frameworks.• Maintain operational risk and issue registers.Leadership & People Management• Lead, coach and develop SDM.• Manage the on call rota.• Build a culture ...

Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the ...

Release, or Release Manager role. Strong understanding of Release and Change Management processes. Experience working within a multi-supplier or outsourced environment. Knowledge of ITIL and IT Service Management (ITSM) best practices. Strong organisational, communication, and stakeholder management skills. Experience with ServiceNow or similar ITSM tools is desirable. Desirable SIAM … Service Integration and Management) experience. ITIL certification. Experience within large enterprise environments. ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issue. Manage complex supplier relationships … Demonstrates specialist knowledge in the areas outlined within the person specification, developed through practical experience, professional development and ongoing learning. Qualifications Essential Holds an ITIL qualification or can demonstrate substantial practical application of ITIL principles at Managing Professional, Practice Manager or equivalent level. Experience Essential Provide evidence of your experience ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk … applications. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Familiarity with ITIL best practices is a plus. Experience working within the NHS or similar healthcare environments. Desirable NHS Experience. Proven experience as an IT Support Analyst ...

adoption, service maturity, and operational excellence. Excellent communication, coaching, mentoring, and stakeholder management skills. Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. Proactive, accountable ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

this role if you have: Experience in service transition, service management or IT project delivery, or a similar governance role Strong knowledge of ITIL service management principles, service acceptance processes and operational readiness frameworks. Experience managing multiple stakeholders across project delivery, operational support and supplier environments. Excellent stakeholder management, communication … challenge and drive successful outcomes. Experience working within complex, enterprise-scale or regulated environments where governance, service stability and business continuity are critical. An ITIL Foundation qualification, with higher-level ITIL certifications, PRINCE2, Agile or other recognised delivery qualifications being advantageous. What's in it for you A platform ...

Security Hybrid role with two days per week in office across UK Responsibilities include service delivery, quality improvement and IT project support Requires strong ITIL framework experience and supplier management Salary offered at lower end for external candidates About the job. As part of the development of our Digital Services … digital solutions across the transport network. As Lead Service Delivery Manager at National Highways, you will be accountable for the effective delivery of coordinated ITIL Service Management practices across our Corporate IT estate and operational environments. Working closely with our Service Management provider, senior stakeholders, suppliers and colleagues across ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Server and Power BI good knowledge of program languages and frameworks, such as React, JavaScript TSQL, XML, HTML, PowerShell and OData worked in an ITIL aligned ICT team, or knowledge of ITIL/Service Management the ability to manage own workload prioritising where necessary. We recognise the value of lived ...

Service Transition experience - not purely BAU Service Management. Excellent stakeholder management and communication skills. Experience managing complex, cross-functional IT transitions. Strong understanding of ITIL/ITSM environments. ITIL Foundation required; Practitioner or higher desirable. Experience of managed service implementations would be highly beneficial. A pragmatic, collaborative approach with ...

lead end‐to‐end IT service delivery, including the Service Desk, remote 2nd line support and on‐site field engineering. You will embed ITIL processes, ensure safe, reliable services and drive improvements across a regional mental health trust. The role requires significant IT service management experience, strong stakeholder engagement ...

someone calm, articulate and customer-focused who takes pride in providing an excellent service and is comfortable supporting senior stakeholders. Experience working within an ITIL environment would be beneficial but isn't essential. The team is going through an exciting period of technology and Service Desk transformation, with investment … systems, ITIL training and continual improvement. There are also excellent longer-term opportunities to develop into other areas of technology. Please note: Candidates must be available to attend an on-site interview and assessment in Manchester on either Wednesday 21 October or Thursday 22 October 2026 (Date ...