51 to 54 of 54 ITIL Jobs in Northern Ireland

seeking a Senior ITSM Process Support Analyst for their Belfast IT team. You will manage ITSM processes, maintain documentation, and align activities with ITIL and firm policies. The role sits in Technology Services and reports to the Global Service Desk Senior Manager. The candidate should have 5+ years … strong stakeholder engagement, and a drive for continual service improvement. ITIL v4 certification is preferred, with a permanent, on-site position in Belfast. #J-18808-Ljbffr ...

will coordinate complex incidents, ensure timely resolution within SLAs, and drive continuous improvement across Capita services. The role requires strong leadership, expertise in ITIL-aligned incident management, and the ability to mentor staff while collaborating with cross-functional teams. #J-18808-Ljbffr ...

processes. You will coordinate governance forums, ensure evidence and records are complete, and drive improvements while balancing governance with delivery. The role requires strong ITIL knowledge, 5+ years in IT, and excellent stakeholder engagement. ITIL v4 certification is preferred. #J-18808-Ljbffr ...

transition to go-live process, oversee and define the acceptance into service process, lead on the service operating model creation and build the ITIL processes for the future client managed service. Key responsibilities: Service Strategy : Accountable for defining the strategy and plan for the future live service, to include Service … Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme. Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation to define ...