26 to 33 of 33 ITSM Jobs in Central London

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

scalable production operations. Reduce time-to-market while improving quality, stability, and performance. Technology Operations & Service Management Own the full IT Service Management (ITSM) operating model including: Service Desk and end-user support Incident, problem, change and release management Major incident management and crisis response Service request and fulfilment automation ...

disposal IT procurement governance, contract renewals, supplier performance and vendor management Executive and operational reporting across asset inventory, compliance, lifecycle and cost optimisation CMDB, ITSM, procurement and asset platform data quality, automation and integration Managed service provider governance, KPIs, SLAs and third-party accountability Senior stakeholder management across IT, Finance … Flexera certifications ITIL Intermediate, ITIL 4 Managing Professional or equivalent certification Experience implementing or improving ITAM and SAM platforms CMDB governance, service mapping and ITSM integration experience Microsoft, Oracle, Adobe, IBM or other enterprise software licensing models Multi-site, international, M&A or business integration experience This is an exceptional ...

ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value. * Strong understanding of ServiceNow capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. * Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. * Strong … requires five years' continuous UK residency. Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services ...

from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered … collaborator who can work across sales, onboarding, sales enablement, and marketing functions. Familiarity with technology and/or enterprise software preferred. Familiarity with CRM, ITSM and Customer Service solutions is a plus. Fluent in English Additional information These are some benefits you can expect from us in return: Company funded ...

Managers Ltd is seeking an experienced BMC Helix Solution Architect to join a large enterprise transformation. You will design and implement scalable BMC Helix ITSM/CMDB, driving automation and cloud-enabled service management. In a hybrid Paddington, London environment, you will collaborate with infrastructure, cloud, and business teams ...