26 to 41 of 41 ITSM Jobs in Manchester

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

environment. MDM Expertise: Hands-on experience with Jamf, Intune, or equivalent MDM platforms. Service Management: ITIL 4 Foundation or equivalent service-management qualification. Modern ITSM: Experience with modern ITSM platforms featuring native Slack integration (e.g., Jira Service Management, Freshservice, or similar). Asset Management: Exposure to IT asset lifecycle management ...

management teams. The candidate should have hands-on NetBrain experience, strong scripting skills (Python/Ansible), and a track record of integrating platforms with ITSM and monitoring tools. #J-18808-Ljbffr ...

depth technical experience to troubleshoot incidents. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. To handle escalated tickets from 1st Line support team providing feedback when resolved to support the team's development. Track open tickets maintaining regular … resolved to support the teams development. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times. Provide in-depth technical experience ...

senior stakeholders. Your Skills and Experience Proven experience within Problem Management, Service Management, or Service Integration environments. Strong understanding of ITIL and IT Service Management principles. Experience conducting and facilitating Root Cause Analysis investigations. Knowledge of Incident Management, Change Management, Service Level Management, and Supplier Management processes. Experience working within … reporting skills with the ability to identify trends and drive service improvements. Excellent communication and stakeholder management skills. Experience using ServiceNow or other ITSM platforms would be advantageous. SIAM (Service Integration and Management) experience would be highly desirable. Your Security Clearance To be successfully appointed to this role, it ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with minimal … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

current service offerings and business needs. Essential skills and experience Experience with service catalogue management tools. Strong understanding of the ITIL framework and IT service management principles. Excellent communication and stakeholder management skills. Ability to collaborate effectively with cross-functional teams. Strong organisational and project management capabilities. Proficiency in IT … Long-term contract runs until Feb 2027. Hybrid working model (60% office, 40% remote). Opportunity to work within a large-scale IT service management environment. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role ...

SaaS sector* Proven track record in partner acquisition (hunter mentality)* Experience working with VARs, MSPs, or system integrators* Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage* Structured, goal- and KPI-oriented way of working* Strong communication and negotiation skills* Willingness to travel within ...

SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage Structured, goal- and KPI-oriented way of working Strong communication and negotiation skills Willingness to travel within ...

Select how often (in days) to receive an alert: Delivery Lead Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220837 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team As ...

enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design … third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...

Recruitment is seeking an experienced ServiceNow Developer to join the technology team and enhance the ServiceNow platform. The role focuses on developing across ITSM, ITOM, HRSD and CMDB, building workflows, automations, applications and integrations to deliver scalable solutions. The successful candidate will translate business requirements into technical design, support platform ...

Manager, AI & Automation Full-time Compensation: from GBP 61,000 - yearly TOPdesk has spent 30 years helping service teams work better - starting in IT service management and growing into enterprise service management, raising an investment of approximately €200 million from investment firm CVC Growth Funds along the way. … decide what matters most Strong written communication and the ability to influence without authority Nice to have Experience with AI, automation, or data products; ITSM/ESM or service management background. What we offer you Competitive base salary starting at £61k and profit share scheme Hybrid, flexible working and healthy ...