26 to 29 of 29 ITSM Jobs in Manchester

quality, scalable solutions. What you'll have the opportunity to do as a ServiceNow Technical Archityect Develop and deliver ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, CSM etc.) Build and implement custom applications, workflows and integrations using JavaScript and APIs Design and develop scalable platform architectures aligned to best … ServiceNow implementations (ideally 3+ end-to-end projects) Strong hands-on experience with ServiceNow development and scripting (JavaScript) Exposure to multiple modules such as ITSM, ITOM, HRSD, CSM or similar Experience working with integrations (REST/SOAP APIs) and external systems Understanding of modern ServiceNow architecture and platform capabilities Experience ...

overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure … security requirements. Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes. IT Service Management Ensure the IT department provides an efficient, responsive and professional service to staff and students. Establish appropriate service standards, escalation procedures and response times. ...

escalation point for Service Desk tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service … Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence-based performance conversations. Desirable ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...