23 of 23 Incident Management Jobs in the East Midlands

Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … teams. Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases ...

Service Bus, Key Vault and related platform services. Implement monitoring, alerting and observability solutions using tools such as Azure Monitor and Application Insights. Support incident investigation, troubleshooting and root cause analysis to minimise disruption and improve platform reliability. Identify opportunities to improve system performance, scalability, resilience and operational efficiency. … Contribute to disaster recovery, backup and business continuity planning. Embed security best practices into cloud infrastructure and deployment pipelines. Support vulnerability management, identity and access management, security monitoring and remediation activities. Help implement DevSecOps principles throughout the software delivery lifecycle. Assist with compliance and governance initiatives, including ...

join a forward-looking ICT Team and help shape the systems that support a modern Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable … supporting, administering, developing or managing ICT systems and services would be beneficial, as would exposure to areas such as system administration, procurement and contract management, user training, change management, system configuration, incident management and problem management. If you are passionate about helping people get the most ...

targeted results. Our solutions significantly save time on investigations and reduce costs in areas such as criminal and civil investigations, fraud and financial investigation, incident and investigation management and a variety of covert fields. Our experienced team is dedicated to providing our clients with the support and care … matter in three years. That judgement is what this role is for. You will have exposure across the whole Altia portfolio — case and intelligence management, financial investigation, open-source intelligence, and critical incident management — working closely with the Product Managers and Product Owners already here. Your focus ...

platform reliability, security, scalability and operational excellence. Champion modern engineering approaches across Infrastructure as Code, automation, CI/CD, observability and cloud operations. Lead incident management and operational readiness across critical platforms. Partner closely with Architecture, Security, Engineering and Technology leaders to shape the future platform landscape. Drive … modern platform engineering practices. Experience delivering and operating highly available, resilient production environments. A passion for automation, standardisation and continuous improvement. Strong stakeholder management and communication skills. The credibility to influence technical decisions and drive best practice across engineering teams. A proactive, hands‐on leadership style and a genuine ...

removes recurring failure Be a first point of contact for the people who use our systems, triaging what comes in and working to defined incident severities and response times Investigate problems through to root cause and drive fixes to closure, including the design changes that stop them happening again … culture of continuous improvement, knowledge sharing, and technical excellence Required Skills & Qualifications Strong proficiency in Python for backend development Experience with React (hooks, state management, component architecture) Experience with AWS cloud services and cloud-native architecture Solid understanding of SQL and relational and non-relational databases Experience building ...

analysed and updated to ensure compliance; lead a range of audits which will check compliance with the DSP toolkit, research and development and incident management activities, developing improved systems and processes for data quality, data security and protection, dataintegrityand availability. work in partnership with theGroupsCyber SecurityLeadto ensure that … ensure they are appropriately managed and actions are taken Escalate incidents to the relevant DPO when they meet the criteria for a Serious Incident/reportable to the ICO Manage the DSP Toolkit Incident reporting mechanism, ensuring all SeriousIncidentsare reported with 72 hours Provide IG input,advice, guidance ...

platform reliability, security, scalability and operational excellence. Champion modern engineering approaches across Infrastructure as Code, automation, CI/CD, observability and cloud operations. Lead incident management and operational readiness across critical platforms. Partner closely with Architecture, Security, Engineering and Technology leaders to shape the future platform landscape. Drive … modern platform engineering practices. Experience delivering and operating highly available, resilient production environments. A passion for automation, standardisation and continuous improvement. Strong stakeholder management and communication skills. The credibility to influence technical decisions and drive best practice across engineering teams. A proactive, hands-on leadership style and a genuine ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

will collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one.While this is not a people‐management you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This position requires a highly …/SLOs.Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health.Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns.Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations.Influence architectural ...

collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one. While this is not a people‐management you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This position requires a highly … Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health. Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns. Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations. Influence ...

+ Pension + Health Care + Training & Career Development: Providing 1st/2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop ...

senior operational authority across multiple sites, responsible for the resilience, performance and compliance of critical engineering infrastructure and integrated facilities management services. Working closely with the Strategic Client Director and supported by Technical IFM Managers at each location, you'll lead teams, suppliers and stakeholders to deliver outstanding service … role that combines strategic leadership with hands‐on operational oversight. You'll drive engineering excellence across electrical and mechanical systems, oversee business continuity and incident management, ensure robust compliance and governance standards, and shape long‐term asset and lifecycle strategies. You'll also be accountable for the successful ...

post holder will provide technical support for network incidents and problems, acting as an escalation point for complex issues and contributing to major incident response activities when required. They will assist in ensuring network infrastructure remains secure, supported, and appropriately maintained through regular patching, monitoring, documentation, and lifecycle management … changes required to support business, operational, security, and project requirements. Assess, document, test, and implement approved network changes in accordance with BRUSH Group change management processes and technical standards. Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within ...

operating model. Drive service transformation, optimisation and continuous improvement. Establish effective service governance across SLAs, XLAs, OLAs and KPIs. Lead and develop service management teams, building a high-performance culture. Provide senior leadership during major incidents and operational escalations. Develop and deliver a service improvement roadmap with measurable outcomes. … Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management ...

architectural and design patterns. Commitment to data sensitivity and quality, emphasizing test‐driven development and resiliency. Familiarity with automation and proactive system optimisation, including incident management; on‐call rota participation is possible. Preference for candidates comfortable with hybrid working – Tuesday, Wednesday, and Thursday onsite. Where ...

deployments from start to finish, thinking strategically about back-end architectural and design patterns. Manage system optimisations from identifying bottlenecks to participating in proactive incident management. Skills #J-18808-Ljbffr ...

teams, suppliers and stakeholders to ensure reliability, safety and uptime in a high-stakes environment. You will drive engineering excellence, oversee business continuity and incident management, and shape long-term asset strategies while delivering integrated facilities services. Strong leadership and collaboration are essential. #J-18808-Ljbffr ...