18 of 18 Incident Management Jobs in the East Midlands

in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as the Head of IT Product Support you will be responsible for building and leading a high-performing support team … KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes … of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring, and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members More ❯

Group CISO and support them in the delivery of their significant security strategy. In addition supporting the strategy execution, you'll lead day to day team leadership and vendor management across Security Operations, Incident Management, and Threat & Vulnerability Management. You will take the lead on operational and strategic delivery, ensuring the group’s security posture is mature … aligned to business objectives. The organisation has a Group operating model across a large number of geographically dispersed divisions, it is essential that this interim appointment has excellent stakeholder management and communication skills to ensure effective strategy adoption. The ideal profile: Senior experience leading Information or Cyber Security in large, distributed enterprises. We are very open to appoint a … strong 'Senior Manager' who has the broad InfoSec experience we require, and has deputised for the 'Head of/CISO' previously Strong capability across Security Operations, Incident Management, and Threat & Vulnerability Management. Company size matters here. As the client is a £multi-bn bluechip, the right individual will have experience working in similarly large, complex environments (say £1bn+ More ❯

Group CISO and support them in the delivery of their significant security strategy. In addition supporting the strategy execution, you'll lead day to day team leadership and vendor management across Security Operations, Incident Management, and Threat & Vulnerability Management. You will take the lead on operational and strategic delivery, ensuring the group’s security posture is mature … aligned to business objectives. The organisation has a Group operating model across a large number of geographically dispersed divisions, it is essential that this interim appointment has excellent stakeholder management and communication skills to ensure effective strategy adoption. The ideal profile: Senior experience leading Information or Cyber Security in large, distributed enterprises. We are very open to appoint a … strong 'Senior Manager' who has the broad InfoSec experience we require, and has deputised for the 'Head of/CISO' previously Strong capability across Security Operations, Incident Management, and Threat & Vulnerability Management. Company size matters here. As the client is a £multi-bn bluechip, the right individual will have experience working in similarly large, complex environments (say £1bn+ More ❯

Group CISO and support them in the delivery of their significant security strategy. In addition supporting the strategy execution, you'll lead day to day team leadership and vendor management across Security Operations, Incident Management, and Threat & Vulnerability Management. You will take the lead on operational and strategic delivery, ensuring the group’s security posture is mature … aligned to business objectives. The organisation has a Group operating model across a large number of geographically dispersed divisions, it is essential that this interim appointment has excellent stakeholder management and communication skills to ensure effective strategy adoption. The ideal profile: Senior experience leading Information or Cyber Security in large, distributed enterprises. We are very open to appoint a … strong 'Senior Manager' who has the broad InfoSec experience we require, and has deputised for the 'Head of/CISO' previously Strong capability across Security Operations, Incident Management, and Threat & Vulnerability Management. Company size matters here. As the client is a £multi-bn bluechip, the right individual will have experience working in similarly large, complex environments (say £1bn+ More ❯

activities performed by a Junior Operations Analyst Perform monitoring of live services, applications and infrastructure. Call handling from internal and external clients Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents. Respond/Action events received according to the directions given within a corresponding knowledge … of support, where no resolution by Operations Centre is possible. Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches. Participate in post incident reviews following a major event\incident Contribute to the improvement of the Operations Centre and the technical service which it delivers. Qualifications Must have capabilities: Desire to develop … external). Active interest in technology. Willingness to work in an office-based role. Desirable capabilities: Experience with ITIL processes. Experience dealing with technology-related issues. Familiarity with service management tools such as ServiceNow. Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual More ❯

whilst supporting existing systems What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident Management) and adherence to other ITIL Service … Management Processes an advantage. Required Technical Skills: .NET developer in C# using Visual Studio and GitHub IIS Web based developer Javascript/HTML/CSS in an IIS environment SQL Server knowledge including Stored Procedures and Indexing. Windows Knowledge. Strong problem solving skills. Desirable Technical Skills: Azure Dev Ops knowledge. SOLR knowledge would be beneficial. Linux skills would be More ❯

whilst supporting existing systems What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident Management) and adherence to other ITIL Service … Management Processes an advantage. Required Technical Skills: .NET developer in C# using Visual Studio and GitHub IIS Web based developer Javascript/HTML/CSS in an IIS environment SQL Server knowledge including Stored Procedures and Indexing. Windows Knowledge. Strong problem solving skills. Desirable Technical Skills: Azure Dev Ops knowledge. SOLR knowledge would be beneficial. Linux skills would be More ❯

our project development lifecycle and delivery processes Support the agenda for our cloud first strategy and ensure any cloud solutions meet our security aspirations and requirements Take responsibility for incident management and lead our response to cyber security events, incidents and potential breaches Ensure our suppliers adequately monitor the IT estate for threats and alerts and are capable … degree level in a relevant technical area or equivalent industry experience Security domain specific experience showing progression through a number of roles with increasing responsibilities Strong technical leadership, stakeholder management and communication skills Experience working in a public body, particularly a local authority would be advantageous Experience of working through matrix management of multi-disciplinary teams in complex … infrastructure environments A strong technical background across Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies Experience with cyber security concepts, such as Threat Modelling, Incident Response, Penetration Testing (external/internal) Advanced knowledge of cloud products and services e.g. Azure, Microsoft 365 Emotionally intelligent and able to recognise and manage the needs and expectations of customers, both More ❯

Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills More ❯

Midwife/AHP/Pharmacist/Pharmacy Technician/Clinical Scientist) and a trained Clinical Safety Officer (CSO) . The purpose of the role is to implement Clinical Risk Management activities within Digital Services that support the safe development, introduction, and deployment of clinical digital systems. The post-holder will coordinate with other Trust teams to ensure a cooperative … across a range of clinical settings within a multidisciplinary team (MDT). Maintain a portfolio of evidence demonstrating CSO experience and achievements. Complete regular audits, including: a. Clinical Risk Management File (CRMF) b. Clinical Risk Management Plan (CRMP) c. Hazard Log (HL) d. Clinical Safety Case/Clinical Safety Case Report e. Safety Incident Management Log … key clinical safety requirements in relation to NHS England Transformation Directorate standards ( DCB0129 & DCB0160 ). Up-to-date, evidence-based knowledge of current clinical and professional issues. Strong change management skills. Desirable Skills/Knowledge/Experience Good working knowledge of Microsoft 365 suite. Excellent interpersonal skills. Knowledge of EPR systems such as Nervecentre and Cerner . More ❯

/AHP/Pharmacist/Pharmacy Technician or Clinical Scientist) and trained Clinical Safety Officer. The purpose of the Clinical Safety Officer (CSO) role is to implement Clinical Risk Management activities within Digital Services that support the safe development, introduction, and deployment of clinical digital systems. The post-holder will be responsible for coordinating with other Trust teams, to … ensure a cooperative approach to digital clinical risk management Your responsibilities: As part of the Digital Team, the post-holder will support the implementation of the digital clinical safety strategy under the guidance of the Chief Nursing Information Officer They will conduct clinical safety reviews and risk assessments related to digital systems, including the Trusts new electronic patient record … within a MDT Experienced CSO with portfolio of evidence to demonstrate past practice and achievements Completing Audits on a regular basis, including for example the following: a. Clinical Risk Management File (CRMF) b. Clinical risk Management Plan (CRMP) c. Hazard Log (HL) d. Clinical Safety Case, Clinical Safety Case Report e. Safety Incident Management Log f. More ❯

an EU/EEA Passport to allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible for the design, implementation and … testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company performance-related bonus. Wellbeing benefits. Pension scheme. Life insurance & Health benefits. Salary sacrifice … Vehicle. Subsidised on-site EV charging. Anniversary celebrations. Social events. Hybrid working. Flexible working There is plenty of room for growth and progression which is proven by all our management team beginning their career with us as students More ❯

OR EU/EEA Passport to allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible for the design, implementation and … testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company performance-related bonus. Wellbeing benefits. Pension scheme. Life insurance & Health benefits. Salary sacrifice More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

build and deploy full-stack web applications using React, TypeScript and Kotlin. Simplify system architecture and enhance scalability across the payments platform. Establish and maintain reliability metrics, SLOs and incident management best practice. Collaborate with Product and Design to ensure technical strategies support business goals. Champion secure coding practices and ensure compliance across services. Lead the adoption of More ❯

maternity cover Location: Castle Donington Pay Rate: £24.55 per hour Hours: 37 per week Monday to Friday Hybrid - 2 days required on site Your Main Responsibilities Will Include: Proactive Management: Meet internal and external deadlines for data subject requests and regulatory inquiries with minimal oversight. Compliance Maintenance : Collaborate with stakeholders to conduct Privacy Impact Assessments (PIAs), maintain personal data … Stakeholder Engagement: Build strong relationships across departments to promote a culture of data privacy. Audit Support : Assist in compliance audits and maintain evidence of adherence to data privacy regulations. Incident Management : Act as a point of contact for suspected privacy incidents, ensuring timely investigation and reporting. Candidate Requirements: Legal Expertise : Knowledge of UK Data Privacy Laws, with a More ❯

Policy: Develop, implement, and maintain robust data protection and information security policies. Expert Guidance: Deliver essential training and provide expert advice to staff, building a privacy-first culture. Risk Management: Conduct supportive audits and assist with incident management. Key Criteria: What You'll Need to Succeed Certification is Essential: Recognised Data Protection Certification (e.g., CIPP/E, CIPM … CRISC or similar). GDPR Expertise: In-depth, practical working knowledge of GDPR and data security best practices. Proven Experience: A track record in data protection, compliance, and risk management, ideally in a large organsation Sector: Third Sector (Charity) or Healthcare-related, advantageous but not essential Qualifications: Degree in a relevant field. ( Information Management Systems, etc) Ready to More ❯