19 of 19 Incident Management Jobs in the East Midlands

people, customers and partnersAbout the roleLeads Node4's Network Operations Centre, acting as the Derby control tower for 24*7 monitoring and incident response. Accountable for day-to-day NOC performance, team leadership, and continuous improvement across both onshore and offshore NOC teams. Ensures proactive detection, disciplined incident management, and consistent service outcomes aligned with the practice's service strategy. Works closely with Reactive Support, Network Delivery, and Architecture to reduce incident demand and improve end‐to‐end service outcomes. Oversees the safe execution of pre-approved out-of-hours maintenance changes ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity. Knowledge Required … Proven working experience in an IT support, service desk or technical operations role. Familiarity with ticket and incident management systems and working with third-party support providers. Knowledge of networking concepts, cloud technologies, PC hardware and peripherals. Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft ...

basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity. Knowledge Required … Proven working experience in an IT support, service desk or technical operations role. Familiarity with ticket and incident management systems and working with third-party support providers. Knowledge of networking concepts, cloud technologies, PC hardware and peripherals. Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … teams. Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications. Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs. Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized. Drive automation-first mindset across incident response, deployment ...

current and emerging threats. You will act as the organisation's senior cyber security subject matter expert, providing clear advice and assurance to senior management and the Board while embedding a proportionate, risk-based security culture throughout the business. The role will have particular responsibility for both corporate … cyber security and information security strategy. Establish a multi-year cyber security roadmap aligned with business objectives and risk appetite. Lead cyber security risk management, governance and assurance across the organisation. Maintain the cyber security risk register and oversee appropriate mitigation plans. Provide cyber security advice and assurance ...

technical support to presenters, producers, journalists, creators and production teams. Support Outside Broadcasts, live events and temporary production facilities. Maintain technical documentation and follow incident and change management processes. Participate in the engineering on-call rota for urgent technical issues outside normal working hours. What You'll Love … Programming, News, Podcasts, Video and Technology teams. Become confident diagnosing common studio, playout, audio, video and network-related faults. Become familiar with Global's incident management, documentation and on-call processes. What You'll need The ideal candidate will be proactive and willing to develop and implement innovative ...

collaborate with Architecture, Engineering, Security, and Platform teams to ensure reliability is built into systems from day one. While this is not a people‐management or shift‐based role, you will work closely with global teams and may occasionally be called upon for major incidents or critical issues. This … Design and evolve monitoring and alerting solutions that improve visibility, reduce toil, and strengthen system health. Continuously drive reliability improvements across our environments through incident reduction, performance tuning, and building resilient patterns. Partner with Security teams to ensure our platforms meet compliance, security, and risk‐management expectations. Lead ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

other teams, including for Outside Broadcasts, live events and temporary facilities. Maintain reliable ways of working : Keep technical documentation up to date and follow incident and change-management processes. Participate in the engineering on-call rota for urgent issues outside normal working hours. What You'll Love About … systems. Developed effective relationships across Engineering and content teams. Become confident diagnosing common studio, playout, audio, video and network-related faults. Learned Global's incident management, documentation and on-call processes. Contributed to the successful delivery of technical projects and upgrades. What You'll Need Live broadcast experience ...

business‐critical changes, setting the standard for quality, performance, and maintainability. Provide hands‐on expertise in Java‐based systems, including concurrency, performance tuning, memory management, and API design. Non‐Functional Ownership & System PerformanceTake a leading role in defining, implementing, and validating non‐functional requirements, including system latency, throughput, scalability … reliability. Drive solutions for cloud scaling and capacity management, ensuring the platform performs predictably under variable and peak loads. Provide deep expertise in working with large databases and data stores, including performance optimisation, data access patterns, and operational scaling. Problem Solving & Technical Decision SupportSolve the most complex and ambiguous ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

site commissioning under formal client-witnessed conditions. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What we offer in return. You will work as part of a team who are responsible … design, implementation and testing of control/integrated digital systems including traffic detection and management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid ...

data protection training initiatives. Monitoring changes in data protection legislation and regulatory guidance. Supporting internal and external compliance audits. Producing compliance reporting and management information. What We're Looking For You may already be working as a Data Protection Coordinator, Privacy Administrator, Compliance Coordinator or Governance professional … Subject Rights Requests (DSARs). Understanding of DPIAs and privacy risk assessments. Experience maintaining Records of Processing Activities (ROPA). Knowledge of personal data incident management and breach response. Excellent stakeholder engagement and communication skills. Strong organisational skills with great attention to detail. A proactive approach to compliance ...