1 to 25 of 28 Incident Management Jobs in the Thames Valley

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vulnerability management across the enterprise. Providing operational leadership for the identification, assessment and remediation of cyber security … risks you will drive the organisations security position across infrastructure, cloud services and third parties. This includes security monitoring, incident response, threat intelligence, vulnerability assessment and ensuring all risks are managed taking into account business priorities and regulatory requirements. This role works closely with the CISO and will ...

nature of the programs we deliver for our customers. Position Overview: The Senior Solutions Engineer holds overall responsibility for the day-to-day provision, management, and support of local air gapped IT infrastructure. This role ensures all staff have adequate IT provisioning to meet operational needs. This … user experience. Migration & Enhancement Projects: Lead the transition of VDI platforms to next-generation technologies, overseeing smooth migrations and ensuring seamless upgrades. Collaboration & Vendor Management: Work closely with Architecture, Service Delivery teams, and third-party vendors to integrate new technologies and drive continuous service improvements across the VDI estate. ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

this role* We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

this role We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

Leading deployment and commissioning of new systems, coordinating across Production, Product Development and other technical teams Owning customer operational support, onboarding, proof of concept & incident management, ensuring effective issue resolution and feeding operational experience into future product and service development. Requirements: Significant experience (10 years+) leading network operations … service operations or a similar technical operations function supporting complex or mission-critical infrastructure Strong technical understanding of network monitoring, incident management, infrastructure maintenance and deployment Demonstrated ability to build operational capabilities, establish processes and lead multidisciplinary technical teams Experience in optical communications, satellite communications, telecommunications, ground station ...

Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams & associated Microsoft Applications. Microsoft Entra ID/Active Directory: User Administration, identity & access management, security groups, permissions, authentication & Group Policy. Microsoft Intune/Endpoint Management: Experience with device enrolment, configuration profiles, application deployment, compliance policies & endpoint management … Network Connectivity, switches, Wireless Access Points, TCP/IP, DNS & DHCP. IT Security: Supporting endpoint security, access controls, system updates, patch management & IT security best practices. Helpdesk & Incident Management: Managing and prioritising IT Support requests, troubleshooting incidents, maintaining technical documentation & ensuring timely resolution. End-User Computing: Supporting ...

vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising … customer services through proactive security measures What you'll bring: Proven experience in cyber security, with a solid understanding of security monitoring and incident response Technical leadership skills and the ability to guide and support team members Strong communication skills to clearly articulate findings and escalate issues effectively Technical ...

delivering AI-powered tooling across a multi-tiered cloud infrastructure. You will design and deliver full-stack AI solutions that reduce toil, improve incident response, and surface actionable intelligence from complex multi-cloud operational data. You will collaborate directly with SRE managers, development leaders, architects, and product owners … backends, and integrated LLM and agent pipelines. Develop and operationalize LLM-based solutions for SRE use cases, including log analysis, anomaly detection, runbook automation, incident triage, and RCA summarization. Implement RAG (Retrieval-Augmented Generation) pipelines over operational knowledge bases and runbooks. Integrate AI/ML models into SRE observability ...

business functions, including those involving their products and services, and ensuring they can continue to operate during a disruption. Working closely with the Crisis Management team, the role develops plans to recover from disruptions and return to normal operations as quickly as possible. Key Responsibilities: Resilience and Continuity … resilience is designed into their products and services. · Provide subject matter expertise on continuity and resilience considerations for supplier onboarding processes, ensuring appropriate risk management throughout the supply chain. · Work with product owners and critical process owners to quantify, document, and report on resilience metrics. · Design scenarios ...

Domain-Driven Design (DDD) principles to create scalable and maintainable solutions. Contribute to technical design decisions and solution architecture discussions. Support software lifecycle management, releases, and ongoing maintenance activities. DevOps & Containerisation Build, maintain, and improve containerised deployment solutions using Docker. Support Kubernetes deployments and associated tooling. Automate operational … modernisation initiatives to ensure platforms remain supported, secure, and aligned with current best practices. Implement security improvements based on audit findings and threat assessments. Incident Management & Operational Support Investigate production incidents across infrastructure, application, and deployment layers. Perform root cause analysis and implement preventative measures. Coordinate resolution activities ...

Linux workloads on VMware or comparable virtualisation platforms. Contribute to infrastructure upgrades, obsolescence remediation, automation and service transition. Maintain technical documentation and follow established incident, problem, change and configuration management processes. Work collaboratively with infrastructure, networking, storage, security and application teams to resolve complex technical issues. Essential Skills … auditing. Practical experience with Veritas Cluster Server and/or Red Hat Resilient Storage/GFS2. Knowledge of enterprise file systems and volume management, including VXFS, ZFS, XFS and LVM. Experience with enterprise storage replication and disaster recovery, ideally SRDF and STAR. Familiarity with VMware virtualisation, LDAP, CyberArk ...

Linux workloads on VMware or comparable virtualisation platforms. Contribute to infrastructure upgrades, obsolescence remediation, automation and service transition. Maintain technical documentation and follow established incident, problem, change and configuration management processes. Work collaboratively with infrastructure, networking, storage, security and application teams to resolve complex technical issues. Essential Skills … auditing. Practical experience with Veritas Cluster Server and/or Red Hat Resilient Storage/GFS2 . Knowledge of enterprise file systems and volume management, including VXFS, ZFS, XFS and LVM. Experience with enterprise storage replication and disaster recovery, ideally SRDF and STAR. Familiarity with VMware virtualisation, LDAP, CyberArk ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

your authentic self to work, of course with some other key experience and abilities for this role in particular: Proven experience in DLP operations, incident management, or information security, with strong analytical and investigative capabilities to assess and resolve data security events. Solid understanding of DLP tools, data … endpoint controls. Strong technical awareness of DLP policies, enforcement mechanisms, enterprise IT environments, and ticketing systems, alongside compliance and regulatory requirements. Excellent stakeholder management and communication skills, with the ability to coordinate effectively across Operations, Support, and Governance teams. Highly organised and detail-oriented, with the ability to manage ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

enterprise APIs, databases, applications and data platforms. Help develop reusable connectors, APIs and Model Context Protocol tools. Build automated CI/CD, testing, configuration management and deployment workflows. Work with colleagues to implement authentication, access control, secrets management, security and auditability. Establish monitoring, logging, tracing, alerting and evaluation … model-serving platforms, vector databases and LLM gateways. Experience implementing AI evaluation, observability, tracing and performance monitoring. Experience with high availability, autoscaling, load testing, incident management or restricted environments. Experience applying AI to scientific, engineering, energy or geoscience workflows. Why work with usCompetitive salary commensurate with experienceHighly attractive ...

applications using React, TypeScript and Kotlin. Simplify system architecture and enhance scalability across the payments platform. Establish and maintain reliability metrics, SLOs and incident management best practice. Collaborate with Product and Design to ensure technical strategies support business goals. Champion secure coding practices and ensure compliance across services. ...

defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong ...

systems architecture, APIs and database design. Experience of CI/CD pipelines, testing strategies and modern DevOps practices. Knowledge of observability, monitoring and incident management. A strong understanding of performance optimisation, security and accessibility. Experience mentoring and supporting engineers at different stages of their careers. The ability to operate ...

Active SC required (Transferrable) Roles & Responsibilities: Configuring routers and switches in line with the design documents (IP data perspective). Onboarding devices onto network management platform. Racking and staking relevant devices in Data Centres. Attending internal meetings and working closely with the project managers to agree and deliver project … hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management (rare occurrence). Standby rates are as below; please make sure the candidates must agree to this and stand-by rates. ...