1 to 25 of 30 Incident Management Jobs in the Thames Valley

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and More ❯

Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and More ❯

Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the next … step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response … understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to have! Such as CREST certified incident More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: 28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to … work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients … worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear, and More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: £28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to … work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients … worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear, and More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

team. You’ll focus on maintaining and improving production reliability, automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and … maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

basis you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You More ❯

basis you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow … regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and troubleshooting guides Continuously review and … Java Python or C Advanced knowledge of SIP VoIP telephony and network technologies Experience with cloud infrastructure AWS Azure etc and virtualization Soft Skills Excellent communication presentation and stakeholder management skills Strong analytical thinking and complex problemsolving capabilities Good to have Qualifications Genesys Certified Professional GCP or Genesys Certified Expert GCE Experience with AI machine learning Copilot and customer More ❯

Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery is required for a well-established organisation based in Wokingham, Berkshire. If you’ve worked as an IT Support Manger/Infrastructure Manager/IT Manager/ICT … office in Wokingham JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery. Working as a Technology Operations Manager you will be … role, responsible for ensuring the seamless delivery, reliability, and evolution of technology services across the Teams within the service area including IT Service Desk, Tech Support, Infrastructure (through matrix management) and performance standards of IT service delivery. As a Technology Operations Manager you will be responsible for the creation and delivery of the Digital and Technology Strategy and fulfilling More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯

London – 3 Days a Week Are you an experienced UKG Pro WFM (formerly Kronos Dimensions) professional ready to make a significant impact? We need your expertise to optimise workforce management solutions for a leading organisation. What You’ll Do: Configure, maintain, and enhance UKG Pro WFM modules including Timekeeping, Absence, Advanced Scheduling, and Analytics. Support system integrations, upgrades, and … performance, ensure data accuracy, and generate insightful reports to inform decision-making. Maintain comprehensive documentation of configurations, processes, and best practices. Create and update KEDB documentation as part of incident management and analysis. Stay current with UKG features, updates, and industry best practices to continuously improve system functionality. What We’re Looking For: Proven hands-on experience with … UKG Pro WFM (Kronos Dimensions), particularly in Timekeeping, Absence, Advanced Scheduling, and Analytics modules. Strong understanding of workforce management processes and solutions. Excellent problem-solving, analytical, and troubleshooting skills. Ability to work effectively both independently and as part of a collaborative team. Strong communication and interpersonal skills to liaise with stakeholders at all levels. Experience with system integrations, data More ❯

Virtualisation: Hands-on expertise with Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity More ❯

policies to maintain compliance and data integrity. Unmount storage volumes, securely wipe disks, and shut down operating systems following best practices. Ensure adherence to compliance standards and update asset management systems accordingly. Key Skills & Competencies: Database Administration: Proficient in managing databases with a focus on decommissioning-related requirements. Scripting & Automation: Skilled in Shell Scripting (Bash, Python) to automate decommissioning … tasks. Storage & Data Security: Strong understanding of storage management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯