25 of 25 Incident Management Jobs in the Thames Valley

role - please refer to bottom of advert. Mandatory Requirement Security Check (SC) Clearance is essential and must be held to be considered for this role. Key Responsibilities Service Delivery & Incident Management: Proactively manage the ticket queue assigned to the Hub and its surrounding "Spokes" (remote locations). Ensure all tickets are appropriately updated and managed to maintain contractual … Service Level Agreements (SLAs). Logistics & Asset Management: Manage Hub stock, performing accurate asset management by scanning items in and out of locations as per contract requirements. Effectively manage the disposal process for equipment handled through the Hub. Execute locker replenishments at remote sites when necessary. Technical Support & Repair: Triage and perform hardware repairs on equipment that is … acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

are registered. Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and processes … projects that will introduce change to the production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure process, procedure and … work instruction documentation for Change and Release Management activities are correct and up-to-date Distribute the change and release schedules and pipelines within agreed timeframes Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support Produce More ❯

As a Senior Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the … they work to address the challenges associated with today’s cyber threat landscape. Your Impact SOC Advisory: 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities Possess a deep technical knowledge … in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms Defensive Security Skills (desired) : Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

and remediation plans. Execution and delivery Lead disciplined engineering execution across distributed in-house and outsourced teams. Champion 24/7/365 platform operations with SLAs, capacity planning, incident response and post-mortems Implement structured software release governance, migration frameworks, and robust QA practices. Drive predictable delivery (quarterly planning, dependency/risk management, quality gates). Establish … and enforce best-in-class DevOps, trunk-based, CI/CD, and monitoring standards. Sponsor the adoption of secure SDLC, threat modelling, vulnerability management, identity/authorisation, privacy by design; ISO27001/9001, security posture and customer due diligence. Cross-functional leadership Partner closely with Product leaders to ensure product discovery, prioritisation, and delivery processes are respected and aligned. … engineering talent to build a high-performance organisation. Who you are as a leader Builder’s mindset & hands‐on pragmatism: comfortable diving into design reviews, deployment decisions, or an incident bridge. Low‐ego, high‐trust collaborator with the CPO/Product leaders; co‐authors a single message to the org; avoids “two captains” anti‐pattern. High EQ: able to More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

Table space level backups and restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and More ❯

networking best practices. Lead major infrastructure initiatives from design through to implementation. Support & Innovation Continuously assess the evolving needs of the business and identify areas for innovation. Ensure rapid incident response and play a key role in the change and incident management process. Contribute to strategic technology decisions with a focus on resilient network design. Professional Experience More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯

development. Ensure alignment between business logic and technical implementation. Governance & Documentation Maintain comprehensive documentation of requirements, data flows, and validation processes. Champion data governance and stewardship best practices. Support incident management and resolution for data-related issues. Data Literacy & Enablement Promote data literacy across business units. Guide stakeholders in framing analytical questions and interpreting results. Support adoption of … Power BI, Tableau, Qlik). Understanding of version control (e.g., Git) and collaborative development workflows. Experience or knowledge of Foundry (Palantir) is a plus. Excellent communication, documentation, and stakeholder management skills. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

and optimized ETL/ELT workflows. Experiment with new tools, technologies and approaches to support the organisation’s analytics and insights strategy. Provide ongoing support for data products, including incident management and defining key performance metrics. Collaborate on new data initiatives from the earliest stages, working across multiple technical teams to bring ideas to life. Contribute to proof More ❯

build and deploy full-stack web applications using React, TypeScript and Kotlin. Simplify system architecture and enhance scalability across the payments platform. Establish and maintain reliability metrics, SLOs and incident management best practice. Collaborate with Product and Design to ensure technical strategies support business goals. Champion secure coding practices and ensure compliance across services. Lead the adoption of More ❯

build and deploy full-stack web applications using React, TypeScript and Kotlin. Simplify system architecture and enhance scalability across the payments platform. Establish and maintain reliability metrics, SLOs and incident management best practice. Collaborate with Product and Design to ensure technical strategies support business goals. Champion secure coding practices and ensure compliance across services. Lead the adoption of More ❯

provide excellent support. Building strong relationships with internal teams and external awarding organisations to maintain high service standards. Stepping in for the Help Desk Manager when needed, contributing to incident management and reporting. What's in it for you? Generous Annual Leave: 25 days of annual leave, increasing to 30 days with service, plus all Bank Holidays and More ❯

strategic relationships and contribute to the ongoing success of LinkedTrade. Key Responsibilities Client Onboarding & Integration: Lead technical onboarding for new clients, ensuring smooth API integration and platform adoption Account Management & Support: Serve as the day-to-day technical point of contact for strategic clients, addressing issues and advising on best practices Product Expertise: Translate client needs into technical requirements … helping shape the product roadmap in collaboration with Product and Engineering Training & Enablement: Deliver platform demos, training sessions, and technical documentation to empower client success Incident Management: Proactively troubleshoot issues, coordinate with internal teams, and communicate resolutions effectively Required Skills & Experience 3+ years of experience in a technical client-facing role, ideally within fintech or capital markets Good More ❯

with Domino Data Lab platform. • Solid understanding of CI/CD pipelines, version control, containerization, and orchestration. • Ability to communicate effectively with internal and external stakeholders. • Excellent troubleshooting and incident management skills More ❯

challenges, and your leadership will inspire teams to achieve excellence. Accountabilities Build Engineering – Design, deliver, and maintain high-quality infrastructure and Salesforce solutions with measurable reliability, scalability, and performance. Incident Management – Proactively monitor system health, resolve outages or vulnerabilities, and use data insights to reduce mean time to resolution. Automation – Implement CI/CD pipelines and process automation More ❯

You’ll Do: Advise on complex privacy matters across product development, marketing, and commercial operations. Guide teams on regulatory compliance, risk mitigation, and privacy best practices. Support privacy-related incident management and risk assessments. Develop and maintain policies, processes, and training to strengthen compliance frameworks. What We’re Looking For: At least 5 years of post-qualification experience … in data privacy, ideally with in-house exposure. Some leadership/management/formal mentoring experience (although worth noting that this is still very much a hands on role) Deep expertise in GDPR and global data protection laws. Strong communication skills, with the ability to translate legal concepts into practical business advice. Interest in emerging technologies, including AI, ad … tech, and digital innovation . Experience with privacy management tools is a plus. This is a great chance to work at the forefront of privacy law, shaping policies and best practices for a global organization. *although all candidates with demonstrable skill to fulfil the role will be considered More ❯

Manager - Mission Critical Facilities Salary - £64,000 + Package Location: Slough Purpose of the Role Facilities Engineering Contractor, a leading global provider of integrated facilities and corporate real estate management, is recruiting a Data Centre Engineering Supervisor for our Slough operations. This role is critical to the technical operations and maintenance of data centre systems and infrastructure. The successful … and safety standards, and efficient performance of both critical and non-critical systems. Key Responsibilities Lead and supervise a team of site-based engineers, including task delegation and time management Oversee both in-house and specialist vendor maintenance activities, ensuring high standards and cost efficiency Manage and maintain critical services (e.g., computer rooms, data networks, manufacturing systems) to meet … and ensure all switching schedules, SOPs, and safety documentation are properly executed Ensure permit-to-work systems are followed and that all RAMS and procedures are compliant Support site incident management and act as a key escalation point for technical issues Ensure accurate maintenance records, logs, and statutory compliance documentation are maintained Plan and report on statutory maintenance More ❯

Manager - Mission Critical Facilities Salary - £64,000 + Package Location: Slough Purpose of the Role Facilities Engineering Contractor, a leading global provider of integrated facilities and corporate real estate management, is recruiting a Data Centre Engineering Supervisor for our Slough operations. This role is critical to the technical operations and maintenance of data centre systems and infrastructure. The successful … and safety standards, and efficient performance of both critical and non-critical systems. Key Responsibilities Lead and supervise a team of site-based engineers, including task delegation and time management Oversee both in-house and specialist vendor maintenance activities, ensuring high standards and cost efficiency Manage and maintain critical services (e.g., computer rooms, data networks, manufacturing systems) to meet … and ensure all switching schedules, SOPs, and safety documentation are properly executed Ensure permit-to-work systems are followed and that all RAMS and procedures are compliant Support site incident management and act as a key escalation point for technical issues Ensure accurate maintenance records, logs, and statutory compliance documentation are maintained Plan and report on statutory maintenance More ❯

policies to maintain compliance and data integrity. Unmount storage volumes, securely wipe disks, and shut down operating systems following best practices. Ensure adherence to compliance standards and update asset management systems accordingly. Key Skills & Competencies: Database Administration: Proficient in managing databases with a focus on decommissioning-related requirements. Scripting & Automation: Skilled in Shell Scripting (Bash, Python) to automate decommissioning … tasks. Storage & Data Security: Strong understanding of storage management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. More ❯

deployments. Knowledge of optimising and managing large-scale data processing frameworks (Eg. Spark, Trino, or similar) Experience optimizing cloud costs/spend. Experience setting up SRE, self-service, and incident-management processes. More ❯

including AWS, GCP, Cassandra, and Kafka, helping deliver reliable, high-performance systems used by millions. What you’ll do Lead project delivery while supporting day-to-day operations and incident management Build and manage infrastructure as code to improve reliability, scalability, and performance Design and implement new architectures and best practices for infrastructure and delivery Drive automation across More ❯

staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support integrated IT services and promote business continuity, sustainability, and corporate responsibility. Ensure proper network management and documentation , supporting disaster recovery and staying current with evolving networking standards and technologies. Handle support requests and troubleshooting , proactively addressing performance issues and ensuring timely responses to user … positive, can do attitude. Essential: experience with Palo Alto firewalls, Aruba & HP switches, Infoblox DDI, Meraki & Aruba Wi-Fi, Aruba ClearPass. Essential: Working in an ITIL environment with change & incident management. Essential: Presenting technical solutions confidently to relevant approval boards. Essential: Creating and reviewing High and Low level technical documentation, technical standards and processes. As part of the role More ❯