15 Incident Manager Jobs in the UK excluding London

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role … and drive incidents to resolution/remediation • Be an advocate of the customer and drive ticket progression to the highest levels of quality • Perform incident trend analysis to identify potential problems • You will work with multiple support teams to ensure SLA compliance for all incidents • Perform both reactive and … driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience • Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience • Able to demonstrate a proven track record in the effective delivery of Incident Management • Experience more »

Cyber Incident Manager with excellent stakeholder and team management skills as well as a technical mindset. This role will require you in the office at least twice a week and be on-call one in every four weeks. You will be required to go through SC clearance so … need to have been a UK resident for the past five years, unfortunately we will not be able to provide sponsorship. The Cyber Incident Manager role will be working in the Cyber Response Services (CRS) Team within our Risk Consulting practice, reporting directly into the head of cyber … threat. Responsibilities Manage and co-ordinate cyber security incidents for our clients, working closely with the head of cyber response. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role … and drive incidents to resolution/remediation * Be an advocate of the customer and drive ticket progression to the highest levels of quality * Perform incident trend analysis to identify potential problems * You will work with multiple support teams to ensure SLA compliance for all incidents * Perform both reactive and … driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience * Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience * Able to demonstrate a proven track record in the effective delivery of Incident Management * Experience more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role … and drive incidents to resolution/remediation * Be an advocate of the customer and drive ticket progression to the highest levels of quality * Perform incident trend analysis to identify potential problems * You will work with multiple support teams to ensure SLA compliance for all incidents * Perform both reactive and more »

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational support of … service levels of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and educate …/re-educate on process non- adherence. Functional process owner for the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as a point more »

of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team … and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining … the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being more »

Senior Incident and Problem Manager – Leeds + On-call £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Senior Incident and Problem Manager to focus on the governance of IT incidents and problems with … the aim to reduce any business disruption. The ideal Senior Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. Responsibilities of the Senior Incident and Problem Manager: - Take full … ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents … and problems with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel … to the organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents more »

Incident Support Manager Permanent Manchester: £36,000 - £45,000 Guildford: £39,000 - £48,000 Hybrid Working Are you a problem solver with strong organisation skills? Can you communicate effectively and facilitate discussions when working with multiple business stakeholders ? Experienced data handler with demonstratable proficiency in Microsoft Excel? As … the Incident Support Manager, you will be supporting the Series Delivery Incident Management process through the facilitation and management of incidents arising during the delivery of our qualifications and exam series. You will be responsible for producing all data that supports our regular and ad hoc reporting … to detail What do I do next? Please upload your most recent CV with a cover letter detailing your skills and experience for this Incident Support Manager role. We know that you are more than what is written on your CV. If you feel like you have something more »

Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident and Escalation Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely … escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation … to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal more »

Role: Incident Management/Service Management Location: Crewe, UK Role Overview: The Incident Management Service role is pivotal in ensuring timely resolution of customer IT issues within agreed Service Level Agreement (SLA) targets. The incumbent will play a critical role in incident escalation, communication, and coordination with … internal and external stakeholders. This position requires expertise in Incident Management processes, strong leadership skills, and a proactive approach to problem-solving. Technical Skills: Facilitate incident management processes to ensure timely resolution of customer IT issues. Develop and document incident processes and protocols. Utilize the 8D methodology … to investigate and resolve incidents, producing regular incident summary reports. Ensure availability of services and underlying infrastructure in alignment with business needs and contractual obligations. Develop a knowledge base for internal and external support teams to increase the First Time Fix (FTF) rate of customer issues. Implement process improvements more »

Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident and Escalation Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely … escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation more »

Role: Incident Management Service Location: Crewe Technical Skill: - · Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. · Developing and documenting Incident processes and protocols. · Uses 8D methodology to investigate and resolve incidents. Produces … regular Incident summary reports for purposes of communication. · Availability Management - ensure that services and underlying infrastructure are available in alignment with both business need and contractual obligations of suppliers. Communicate service status/issues to connected car service stakeholders. · Development of a knowledge base for internal and external support … teams which increases FTF (First Time Fix) rate of Customer issues and implementation of process improvements from lessons learnt · Prior experience of Incident and other ITSM processes · Strong knowledge on Service Now – mainly in Problem, Change, Major Incident and Reporting modules. · Excellent leadership skills and ability to collaborate more »

SC Cleared Incident/Problem Manager 12 Months £450-£500 via Umbrella Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove … the results. * Completes regular standard tasks following given prioritization. * Follows procedural activities described in the Problem Management documentation. * Provides the analysis of the aggregate incident data to identify key trends. * Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple … functions/SDO's. * Assuring the analysis of the aggregate incident data to identify key trends. * Provides input into Known Error DB and KM systems. * Uses knowledge recorded in the KM systems. * Attends operational meetings. * Provides advice and assistance to SDOs to support a globally consistent approach to operational more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global operations team with … The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption more »