26 to 40 of 40 Journey Map Jobs in the UK

assisted design workflows Main responsibilities Lead discovery activities in close partnership with Product Management and Engineering — including user research, problem framing, and journey mapping Lead end-to-end design across multiple features or product areas simultaneously, translating product and user goals into flows, wireframes, prototypes, and detailed … minimum designing web-based application UIs (SaaS/B2B ), with a strong portfolio of shipped products. Experience leading discovery — user interviews, contextual research, journey mapping, and synthesis — and translating findings into clear design direction. Demonstrated systems thinking — understanding information architecture, cross-feature relationships, and the downstream impact ...

Conduct and oversee user research using qualitative and quantitative methods. Ensure insights are translated into high-quality outputs such as wireframes, prototypes, and journey maps as appropriate to stage in project. Apply and advise on appropriate techniques dependent on project scope, stage and delivery methodology (Agile, Waterfall, Hybrid … change variances, reporting on UX risks and metrics. Experience Framework and Maturity Lead on specialist area of expertise (e.g. user research, design systems, journey management) and develop associated methods and artefact for use across Value Chains enriching our Experience Framework and supporting us to reach our target ...

oversee user research using qualitative and quantitative methods. . Ensure insights are translated into high-quality outputs such as wireframes, prototypes, and journey maps as appropriate to stage in project. . Apply and advise on appropriate techniques dependent on project scope, stage and delivery methodology (Agile, Waterfall, Hybrid … Leads should work collectively to ensure consistency and knowledge exchange across programmes and projects, developing: o Insight hub. o Design standards. o Journey management. . UX Leads should support the UX maturity of the IT Transformation programme and team through expertise, advice, demonstration, acting as a trusted contributor ...

lead a growing team of Product Managers and work cross-functionally with Engineering, Regulatory Intelligence, Commercial, and Marketing teams. Key Responsibilities & Accountabilities Strategy & Road-map Own and clearly articulate product vision, strategy, and road-map across all four verticals Align product planning with strategic goals, customer insights … commercial priorities Translate business objectives into prioritised, executable delivery outcomes Lead product governance: road-map reviews, OKR planning, go-to-market readiness, and executive reporting AI-Native Delivery - Core Expectation Use AI tooling across the full product development life-cycle as standard working practice Structure and write user stories ...

apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of users and be part of the journey that makes us a true super-app. Our mission is to make people’s lives easier by enabling meaningful connections—from sharing precious moments … landing pages using rigorous A/B testing, cohort analysis, and funnel tracking. Eliminate friction relentlessly: Dive deep into behavioral data and user journey mapping to identify critical UX bottlenecks, systematically streamlining data entry and collection to reduce drop-off rates. Card Lifecycle Management: Define and manage ...

Develop a deep understanding of current cash handling processes used by store colleagues. Identify user groups, roles, motivations, and constraints related to cash systems. Map out end-to-end cash management journeys in their existing state ("as-is"). Insight & Impact Identify strengths and weaknesses in current cash management … colleague needs. Ways of Working Scope, plan, and conduct qualitative research, including contextual inquiry and in-store observations. Conduct interviews with store colleagues, journey mapping, and usability testing as necessary. Communicate insights clearly and efficiently to a wide range of stakeholders. The Opportunity Join our client ...

passionate but decidedly average golfers. We believe the magic lies in the mix: diverse, curious minds creating better solutions and enjoying the journey together. We're also a Certified B Corporation® and a member of the Institute of Designers in Ireland. The Role This is a senior design … owning quality from brief to insight Apply a wide and evolving research toolkit — diary studies, mobile ethnography, contextual inquiry, depth interviews, storyboarding, journey mapping, card sorting, tree testing, usability testing, and more — choosing methods that fit the context, not the comfort zone Leverage AI-powered research tools ...

efficiency, reporting, and scale. Build and manage internal and third-party agent workflows, SOPs, and knowledge base content. Continuously improve the customer journey from onboarding through to issue resolution. Data and Performance Ownership Own all key support KPIs, including CSAT, NPS, ticket volume, first response time, resolution time … feedback to help improve product and service quality. Work closely with product, engineering, and commercial teams to advocate for customer needs. Lead customer journey mapping exercises to remove friction and enhance satisfaction. Risk and Compliance Oversight Ensure support processes comply with data privacy regulations, including GDPR. Handle fraud ...

scales across the organisation—designing not just conversations, but how AI behaves across customer and colleague experiences . The next phase of this journey is about moving from capability to differentiated, production-grade AI products —where design, product, data, and risk come together to create seamless, trustworthy … create seamless, intuitive, and effective user experiences. Key responsibilities Design and deliver service experiences that drive measurable business outcomes, including service blueprints, customer journey maps, and prototypes Create intuitive, user-friendly interfaces that support seamless and engaging digital experiences Develop and maintain consistent, high-quality UI aligned with ...

system capability Process design & experience Mapping Support the design of future-state processes aligned to a skills-based approach. Develop end-to-end journey maps for key user groups (e.g., employees, managers, leaders, People functions). Identify pain points, inefficiencies, and opportunities for improvement in current-state processes. … data will be interpreted and used in decision-making Documentation & artefacts Produce clear and structured documentation, including: Business requirements, user stories, process maps, journey maps, solution blueprint, Testing acceptance criteria and test scenarios Ensure documentation is accessible, consistent, and usable by both business and technology teams. Qualifications & Experience ...

risks, and stakeholder expectations throughout delivery. What you’ll bring You’ll bring expertise in areas such as user research, design standards, or journey management, along with the ability to influence stakeholders and improve UX capability at scale. Lead user-centred design activity across the project lifecycle. Build … reporting, risks, and measures. Ideal experience Strong UX leadership within complex transformation or enterprise change programmes. Expertise in user research, design standards, or journey mapping. Excellent stakeholder management and communication skills. A hands-on approach with the ability to balance strategy and delivery. ...

They are looking for an experienced SC-cleared Service Designer to support a 10-12 week Discovery phase engagement. The successful candidate will help map complex end-to-end journeys, identify service improvements, and design seamless experiences across people, processes, systems, and data. This role will operate … service transformation within a multidisciplinary delivery team. Requirements Active SC Clearance Strong experience working within GDS frameworks Expertise in service design techniques and journey mapping Experience mapping interactions across users, systems, data, and operational processes Ability to identify opportunities for service and organisational improvement Comfortable working in fast ...

residents. Key Responsibilities Lead and facilitate stakeholder workshops across Adult Social Care services Capture and document as-is customer journeys and experiences Design and map "to-be" pathways to support service transformation Work collaboratively with a broad range of services, including: Learning Disabilities Mental Health Reablement Safeguarding 65+ Services … Adult Social Care Strong background in service transformation and redesign Demonstrable experience facilitating workshops and leading stakeholder engagement Expertise in process mapping, customer journey mapping, and business analysis methodologies Ability to lead discussions and drive consensus across diverse professional groups Excellent communication and documentation skills Working Arrangements Hybrid ...

Interim Project Manager – Customer Journey Digitisation 6-Month Contract | Outside IR35 | £500–£550 a day | Hybrid (Mostly Remote) A leading UK organisation is seeking an experienced Interim Project Manager to play a pivotal role in shaping and mobilising a high-impact transformation programme focused on digitising customer journeys … service charges 🧠 What We’re Looking For Proven experience as a Project Manager in customer facing digital transformation Strong background in customer journey mapping and digitisation Comfortable operating in ambiguous, early stage environments Ability to balance Agile and predictive delivery approaches Confident communicator with the gravitas to engage ...

looking for a CRM Manager who will take full ownership of CRM strategy and lead nurture activity across the end‐to‐end customer journey, from first engagement through to purchase or rental completion. You will be working with a growing, customer‐centric organisation. The focus is on driving … strategy and delivery end‐to‐end and be the go‐to expert internally Real variety and impact, covering strategy, automation, journey mapping, reporting and continuous optimisation, all tied to measurable outcomes Strategic but hands‐on – agency support is in place, but you set direction, manage partners and stay ...