26 to 50 of 104 Journey Map Jobs in the UK

user feedback, sector trends, and product usability metrics to make informed, evidence-led design decisions Turn raw research discoveries into clear user flows, journey maps, and behavioral personas to support and inform the wider product function Interaction design & prototyping Construct interactive low-fidelity wireframes and rapid prototypes ...

Champion user-centred design practices and effectively communicate the value of design - emphasising inclusivity, accessibility, and environmental sustainability. Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems. Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement ...

product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes. Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems. Translate strategic objectives, user needs, and business requirements into clear product initiatives … colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences. Create and maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required. Work with engineering, testing, and service teams throughout delivery, helping clarify requirements ...

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

Dynamics, PROS, Zuora or Conga. Strong understanding of how to apply technology and AI innovations to reimagine business processes. Skills in process design, journey mapping, personas, requirements gathering and value case creation. Experience supporting Sales technology implementations and migrations, including coordination across stakeholder groups. A passion for innovation ...

Dynamics, PROS, Zuora or Conga. Strong understanding of how to apply technology and AI innovations to reimagine business processes. Skills in process design, journey mapping, personas, requirements gathering and value case creation. Experience supporting Sales technology implementations and migrations, including coordination across stakeholder groups. A passion for innovation ...

designs to derive hidden insights about our customers, and then using these insights to generate new hypotheses to test. Experience of creating user journey maps, wireframes, and clickable prototypes. And of working with UI designers to create test-ready designs. Experience with designing taxonomies, ontologies, information architecture ...

product decisions. Decision Support & Storytelling Translate complex research findings into clear narratives and actionable recommendations for technical and non-technical audiences. Create personas, journey maps, and behaviour frameworks that inform product strategy and design. Deliver presentations, reports, and visualisations that make the voice of the customer tangible ...

complex services. Strong understanding of user-centred design, accessibility, plain English, contenttestingand evidence-led iteration. Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content. Ability to turn complex policy, process and domain information into clear content,guidanceand service copy. Ability ...

services. Strong understanding of user-centred design, accessibility, plain English, content testing and evidence-led iteration. Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content. Ability to turn complex policy, process and domain information into clear content, guidance and service ...

recruiting intermediate UX design consultants to work with agile, multidisciplinary teams on people-centred design. You will craft end-to-end user journeys, map interactions, and annotate wireframes while leveraging insights from user research to improve products. You’ll support usability testing, run workshops, and share best practices within ...

Desirable skills and experience Experience mentoring junior business analysts or managing BA workstreams. Experience with Jira, Confluence, Miro, BPMN, UML, service blueprints or journey maps. Experience supporting public-sector, regulated or client-facing projects. What success looks like Requirements are clear, prioritised, traceable and ready for delivery. Stakeholders ...

extend Mainly remote; occasional client-site travel UK based Key experience: Strong government/GDS Service Design background Discovery and Alpha delivery Journey mapping and service blueprinting Workshop facilitation and stakeholder engagement Working closely with User Research, Product and Delivery teams Experience designing services for vulnerable users ...

feedback to inform prioritisation and demonstrate value delivered Capture and maintain a deep understanding of user needs through structured discovery activities — including user journey mapping, feedback surveys, and facilitated research sessions — feeding insights directly into product prioritisation and backlog decisions Champion the voice of the user and business ...

platform opportunities Collaboratewith business stakeholders, technology and operations partners to deliver resilient, scalable, and stable platform capabilities Leaddiscovery activities, including user research and journey mapping, to define problems and validate solutions Translaterequirements into clear user stories, acceptance criteria, and prioritized backlogs for delivery teams, aligned to business outcomes ...

teams and technical stakeholders. Familiarity with product management tools (e.g., JIRA, Azure DevOps, Trello). Exposure to user experience (UX) design and customer journey mapping. Certification in Product Ownership (e.g., CSPO, PSPO) or Agile methodologies If you don't meet all of the requirements but have the attitude ...

cross-functional teams and influence product roadmap decisions Develop and maintain research roadmaps aligned with product goals Build and maintain user personas, journey maps, and other UX artifacts Collaborate with product designers and managers to define research questions and methodologies Requirements Proven experience planning and conducting qualitative user ...

teams and technical stakeholders. Familiarity with product management tools (e.g., JIRA, Azure DevOps, Trello). Exposure to user experience (UX) design and customer journey mapping. Certification in Product Ownership (e.g., CSPO, PSPO) or Agile methodologies What we can offer you? £55,000 per annum 40 hours per week ...

backlog and keeping decisions, progress and risks visible to the programme team and client stakeholders. Produce high-quality client deliverables, from reports, customer journey maps and product roadmaps through to working digital products. Work with delivery and technology peers to run delivery across multiple workstreams, holding quality, pace ...

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Demonstrated … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Must … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

experience requirements are clearly defined, technically feasible, and accurately implemented throughout the development process. Owns the ongoing production of UX documentation, design specifications, journey maps, and research summaries. Alongside the Director, Strategic Product Delivery, will regularly communicate to a variety of stakeholders, promoting design rationale and advocating … Critical Skills Proven experience conducting user research using interviews, surveys, observational studies, and usability evaluations Strong ability to translate research insights into personas, journey maps, and actionable design recommendations Hands-on experience creating wireframes, prototypes, and user flows using tools such as Figma Solid understanding of UX design ...

transformation programme, designing, and improving end-to-end digital services. Key experience: Strong Service Design/UCD background End-to-end service mapping, journey mapping, and service blueprints Work click apply for full job details ...

clear and accurate content.* Strong Microsoft Office skills, particularly PowerPoint and Excel.* Experience of Adobe Analytics and Content Square, including performance measurement and journey mapping (desirable).* AI literacy: a curious mindset and proven experience of responsibly leveraging AI to drive efficiency and enhance creativity.**This ...

seeking a Product Designer to deliver user-centred experiences across the product lifecycle. You will conduct research, translate insights into personas and journey maps, and collaborate with agile teams to shape product strategy. You will lead design work from early concepts to polished visuals, and facilitate workshops with ...