51 to 75 of 90 Journey Map Jobs in the UK

Mapping complex AI workflows, from lead research to automated deal closing. Engineering: Partnering on technical feasibility and ensuring the logic of the user journey is maintained through development. Marketing/Sales: Gathering insights from customer feedback loops to identify friction points. Skills & Expertise UX Strategy & Architecture … z2bz0 years of experience. You excel at information architecture, journey mapping, and creating scalable workflows for complex SaaS. AI-First Prototyping: Expert-level proficiency in Figma combined with the latest AI prototyping tools, e.g. Lovable, Uizard, Framer AI, or Figma AI, to turn ideas into interactive, high-fidelity ...

multidisciplinary Web team. This role can involve working on a single piece of web copy or on an entire end-to-end journey through the site and to other services, helping users complete their goals while delivering UKRI objectives. You will: Lead strategic content improvement projects, focusing effort … other content designers' work to maintain consistency and quality across the site. Champion and participate in user research, playing an active role in journey mapping to better understand user needs and how the website and its content fits into the wider experience. Deliver workshops and training to colleagues ...

Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability Testing UX Writing … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

outputs drive decisions by translating findings into actionable insights aligned with business goals Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development Establish and manage … they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain. ...

service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through AI, GenAI and automation, ensuring any changes genuinely … service areas. We're looking for experience in: Human-Centred Design (HCD) Service Design within large transformation programmes User research and stakeholder engagement Journey mapping (AS-IS/TO-BE) Service blueprints and operating model design Workshop facilitation Design Thinking AI, GenAI and automation opportunities Miro and/ ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

audiences-through visual artefacts, presentations, and stakeholder playbacks Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand Skills & Experience Excellent experience advocating … communicate insights effectively. Strong portfolio or case studies showing research that informed successful service or product outcomes Incredible and demonstrable experience creating user journey maps or E2E diagrams. Strong storytelling skills with an ability to present complex information clearly. Excellent communication and collaboration skills. Disclaimer: This vacancy ...

visual artefacts, presentations, and stakeholder playbacks \n Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment \n To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand \n\n Skills & Experience … effectively. \n Strong portfolio or case studies showing research that informed successful service or product outcomes \n Incredible and demonstrable experience creating user journey maps or E2E diagrams. \n Strong storytelling skills with an ability to present complex information clearly. \n Excellent communication and collaboration skills. ...

after they've booked their holiday. Reporting directly to the Director of Customer Strategy, you'll spearhead the initiative to ensure every customer journey and touchpoint, post-booking is meticulously crafted to offer unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role … Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within the customer journey, spearheading initiatives that refine service efficiency and customer satisfaction. ...

after they've booked their holiday. Reporting directly to the Director of Customer Strategy, you'll spearhead the initiative to ensure every customer journey and touchpoint, post-booking is meticulously crafted to offer unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role … Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within the customer journey, spearheading initiatives that refine service efficiency and customer satisfaction. ...

relationship and opportunity development Key Responsibilities Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into … experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across ...

across websites, apps and future digital platforms. Commercial Leadership Lead the commercial performance of transactional B2B websites, digital channel and product performance Customer Journey & Experience Own the end-to-end customer experience across every digital touchpoint. Customer lifecycle strategy, Website UX, Mobile App UX Data & Insight Lead Bestway … leadership. Experience managing large-scale transactional websites. Strong commercial understanding of B2B ecommerce. Proven experience delivering digital sales growth. Strong understanding of customer journey mapping. Experience managing digital agencies and technology partners. Experience within wholesale, retail or FMCG. Implementation of AI and automation solutions. Experience with ...

Needed Product Design Service Design Customer Journey Mapping UX User Research Workshop Facilitation Figma Interactive Prototypes Design Thinking Stakeholder Workshops Key Responsibilities Map customer journeys Facilitate workshops Conduct user research Build interactive Figma prototypes Validate customer experiences Collaborate with Product Management Support discovery activities Present concepts ...

issues and opportuniti esClearly communicate design decisions and rationale to team members and stakeholde rsSupport the creation of design documentation and artefacts (e.g. journey maps, presentations, design histories) to share work open lyDevelop an understanding of how your work contributes to wider organisational and service strate gy What … agency or client-side environme nts.Experience contributing to end-to-end services across digital and non-digital chann els.Ability to identify user needs and map basic jour neys aligned to those n eedsExperience working collaboratively in multidisciplinary t eamsAbility to explain design decisions clearly and effecti velyUnderstanding of service ...

environments is required to work on a 3 month contract basis in Bath The Role As the Technical Programme Manager, you will rapidly assess, map and optimise end-to-end customer journeys and operational processes within the contact centre environment, identifying practical, opportunities to reduce cost to serve … delivery role focused on diagnosing inefficiencies, simplifying processes, and designing improvements that can be implemented at pace. Key Responsibilities Process Mapping & Current-State Assessment Map end-to-end customer journeys (sales, provisioning, fault, billing, retention) Document front-office and back-office processes, including systems, handoffs, and dependencies. Identify: Failure ...

reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong experience in managing … with project management tools and methodologies. A proactive approach to identifying and addressing risks or challenges. Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability confident in analysing operational data Job Offer Daily rate ...

business outcomes and the Target Operating Model. This is not simply a requirements-gathering role. You will need to understand complex services, engage stakeholders, map processes, model data and information flows, and turn insight into clear, practical design artefacts. Key responsibilities You will: Analyse current-state property and operational … business design within change or transformation. You will also need: Strong analytical and problem-structuring skills. Experience with requirements elicitation, process mapping and journey mapping. The ability to translate operational detail into clear, testable outputs. Good workshop facilitation and stakeholder engagement skills. Excellent written and verbal communication skills. ...

reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong experience in managing … with project management tools and methodologies. A proactive approach to identifying and addressing risks or challenges. Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability confident in analysing operational data Job Offer Daily rate ...

/ML where feasible; design for scale and controlled adoption. Product Mindset: Measure outcomes, simplify processes, and scale solutions. Design Thinking & Agile: Journey mapping, iterative delivery, and experimentation. Data & Analytics: Data mining, visualization, and storytelling to drive decisions. Essential 10+ years in platform strategy, product/transformation … Company Better, Power our Culture. 30/60/90 Onboarding Guide 30 days: Baseline current‐state metrics, risks, and dependencies; establish stakeholder map and governance cadence. 60 days: Propose target‐state hypotheses, initial KPI framework, and prioritized opportunities (including AI/ML pilots); align OKRs. 90 days: Finalize ...

directly to the Board. · Champion a customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience function. · Map, analyse and continually improve the end-to-end customer journey. · Own and improve NPS, CSAT, CES and Voice of Customer programmes. · Develop KPIs, SLAs … Demonstrable improvements in customer satisfaction and operational performance. Technical & Professional Skills · Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. · Customer journey mapping. · CRM systems and customer analytics. · KPI and dashboard development. · Customer service leadership. · Change management and continuous improvement. Leadership Competencies · Strategic thinking · Commercial acumen ...

electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising our FX E-Trading proposition. Working at the heart of Sales, Trading, Product and Engineering … improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front‐office environment. Job Title Lead Customer Journey Manager, FX E‐Trading Salary Competitive, will be discussed at interview stage Location London Hours Full time Working Pattern Our work style is hybrid, which ...

This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually … works and where it breaks, from the customer's first action through to the back-office steps that fulfil it. What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. Build service blueprints that connect the customer-facing experience ...

discovery phase of a major digital transformation programme focused on redesigning an end-to-end customer journey. This role centres around customer research, journey optimisation, analytics and product strategy rather than sprint management or feature delivery. Key Experience Needed Product Discovery Customer Journey Mapping Product Strategy ...

This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service, and regional stakeholders. Lead … customer journey design and optimization (onboarding, servicing, releases), establishing standards, playbooks, and measurable experience outcomes. Own launch and change readiness governance for the region: impact assessments, stakeholder alignment, cutover/hypercare frameworks, and post-launch performance reviews. Build a scalable enablement engine (training, FAQs, release communications, playbooks) that ...

design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business-focused solutions and consolidating customer insight. This … requirements through interviews, workshops, document reviews, surveys, site visits, business process analysis and workflow mapping. Identify opportunities to improve customer experience through customer journey mapping, resident engagement and service redesign activities. Analyse statistical and performance data to identify business issues, root causes and opportunities for service improvement. Research ...