26 to 50 of 51 Knowledge Management Jobs in the North of England

help shape how information is organised, governed and used across a major AI-enabled transformation programme. This role sits at the intersection of knowledge management, business analysis and AI adoption. You'll work with stakeholders across the business to improve the quality, discoverability and effectiveness of enterprise data … while helping assess and optimise AI-driven user experiences. What You Will Be Doing Reviewing and onboarding information sources that support AI, search and knowledge-driven services. Developing taxonomy, classification and information architecture frameworks that make business knowledge easier to find and use. Working with stakeholders to understand ...

exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required … business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into ...

passion for improving team productivity and operational efficiency through modern collaboration platforms. Key Responsibilities Administer, configure, maintain, and enhance Jira, Jira Service Management, and Confluence environments. Design and implement complex workflows, automation rules, issue types, schemes, permissions, and custom configurations. Develop and maintain dashboards, reports, filters, and metrics … connectors where required. Provide technical guidance and support to users, ensuring effective adoption of Jira and Confluence capabilities. Create and maintain platform documentation, knowledge articles, and operational procedures. Identify opportunities for process improvement and automation to increase efficiency and reduce manual effort. Ensure platform security, compliance, access controls ...

passionate about transforming complex technical knowledge into engaging, accessible digital learning experiences? Chubb Fire and Security is evolving towards a digital-first approach to training and knowledge management. We are looking for a creative, organised and technically minded Digital Learning Content Creator to help shape how colleagues access … retain and apply vital knowledge across the business. This is an exciting opportunity to play a central role in building a sustainable and scalable learning model. You will create high-quality, reusable digital learning that can be accessed through our LMS - Workday Learning, giving colleagues the flexibility to develop ...

presentation to the Group IT Change Board for effective prioritisation/investment decisions and approval. Ensure that changes are implemented following appropriate change management processes and Stakeholders are kept informed. Ensure that solutions and fixes are carried out in line with the agreed standards and that application records … processes Communicate feedback or suggestions from customers to the appropriate internal team Work with Solutions Developers and Solution Architects to ensure quality documentation and knowledge transfer from the project teams to Manufacturing Systems 3rd Line Support Analysts and Group IT Service Desk. To work on projects delivering Manufacturing System ...

minimising operational risk Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria Build strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into … service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-live Stakeholder Engagement Engage with a wide ...

technical and business stakeholders. Support the ongoing optimisation and improvement of Ariba processes and associated ways of working. Develop, maintain and enhance user guidance, knowledge articles and process documentation. Maintain and support the Ariba Support Hub SharePoint site , ensuring information remains accurate, accessible and relevant. Contribute to continuous improvement … complex or large-scale organisation. Experience investigating and resolving operational, process and systems-related issues while maintaining a high level of customer service. Strong knowledge and understanding of Source-to-Pay (S2P) processes and procurement governance principles. Excellent written and verbal communication skills, with the ability to explain technical ...

Engineer Enterprise Knowledge Base (EKB) Role Overview We are looking for an experienced AI Engineer to design, build, and deploy enterprise-grade AI solutions that enhance knowledge discovery, retrieval, and automation. The ideal candidate will have strong expertise in Generative AI , Large Language Models (LLMs) , AI Agents … Vector Databases Python , SQL , REST APIs Git , CI/CD Cloud Platforms (Azure, AWS, or GCP) LLM & AI Agent Testing and Evaluation Desirable Skills Knowledge Graphs Semantic Search Responsible AI Token Optimisation & Cost Management AI Evaluations (Evals) Re-ranking Techniques Caching Strategies Preferred Experience Experience designing and implementing ...

InHealth Group is seeking a Knowledge Management Coordinator to structure and govern organisational knowledge across clinical, operational and digital channels. You will help surface trusted information through SharePoint, intranets, and knowledge bases while shaping content for chatbots and Voice AI. You will work with diverse teams … capture, organise and improve knowledge, ensuring accuracy, version control and accessible delivery across channels. #J-18808-Ljbffr ...

Capgemini is seeking an SIAM Incident and Knowledge Analyst to coordinate incident and knowledge management across a multi-supplier environment. You will work with suppliers and internal teams to create, review and maintain knowledge articles, review incidents, and drive improvements for faster resolution and better user … experience. You will monitor trends, ensure governance and quality of knowledge records, and produce reporting to support service improvement. #J-18808-Ljbffr ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident and Problem Management Analyst (SC Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week – full time Ready … utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through ...

week Initial contract until December 2026 - likely extension (3-year programme) We're supporting a major strategic banking initiative to build a greenfield Enterprise Knowledge Management platform, creating a foundational data layer that connects knowledge across the organisation and enables advanced AI, search and retrieval capabilities. … scalable ETL/ELT data pipelines across multiple enterprise sources. Build enterprise data solutions using GCP, BigQuery, Google Spanner, Neo4j and Vector Databases. Develop Knowledge Graphs and data models to connect enterprise entities and knowledge assets. Build and optimise search and indexing capabilities. Implement metadata, cataloguing, enrichment ...

week Initial contract until December 2026 - likely extension (3-year programme) We're supporting a major strategic banking initiative to build a greenfield Enterprise Knowledge Management platform, creating a foundational data layer that connects knowledge across the organisation and enables advanced AI, search and retrieval capabilities. … scalable ETL/ELT data pipelines across multiple enterprise sources. Build enterprise data solutions using GCP, BigQuery, Google Spanner, Neo4j and Vector Databases. Develop Knowledge Graphs and data models to connect enterprise entities and knowledge assets. Build and optimise search and indexing capabilities. Implement metadata, cataloguing, enrichment ...

Resourcing is assisting a leading independent law firm in recruiting a Senior Knowledge Manager to lead a modern, firm-wide knowledge management capability. The role collaborates with senior stakeholders to shape how legal knowledge is captured, shared and reused, driving consistency, efficiency and innovation across legal ...

communicating data relating to the costs and benefits of delivering various cutting-edge services Sharing your expertise through the creation of thought leadership and knowledge management Supporting Capgemini Invent’s market offerings by writing propositions that reflect our position as a leading public sector management consultancy … Public Sector and a keen interest in making a positive difference for society Experience of designing and leading large scale, complex programme management and transformation initiatives in the Public Sector Business development experience in the whole sales lifecycle form lead origination to contract signature Commercial and risk expertise including ...

services, taking solutions from pilot through to production. Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre‐sales activity. Work closely with Product, Engineering, Security, Data, Operations … engineering and operational teams. Taking technology propositions from concept through to commercial delivery and ongoing support. Relevant architecture, AI/data, security, governance, service management or delivery certifications would be advantageous, although equivalent experience will be considered. #J-18808-Ljbffr ...

services, taking solutions from pilot through to production. Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre-sales activity. Work closely with Product, Engineering, Security, Data, Operations … engineering and operational teams. Taking technology propositions from concept through to commercial delivery and ongoing support. Relevant architecture, AI/data, security, governance, service management or delivery certifications would be advantageous, although equivalent experience will be considered. If this sounds like you, please get in touch for further details. ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence, while pushing … knowledge management and self-service initiatives. #J-18808-Ljbffr ...

Origin Legal is seeking an experienced Corporate & Commercial Solicitor to join its Knowledge & Innovation team in a strategic, non-fee-earning role. With a minimum of 5 years' PQE, you will focus on knowledge management, innovation, and the practical application of AI in the delivery of legal ...

Change is seeking a Data Engineer to join a greenfield enterprise knowledge management program. You’ll shape target-state architecture, build scalable ETL/ELT pipelines and develop knowledge graphs with GCP, BigQuery, Spanner and Neo4j. Hybrid working model (Manchester/Edinburgh/Leeds) with about ...

Change is seeking a Data Engineer to join a greenfield enterprise knowledge management program. You’ll shape target-state architecture, build scalable ETL/ELT pipelines and develop knowledge graphs with GCP, BigQuery, Spanner and Neo4j. Hybrid working model (Manchester/Edinburgh/Leeds) with about ...

Manager to shape how information is organised, governed and used across a major AI-enabled transformation programme. You will operate at the intersection of knowledge management, business analysis and AI adoption. You will work with senior stakeholders to improve data quality, discoverability and the effectiveness of enterprise data ...

hybrid role (2–3 days on site). You will lead the L2 Desktop Engineering team, drive improvements across Service Desk processes, digital support, knowledge management and user enablement. You'll manage a team of Desktop Engineers, ensure high service delivery and customer satisfaction, and shape the future … support through automation, self-service and continuous knowledge sharing. #J-18808-Ljbffr ...

function. You will balance customer service with governance and compliance while shaping how colleagues experience technology. You will also drive improvements in self-service, knowledge management and service portals, working with incident, problem and service improvement teams to deliver value across the organisation. #J-18808-Ljbffr ...

Chubb Fire and Security is evolving toward a digital-first approach to training and knowledge management. The Digital Learning Content Creator will develop reusable digital learning for our LMS, Workday Learning, supporting Technical Operations and Sales training. You will translate technical information into clear, engaging learning journeys, collaborate with ...