Service Delivery Manager
- Location
- Cheadle, England, United Kingdom
Monitor all GTS train helpdesk queues for level 2 & level 3 alerts Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk … management. Applicants with a blend of the following experience will be highly regarded: Experienced Service Management professional ITIL V3 Foundation/Intermediate qualified Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment Experience of leading the implementation of ITSM standards ...