Manager, Customer Success Management
- Location
- Greater London, England, United Kingdom
verifies business outcomes for our customers* Coach, mentor, and upskill regional CSMs to achieve 100% target attainment across key performance metrics, managing regional capacity, onboarding, and talent retention* Serve as the regional escalation point, partnering with CSMs to architect action plans for at-risk accounts, ensuring swift path-to-resolution … conduit, translating customer objectives into actionable insights for various internal stakeholders**The Path to Success (Milestones):****1-Month Milestones (The \"Learning\" Phase):*** Complete corporate onboarding and role-based GTM training to develop a solid understanding of SailPoint's identity governance solutions and business philosophy.* Conduct detailed analysis of the current ...