12 of 12 Performance Management Jobs in the West Midlands

focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management … teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯

require to work on other DT projects as needed. About you: Experience of project management. Strong understanding of HR & Payroll end to end business processes, particularly around Employee Information Management, Time and Attendance Management, Performance Management, Case Management, Employee Self-Service (ESS) & Manager Self-Service (MSS). Hands-on expertise on solution testing and organising … user acceptance testing. Experience of identifying and finding solutions to problems. Experience at identifying opportunities and evaluating and mitigating issues and risks. Knowledge of project management methodologies and frameworks, such as PRINCE 2 and Agile. Benefits Flexitime and hybrid working model (subject to criteria) Enhanced contributory Pension Enhanced Maternity & Paternity allowance 25 days annual leave plus statutory bank holidays More ❯

to embody PRS& Samsung values. Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store. Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly. Resource Management: Managing resources effectively will … be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at the … heart of your role, encompassing both sales and service. Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth. Training Compliance: Ensuring that all colleagues are up to date with their training metrics. Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the More ❯

teams, and liaise with internal and external stakeholders to ensure the Taurus system meets the evolving needs of our staff and patients. Main duties of the job o Line management and leadership of a team of Lead Application Analysts in the design and build team across Taurus in the designated area. This will include recruitment, PDRs, performance management … we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. Person Specification Qualifications Essential Educated to master's level or equivalent experience Qualification in Change Management or equivalent experience PRINCE2 Practitioner level or equivalent project management qualification or experience Desirable Epic Certification or other EPR configuration qualification. (Equivalent to a postgraduate qualification) Knowledge & Nature … complex, strategic projects or areas with complex working practices Experience of line-managed staff, including performing appraisals Previous NHS experience Experience of supporting the delivery of benefits and changing management in a healthcare setting Analytical and Judgement Skills Essential Excellent analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation Exceptional analytical and More ❯

clients across EMEA ? If so, why not read on ? From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, They’re on a mission to help sales teams reach … to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for … support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for … support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a More ❯

and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Employee Relations Manager, the Employee Relations Specialist will support managers with full case management and administrative support on ER issues including disciplinary, grievance, absence management, probation, AWOL, flexible working, investigations, restructures, Consultations and TUPE. This is a hybrid working role with a … Advise, guide and support managers with all matters relating to employee relations in line with Telent specific policies and procedures both at the informal and formal stages Effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance, and absence management. Effective co-ordination and support of Consultations and TUPE situations. Providing advice … are skilled at handling complex cases with discretion and fairness. Key Requirements: Experience of providing HR ER advice in line with relevant policies and legislation, ideally in a case management set up. Experience of working on significant TUPEs, Consultations and restructure processes Well organised with the ability to plan, prioritise and manage high volume of case work and queries More ❯

for their innovative approach and commitment to excellence in their field. Job Description Collaborate with senior leaders to align HR strategies with business goals. Provide expert guidance on talent management, succession planning, and workforce development. Lead organisational change initiatives to support business transformation. Analyse HR metrics and provide insights to drive decision-making. Manage employee relations issues, ensuring compliance … with employment law. Support the implementation of performance management frameworks. Develop and deliver HR policies that promote an inclusive workplace culture. Act as a trusted advisor to management on complex HR matters. The Successful Applicant A successful Senior HR Business Partner should have: Proven experience in a senior HR role within the Tech, ideally SaaS. Strong knowledge … of employment law and HR best practices. Expertise in organisational development and change management. Excellent stakeholder management and influencing skills. A CIPD qualification or equivalent professional certification. Ability to work strategically while maintaining attention to detail. A proactive and solutions-focused approach to challenges. What's on Offer A competitive salary of £85,000 per annum. Comprehensive benefits package More ❯

be responsible for developing and executing a data strategy that drives business growth, in addition they will also be responsible for the leadership and governance of supplier and contract management for the data function. There are 4 teams this person will be leading: Data Business Partners - looking after data reporting, Stakeholder engagement & gatekeeper for the DevOps Data Management … years' experience leading data teams Strong Experience of data governance, compliance and information security frameworks in a regulated environment Managing suppliers and partner relationships including contract negotiations, performance management to deliver exceptional service. Proactive hands-on management style This is a hugely important role that will be an integral part of the organisations drive to make a More ❯

will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and lead under high pressure More ❯

will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and lead under high pressure More ❯

will: Lead the end-to-end planning cycle including annual budgeting, reforecasting, and long-range commercial planning. Deliver clear, precise financial analysis to enable proactive commercial decision-making and performance management. Develop and maintain dynamic financial models and dashboards that enhance visibility and forecasting accuracy. Own and improve executive reporting and board packs to provide compelling data narratives to More ❯