18 of 18 Performance Metrics Jobs in the Midlands

service standards that have made this business award-winning. Key Responsibilities Lead, mentor, and develop a team of 7-8 service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource … planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership Drive continuous improvement across processes, tooling, and service delivery standards Manage client escalations with professionalism, maintaining strong relationships and high satisfaction Conduct regular 1:1s, team meetings ...

Performance Analyst - Digital Industry: Public Sector/Government Digital Services Rate: Up to £400/day inside IR35 Contract Type: Mandated PAYE only (Inside IR35) Security Clearance: SC Clearance required Duration: 6 months (Extension possible) Location: Telford - 2 days per week onsite About the Role The forms team uses … multidisciplinary environment built around key technologies including Upscan, Kana, Scala, the GDS prototyping kit, and Legup. We're looking for a Performance Analyst who wants to help a busy, high-impact delivery team improve how it uses data to shape and assess an always-full pipeline of digital forms. ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately … efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows ...

facilitate decision-making to maintain delivery momentum. Monitor project progress and proactively address risks and dependencies. Ensure product releases meet quality, usability, security, and performance standards. Stakeholder Management Act as the primary point of contact for product-related decisions. Communicate product strategy, priorities, and progress to executive leadership … customer engagement. Identify customer pain points and opportunities for product improvement. Maintain a deep understanding of customer needs and market dynamics. Product Analytics & Performance Management Define and monitor product performance metrics and KPIs. Analyse user behaviour, adoption trends, and customer feedback. Use data-driven insights to guide ...

Partner with sales leadership to optimise sales processes and improve operational efficiency Develop and maintain dashboards, reports, and KPIs that provide visibility into business performance Analyse sales and pipeline data to identify trends, opportunities, and areas for improvement Drive data quality initiatives and ensure the integrity of Salesforce information … Support sales forecasting, territory planning, and performance tracking activities Collaborate with global teams on Salesforce enhancements, deployments, and system improvements Deliver training, guidance, and user enablement programmes to maximise tool utilisation Identify and implement continuous improvement opportunities across sales operations and technology platforms What We Are Looking For Required ...

team, ensuring departmental objectives and KPIs are achieved Oversee daily operational activities, ensuring tasks are completed accurately, efficiently and within agreed timescales Monitor team performance, providing coaching, feedback and regular one-to-one support Conduct performance reviews and identify training and development opportunities Analyse operational data and performance metrics to identify trends, risks and opportunities for improvement Investigate operational issues, identify root causes and implement effective, long-term solutions Review and improve processes to increase efficiency, accuracy and productivity Produce reports to support business decision-making and operational planning Work collaboratively with internal departments to resolve ...

minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement ...

Practical for sales users Clearly understood Embedded into D365 workflows, training, and documentation Support continuous process optimisation by: Analysing user feedback, adoption data, and performance metrics Identifying recurring issues, inefficiencies, or inconsistencies Proposing evidence‐based system improvement opportunities to the Global Sales Process Owner Ensure that global sales ...

sitting close to the Sales Director , acting as the operational backbone for the sales team and ensuring the CRM is fully optimised to support performance, pipeline visibility, and revenue growth. You will work directly with Sales Leadership, Sales Managers, and Sales Executives to enhance how the business uses HubSpot … Responsibilities Own and optimise the HubSpot CRM environment across the sales organisation Partner closely with the Sales Director to support forecasting, pipeline analysis, and performance reporting Build and maintain dashboards to provide real-time visibility of sales activity and revenue performance Support Sales Executives and Sales Managers with ...

part of it? What youll be doing? Lead, motivate, and develop a small team of telematics administrators through effective workload planning, coaching, and performance management Manage day-to-day telematics administration, ensuring accurate system updates, data integrity, and reporting Coordinate installation, removal, and reallocation of telematics units across … managing resolutions Ensure all telematics-related activities are delivered accurately, on time, and in line with agreed service levels and KPIs Monitor team performance and produce regular reports on installations, performance metrics, and outstanding actions Build strong relationships with internal stakeholders and external partners to support effective ...

change, digital transformation, and continuous service improvement. Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics. Experience Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar. Proven ability to lead or contribute ...

procedures, acting as a technical guide for your team. You will lead by example in extracting actionable insights from company data to understand performance, solve complex problems, and empower business growth. Key Requirements: Hands-on Development: Build, develop, and maintain complex data models, reporting systems, data automation systems, dashboards … performance metrics that support key business decisions. Team Leadership & Mentorship: Directly manage, motivate, and engage a team of two data analysts. Provide hands-on technical support, code/query reviews, and mentorship to foster their professional development. Insight Generation: Champion actionable insights and focus your team around their ...

Food Reviews across the Chartwells Secondary estate, ensuring continuous improvement in service For each assignment, understand the various risks, processes, controls, IT systems, business performance metrics, operational challenges, and business initiatives. Ensure proper controls and processes are in place for each assignment. Maintain appropriate working papers and evidence ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

BaileyAdvertised Salary: CompetitiveJob Req ID: 58656Posting Date: 17th July 2026Function: Business OperationsLocation: Birmingham, Bristol, London, ManchesterSalary: Competitive + benefits## **About the role**The Delivery Performance team is responsible for improving the quality, predictability, and success of BT's Digital portfolio. The portfolio includes transformational deliveries through to ongoing incremental … development and maintenance activities. Delivery Performance achieves this through clear delivery standards, data-driven performance management, effective governance, and continuous improvement deployed in collaboration with each delivery team to help them achieve better outcomes for our customers and business.As the Delivery Excellence (DEx) Consumer CFU Lead, you will ...

periodically throughout the year, including attending some of the events they organise. The Customer Success Manager will also contribute to strategic planning and departmental performance tracking through KPIs including NPS, retention, and expansion revenue. The Company This is a well-established, specialist software business operating in the events technology … scale-up level rather than large enterprise A strong track record of improving client retention and satisfaction, with confidence in data, performance metrics, and reporting to senior stakeholders Hands-on experience with CRM tools (Salesforce and Monday.com experience would be particularly welcome) and a good grasp of SaaS ...