19 of 19 Performance Metrics Jobs in the Midlands

various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics/MI/KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence/MOD/government … contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT/MD. Mitigate any commercial ...

Performance Analyst - Digital Industry: Public Sector/Government Digital Services Rate: Up to £400/day inside IR35 Contract Type: Mandated PAYE only (Inside IR35) Security Clearance: SC Clearance required Duration: 6 months (Extension possible) Location: Telford - 2 days per week onsite About the Role The forms team uses … multidisciplinary environment built around key technologies including Upscan, Kana, Scala, the GDS prototyping kit, and Legup. We're looking for a Performance Analyst who wants to help a busy, high-impact delivery team improve how it uses data to shape and assess an always-full pipeline of digital forms. ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately … efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows ...

also worked in the following roles, we’d also like to hear from you: Reporting Analyst, BI Analyst, Business Intelligence Analyst, Performance Analyst, MI Analyst, Insight Analyst, Data Officer, Data and Reporting Officer, Performance and Data Officer Please note: This post is open to female applicants only … written communication and organisational skills, and a genuine interest in how information can drive positive change. DUTIES Your duties as the Data Analyst include: Performance Reporting: Produce reports on service delivery, outcomes and performance against targets for a range of audiences Data Analysis: Collect, organise, interpret and present ...

Partner with sales leadership to optimise sales processes and improve operational efficiency Develop and maintain dashboards, reports, and KPIs that provide visibility into business performance Analyse sales and pipeline data to identify trends, opportunities, and areas for improvement Drive data quality initiatives and ensure the integrity of Salesforce information … Support sales forecasting, territory planning, and performance tracking activities Collaborate with global teams on Salesforce enhancements, deployments, and system improvements Deliver training, guidance, and user enablement programmes to maximise tool utilisation Identify and implement continuous improvement opportunities across sales operations and technology platforms What We Are Looking For Required ...

team, ensuring departmental objectives and KPIs are achieved Oversee daily operational activities, ensuring tasks are completed accurately, efficiently and within agreed timescales Monitor team performance, providing coaching, feedback and regular one-to-one support Conduct performance reviews and identify training and development opportunities Analyse operational data and performance metrics to identify trends, risks and opportunities for improvement Investigate operational issues, identify root causes and implement effective, long-term solutions Review and improve processes to increase efficiency, accuracy and productivity Produce reports to support business decision-making and operational planning Work collaboratively with internal departments to resolve ...

minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement ...

back-office team focused on delivering Industry SLA's, whilst adapting and incorporating all the change projects currently ongoing. Accountable for delivering against key performance metrics and managing the day to day performance while being a Player/Manager on a small team. Key analytical skills … business objectives, and that any change requirements are managed appropriately. Responsible for the delivery and reporting of all elements relevant to convey the team performance across all areas and projects. Using said reporting to manage workstreams in the area to successfully achieve all industry and internal SLAs through appropriate ...

successful projects. Monitor and manage the delivery of services to ensure they meet agreed-upon standards and service-level agreements (SLAs). They track performance metrics, identify bottlenecks, and implement improvements to maintain high-quality service Maintain strong client relationships is central to the role. SDMs collect feedback … provided Coordinate with teams and vendors to resolve issues quickly and prevent recurrence. They also troubleshoot technical problems and oversee corrective actions Track key performance indicators (KPIs), generate reports, and provide insights to management for informed decision-making Delivery Management Build and maintain positive customer relationships, maintaining an ongoing ...

sitting close to the Sales Director , acting as the operational backbone for the sales team and ensuring the CRM is fully optimised to support performance, pipeline visibility, and revenue growth. You will work directly with Sales Leadership, Sales Managers, and Sales Executives to enhance how the business uses HubSpot … Responsibilities Own and optimise the HubSpot CRM environment across the sales organisation Partner closely with the Sales Director to support forecasting, pipeline analysis, and performance reporting Build and maintain dashboards to provide real-time visibility of sales activity and revenue performance Support Sales Executives and Sales Managers with ...

part of it? What youll be doing? Lead, motivate, and develop a small team of telematics administrators through effective workload planning, coaching, and performance management Manage day-to-day telematics administration, ensuring accurate system updates, data integrity, and reporting Coordinate installation, removal, and reallocation of telematics units across … managing resolutions Ensure all telematics-related activities are delivered accurately, on time, and in line with agreed service levels and KPIs Monitor team performance and produce regular reports on installations, performance metrics, and outstanding actions Build strong relationships with internal stakeholders and external partners to support effective ...

minutes Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery Track project resources, costs, and key performance metrics, providing accurate reporting and updates Support risk, issue, and change management processes, escalating matters appropriately when required Contribute to the continuous improvement ...

procedures, acting as a technical guide for your team. You will lead by example in extracting actionable insights from company data to understand performance, solve complex problems, and empower business growth. Key Requirements: Hands-on Development: Build, develop, and maintain complex data models, reporting systems, data automation systems, dashboards … performance metrics that support key business decisions. Team Leadership & Mentorship: Directly manage, motivate, and engage a team of two data analysts. Provide hands-on technical support, code/query reviews, and mentorship to foster their professional development. Insight Generation: Champion actionable insights and focus your team around their ...

telephone calls and provide customers with accurate product and order information. Ensure all customer interactions meet company service standards and contribute positively towards marketplace performance metrics and account health. Maintain excellent customer satisfaction levels across all sales channels, helping to achieve and exceed key performance targets. Create ...

with internal teams where required Escalate complex or unresolved issues appropriately Follow up with customers to ensure resolution and satisfaction Meet or exceed key performance metrics (e.g. call handling time, customer satisfaction, first-time resolution) Contribute to continuous improvement of customer service processes Stay updated on products, promotions ...

Food Reviews across the Chartwells Secondary estate, ensuring continuous improvement in service For each assignment, understand the various risks, processes, controls, IT systems, business performance metrics, operational challenges, and business initiatives. Ensure proper controls and processes are in place for each assignment. Maintain appropriate working papers and evidence ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

BaileyAdvertised Salary: CompetitiveJob Req ID: 58656Posting Date: 17th July 2026Function: Business OperationsLocation: Birmingham, Bristol, London, ManchesterSalary: Competitive + benefits## **About the role**The Delivery Performance team is responsible for improving the quality, predictability, and success of BT's Digital portfolio. The portfolio includes transformational deliveries through to ongoing incremental … development and maintenance activities. Delivery Performance achieves this through clear delivery standards, data-driven performance management, effective governance, and continuous improvement deployed in collaboration with each delivery team to help them achieve better outcomes for our customers and business.As the Delivery Excellence (DEx) Consumer CFU Lead, you will ...

embed PMO frameworks, governance and project management standards. Create clear visibility of strategic projects, timelines, priorities and dependencies. Develop executive reporting, dashboards and project performance metrics. Partner with senior leaders to define project scope, objectives and delivery plans. Support prioritisation and resource planning across multiple initiatives. Identify and manage ...