Technical Account Manager
- Hiring Organisation
- LexisNexis Risk Solutions Group
- Location
- London, UK
- Employment Type
- Full-time
defined processes to provide timely status updates, root-cause analysis and service level agreements metrics, and other reports to track customer specific data. Develop proactive tools to continuously improve customer support processes. Manage and lead critical support escalations, which often include multiple internal and external support teams and often … Skills: Degree in Computer Science, Management Information Systems, Engineering or Business discipline preferred or equivalent job experience. Compliance industry experience desired. Understanding of software monitoring tools (Kibana). The candidate must have worked knowledge and been involved in medium to largescale systems implementation. Willingness and ability to travel ...