1 to 25 of 33 Problem Management Jobs in the North of England

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

while continuously seeking to enhance performance of the IT Team. As the Service Desk Lead, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident … management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle … benefits and discounts) Technical requirements: Previous experience leading IT teams Windows 10/11 Management of IT BAU projects Rang of IT Systems, hardware and architecture Excellent communication skills and the ability to manage competing priorities Asset management for IT hardware, software, and other IT equipment Effectively, this role is responsible for the smooth running of an efficient More ❯

procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA Lead … and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support contacts … when required to support problem resolution. Undertake regular housekeeping of the environments to ensure they perform to their optimal levels. Carry out refreshes of the test databases in accordance with testing/project requirements. Undertake system and database administration duties as required, including out of hours tasks where required. Carry out regular disaster recovery activities with other Technology teams. More ❯

the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident and problem management lifecycle, including root cause analysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve … work Create and maintain strong operational processes, automation, and documentation Who we're looking for Strong technical foundation in IT operations and support methodologies Proven experience in incident/problem management, preferably within ITIL frameworks Excellent analytical, communication, and stakeholder management skills Ability to work under pressure, manage competing priorities, and lead a team Experience driving operational More ❯

the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident and problem management lifecycle, including root cause analysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve … work Create and maintain strong operational processes, automation, and documentation Who we're looking for Strong technical foundation in IT operations and support methodologies Proven experience in incident/problem management, preferably within ITIL frameworks Excellent analytical, communication, and stakeholder management skills Ability to work under pressure, manage competing priorities, and lead a team Experience driving operational More ❯

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you … should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should … collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we're waiting to invest in your career More ❯

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you … should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should … collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we’re waiting to invest in your career More ❯

before they become problems. In addition to a strong Service Design and Service Transition background, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part … of a large programme team Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement The rate is dependent on skills and experience but is expected to be in the range of £(Apply online only) per day. This contract is inside IR35. For further information, please apply online and More ❯

via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level … agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing … technologies. Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem resolution. Collaboration : - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. Problem Management - Monitor More ❯

Practice Group/Department: Integrations/Development & Data Management Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know … sharing new technologies Ability to work within a team and share knowledge Ability to collaborate within and across teams of different technical knowledge to support delivery to end users Problem-solving skills, including debugging skills, and the ability to recognize and solve repetitive problems and root cause analysis Ability to describe business use cases, data sources, management concepts … and analytical approaches Experience/Skills Experience in data management disciplines, including data integration, modeling, optimisation, data quality and Master Data Management Excellent business acumen and interpersonal skills; able to work across business lines at all levels to influence and effect change to achieve common goals. Proficiency in the design and implementation of modern data architectures (ideally Azure More ❯

Cryptography Analyst-£500PD-Hybrid Overall Purpose of the Role: The Cryptographic Operations Specialist is responsible for delivering and maintaining secure, compliant, and highly available cryptographic and key management services that support business-critical functions. Working within the wider Crypto and Information Security strategy, the role involves managing cryptographic infrastructure, ensuring robust operational processes, and maintaining effective risk and compliance … controls. Role Summary: The Cryptographic Operations Specialist supports secure, compliant, and reliable cryptographic and key management services across the organization. This includes managing cryptographic infrastructure (e.g., HSMs), key lifecycle activities, certificate and SSH key management, and maintaining risk and compliance standards. Key Responsibilities: Manage cryptographic infrastructure (HSMs, key generation/distribution, SSH keys, certificates). Support cryptographic operations … platforms (IBM, Tandem, Unix). Ensure compliance with security policies, standards, and audit requirements. Maintain accurate documentation and audit trails for key and device management. Provide incident, change, and problem management aligned with ITIL. Collaborate with stakeholders to support service delivery and project work. Participate in out-of-hours support as needed. Essential Skills & Qualifications: Bachelor's degree More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

Knutsford) | Financial Services - Banking Exp Preferred - SC Clearence or cleareable. We're seeking a highly skilled Cryptographic Infrastructure Engineer with deep hands-on experience in Hardware Security Module (HSM) management and cryptographic operations to join a leading financial services organisation. This is a contract role offering £350/day (Inside IR35) , with a hybrid working model requiring 2 days … Manage and configure HSMs (Thales, Entrust, Gemalto or similar) Monitor HSM health using appropriate tools Automate cryptographic processes using Python or other scripting languages SSH key and certificate lifecycle management Generate key components across IBM, Tandem, Unix platforms Support incident, change, and problem management (ITIL-aligned) Maintain accurate documentation and audit trails Collaborate with stakeholders across security … HSM monitoring tools Strong automation and scripting skills (Python preferred) Cryptography/Information Security background ITIL Foundation certification Bachelor's degree in Computer Science or related field Excellent stakeholder management and documentation skills Desirable Skills Experience in operational IT security roles Familiarity with SharePoint, Confluence, JIRA Unix/Windows OS knowledge Experience in change and release management Strong More ❯

Manchester office for meetings and to collaborate with the Support team. Day to day you will: Own the delivery of the support function in the UK Contribute to account management of key customers, understanding the entirety of the customer position, including challenges, project work, issues and risks Operate as part of a global support team with aligned processes and … Australian/NZ colleagues in a 'follow the sun' support model Liaise with appropriate L2/L3 team leaders to achieve successful outcomes for customer raised incidents following ITIL problem management principles About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies … both a strategic and tactical level Experience supporting cloud hosted solutions alongside a Site-Reliability-Engineering/Managed Services team Proven experience working to processes aligned to ISO9001 (quality management), ISO27001 (information security) and ISO31000 (risk management) How to apply To apply, submit a covering letter explaining why you would love to work for Alcidion and your CV More ❯

practices. Collaborate closely with the Regional Service Manager and internal departments to deliver consistent service excellence. Key Relationships Direct Reports: Field Technical Support Specialists Internal: Service Delivery, Service Desk, Problem Management, Service Planning External: ICT Services customers About You Minimum 5 years’ experience as a Field Technical Support Specialist, ideally within the print or managed services sector. Strong … problem-solving and analytical skills for rapid and accurate fault resolution. Excellent interpersonal and communication skills with a focus on first-class customer service. Proven ability to lead, develop, and motivate a field-based technical team. Why Join Us? You’ll play a pivotal role in shaping the quality of service delivery and team performance across our technical support More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯

Engineering, Infrastructure, DevOps, or Technical Operations.Demonstrated experience leading global technical teams in complex, high-scale environments.Deep expertise in incident recovery, automation, systems design, and platform reliability.Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles.Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.Comfortable operating in regulated environments and partnering … with Risk and Compliance functions.Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.Core CompetenciesTechnical Depth - Ability to dive deep across infrastructure, applications, and cloud-native architectures.Recovery Leadership - Skilled in coordinating technical resources under pressure to resolve incidents rapidly.Reliability Thinking - Strategic mindset focused on system robustness, automation, and prevention.Change Agent - Drives cultural and More ❯

needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team. Skills … Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills – excel in conflict and difficult situations ITIL V4 qualified Ideal if someone has started their career in customer service and transitioned into incident and problem management Previous experience working with service desk managers or More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment More ❯

promoting best practices and continuous improvement. Collaboration & Communication : Skilled in working with cross-functional teams including Product Owners, Architects, Designers, and Testers to deliver user-focused, policy-aligned solutions. Problem Solving & Modernisation : Capable of analysing complex systems, modernising legacy applications, and ensuring service continuity through effective incident and problem management. Delivery. Work. Projects. In this role, you'll More ❯