15 of 15 Problem Management Jobs in the North of England

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed More ❯

Problem ManagerManchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure delivers value. You’ll … work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues.• Lead Root Cause Analysis (RCA) and trend analysis to uncover systemic problems and deliver actionable solutions.• Maintain … teams, suppliers, and regulatory partners to communicate risks, solutions, and performance insights.• Enhance reporting, dashboards, and alerting to proactively manage problems and improve service performance.• Build and nurture a Problem Management community across teams and suppliers, driving knowledge sharing and best practices.• Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive More ❯

Problem Manager Manchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure delivers value. You … ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues. • Lead Root Cause Analysis (RCA) and trend analysis to uncover systemic problems and deliver actionable solutions. … teams, suppliers, and regulatory partners to communicate risks, solutions, and performance insights. • Enhance reporting, dashboards, and alerting to proactively manage problems and improve service performance. • Build and nurture a Problem Management community across teams and suppliers, driving knowledge sharing and best practices. • Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive More ❯

Microsoft Windows in financial/regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest & implement best-in-call industry … practices in the projects, as applicable. Technical Skills: Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/Virtualization/Hypervisor Knowledge of networking and … how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc What additional skills will be good to have? (List out good to have skills and certifications) Git Agile SCCM/MECM Major Challenges of the Role. Understanding the product in detail including More ❯

full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a … related to Microsoft 365 applications and services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate complex incidents to higher … service requests from end-users promptly and efficiently. · Maintain accurate records of service requests and their fulfilment status. · Ensure that all service requests comply with established policies and procedures. Problem Management: · Assist with the identification and resolution of recurring incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

focused. Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput, aging). Identify, remove, and … with the Product Owner on backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability … communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support teams in a production environment. Experience of legal case management tooling, such as ShareDo. Knowledge of incident & problem management, experience of ServiceNow. Agile community of practice leadership. What’s in it for you? Apart from the competitive More ❯

platform services. Architecture & Roadmap: Collaborate with enterprise and solution architects to evolve the customer's infrastructure and cloud roadmap, ensuring alignment with business objectives and modernization initiatives. Vendor & Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management. Incident & Problem Management: Oversee critical incidents … Strategic Thinking: Aligns platform initiatives with the customer's long-term technology and business strategies. Operational Excellence: Applies ITIL principles to ensure consistent, reliable, and measurable service delivery. Vendor Management: Skilled in negotiating, managing, and governing multiple vendor relationships to achieve value and accountability. Technical Depth: Strong expertise in hybrid cloud architectures, automation, virtualisation, storage, networking, and security integration. … Problem Solving: Analytical and pragmatic in resolving service issues and driving root cause elimination. Communication: Clear and confident communicator with both technical and non-technical stakeholders. Continuous Improvement Mindset: Looks for opportunities to enhance efficiency, cost control, and service quality through innovation. Skills & Experience Deep technical understanding of hybrid cloud and infrastructure domains (Azure, M365, AWS, Nutanix, VMware, storage More ❯

an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the 'go to' for Customers and Senior Management. Strong stakeholder management skills are a must. This role will cover a shift … TOC Snr Manager where required.Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences.Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre.Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and Smart Metering issues.Good More ❯

of the Network, Telecommunications and Network Security devices and environments to ensure the integrity of the environments and to maximise performance for end users. Ensures that effective Incident and problem management processes are followed and are actively manages calls in accordance with SLA's, utilising escalation processes both internal and external when required. Follows the change control process … and using basics of Cisco ISE Telephony Technologies Network Security utilising IPS/IDS technologies Network Circuits, switch support and development requiring excellent Layer 2 and 3 skills Network management tools including PRTG and Cisco Catalyst Centre. Network Routing Protocols Remote Access Solutions MPLS VLANs TCP/IP VPNs Person Specification Qualifications Essential Educated to Degree standard or equivalent … experience in producing a range of documentation and reports i.e. Technical Documents, Standard Operating Procedures and Key Decision Documents. Desirable Work experience in an NHS environment Experience of Project management and leading on work packages Skills Essential Ability to work under pressure and meet deadlines Good organisation and planning skills Good technical skills in one or more of the More ❯

improvement plans. You will also act as an escalation point for the team, assisting in both the support and deployment of applications. The ideal candidate will be someone with management experience (managing BAU tickets and project related resource requirements) who is ok with being hands on 30-40% of the time. Someone with DevOps background would be ideal. Technical … experience with Azure DevOps, TSQL, SQL Server, ITIL incident and problem management, PowerShell, IIS, custom application deployments. Skills and Experience Proven experience leading a team of IT professionals conducting 1-2-1s and performance reviews Extensive experience in application support, troubleshooting and deployment Knowledge of the following technologies: Microsoft SQL Server & TSQL PowerShell, Scripting & Automation Microsoft IIS More ❯

IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration … Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with More ❯

IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration … Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with More ❯

skilled technical experts. The successful candidate will need to be eligible for National Security Clearance Vetting to SC or NPPV3 level as a minimum. What you'll be doing • Problem solving and application of technical knowledge to unknown issues. Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA … Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management. • Provide support to Service Design/Introduction for existing and new contracts. Work through complex decision making to balance customer and business need. • Management of workload and … customer solutions. Detailed understanding of emerging technologies across the managed services portfolio. • Good experience in at least 3 of the following: Microsoft Azure (Administrator, Security), Windows Server Operating System Management including Active Directory, Certificate Services, DHCP Server, DNS Server or VMware. • Proven experience of engaging with 3rd party vendors in advanced troubleshooting and problem solving • Background of working More ❯