1 to 25 of 29 Problem Management Jobs in the North of England

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

you'll be at the heart of ensuring the smooth and efficient running of the Trust's server and desktop infrastructure. Your key responsibilities will include: Proactive and Reactive Management : Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are … Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents. The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the … also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions. The role will also require you to support the wider management team in managing contracts with third-party suppliers to ensure value for money and responsiveness. You'll assist with financial planning and budgeting, manage project budgets, and highlighting cost More ❯

questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong technical expertise in Tally development: Experience with More ❯

Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and … runbooks and process/policy materials Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira More ❯

Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly … chance to progress into a consultant role in the future. Requirements Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and … runbooks and process/policy materials Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira More ❯

Problem Manager Location: Barrow-in-Furness (Hybrid - 2-3 days on site) £80,000 - £85,000 + bonus + perm benefits SC eligibility is required for this role We have an exciting opportunity for a Problem Manager to join our team and play a key role in ensuring service stability and performance. In this role, you will bring … a proactive, predictive approach to problem investigations, working to prevent or minimise the risk of service disruption. You'll collaborate with stakeholders and high-profile clients to forecast future needs, tackle capacity challenges, and drive improvements through effective problem management. This is a hybrid role , blending office, client site, and home working. Please note that you will need … recurring incidents, developing strategies for permanent resolution. Manage workarounds and known errors to minimise impact on business operations. Work closely with incident managers, change managers, and other IT service management roles. Keep stakeholders informed of problem status and resolution plans. Oversee the end-to-end problem management process, ensuring alignment with ITIL standards. Conduct major incident More ❯

responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy. We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week.The ability to participate in an on-call service is essential . Applicants must be within 30 minutes of one of our two main site at Carlisle or Whitehaven. Main duties of the job Provide support for clinical applications, troubleshooting … and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of More ❯

Newcastle *Be the M365 Subject Matter Expert* IT Deployment Engineer/IT Infrastructure Engineer, providing 3rd line IT/M365 Application support with excellent M365, InTune, Azure, Modern Device Management & IT Security experience is required by a leading company in central Newcastle You will be the subject matter expert for Microsoft and M365, working on a range of 3rd … Active Directory, firewall, VPN, iOS, and networking protocols (TCP/IP, DNS, DHCP, SMTP). - Strong client-service approach with excellent communication and teamwork skills. - Strong IT Security, Endpoint management and Vulnerability management experience - PowerShell Scripting experience within Microsoft Applications - Ability to prioritise, manage workload, and multitask effectively. Role Responsibilities: - 3rd line support and implement Intune, M365, and … . - Assist in managing Microsoft Exchange, Mimecast security, Teams, and Autopilot. - Develop onboarding processes and provide feedback for service improvements. - Define the company's IT Security policies, including vulnerability management - Admin of Endpoint management tools - Stay updated on Microsoft 365 tools and roadmap. - Conduct monitoring and analysis, including storage and usage reports. - Own problem management and More ❯

and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment , where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing … your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring … alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving. Incident & Problem Management: Ensure swift resolution of IT issues through structured processes More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story.As our Site Reliability Engineering Manager you will:- Lead, coach, and develop More ❯

through the Microsoft 365 Admin centre. Troubleshoot complex installation issues and assist with SCCM, MDT, and other deployment toolsets. Collaborate with engineering peers on new initiatives, testing, validation, and problem resolution. Support the administration teams with network/server troubleshooting and system-related testing. Maintain strong communication with both technical and non-technical business users. Handle occasional on-call … with Microsoft Office 365. Expert knowledge of Office 365 ProPlus and Online Applications, including Teams, OneDrive, SharePoint Online, and Exchange. Familiarity with Microsoft MDM tools (Intune, Azure Identity, Rights Management, and Enterprise Mobility Suite). Proficiency in Exchange 2013 and Skype for Business features, migration processes, and related concepts. Experience migrating large enterprise clients to Office 365 and troubleshooting … deployment issues. Advanced technical knowledge of Active Directory and familiarity with incident, change, and problem management disciplines. Strong analytical and problem-solving skills. Excellent communication and technical writing skills using the MS Office suite (PowerPoint, Visio, Word, Excel, Project). Understanding of project management concepts such as Six Sigma, MBF, and ITIL. Desired Skills and Experience More ❯

teams to achieve measurable and reportable standards by utilising our resources. Responsibilities: The role entails managing D365 service, governance and quality Responsible for service delivery performance and D365 service management, including developments, incidents, service requests and problem management Ensuring that services are delivered at an expected quality of service Proactively work on service improvements activities and process … improvements related to defined scope to improve quality of the services within the scope. Master related technical support tools and drive their adoptions throughout, ADO, IT ticket management, Sprints Assist in the transition from project to live Collaborate closely with key business, project team, IT stakeholders to continuously enhance users' satisfaction and drive success Run one-2-one's … CE, F&O, up to management meetings Prepare reports on service delivery Required skills & experience: Educated to degree level, or Microsoft certified qualifications Good knowledge of Dynamics 365 FO and CE with a strong technical understanding Experience in managing service delivery for Dynamics 365 FO and CE Professional experience in IT incorporating support Proficient in project management and More ❯

Accountabilities: An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions. Accountabilities will include, but … Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader. Support the incident, change and problem management processes. Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services. Help develop team members, provide effective feedback and recognition when … NSX is a definite asset for this position. Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyes. Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within Bank globally. Specific Educational Requirements/Accreditations: • Technology Degree/Diploma or equivalent More ❯

for vulnerability assessment. Conduct business impact analysis and support tool selection for vulnerability management. Determine and implement fixes, collaborating with others to apply preventative measures. Analyse trends to improve problem management processes. Perform risk management activities for medium-complexity functions or projects. Identify and assess risks and vulnerabilities, develop mitigation strategies, and report findings. What skills & qualifications More ❯

risk Ensure that the incidents and problems are owned from notification to closure Maintain regular contact with technical and non-technical users during the lifetime of an incident or problem Undertake small scale development tasks, primarily creating checks and automation and data reconstructions Participate in or run relevant meetings, e.g. including team ceremonies, root cause analysis, long running problem handover, etc. Ensure that the Incident and Problem Management process is followed Establishing, sharing and follow operational procedures and controls Participate in an overnight on-call rota when major issues occur Participate in formal skills assessments at regular intervals to gauge your current level of knowledge and what you need to learn next Complete specific training material … Understanding of messaging protocols, IBM MQ and SFTP Ability to work under pressure and always remain professional Ability to communicate well, both in writing and face-to-face Strong problem-solving and analytical skills Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity More ❯

of technology service delivery for the Wholesale department. Build strong relationships with key stakeholders and technology teams. Monitor service performance, manage SLAs, and lead service reviews. Coordinate incident and problem management, ensuring quick resolution and root cause analysis. Identify opportunities to improve service reliability, efficiency and customer satisfaction. Work closely with suppliers to manage contracts, performance and escalation. … running at its best, ensuring systems and services behind every order are dependable and fit for the future. We're looking for someone who has: Experience in IT service management or service delivery, ideally in retail, wholesale or supply chain environments Strong communication skills, you can translate between technical and operational teams A problem solving mindset with a More ❯

business at a range of high level governance, project and other boards. Act as an empowered deputy for the CSTS Deputy Director. You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate. Lead and work collaboratively with project managers and programme leads to provide subject … Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at the right level. Collaborate with Enterprise Security Risk & Resilience team to manage and handle Cyber Security risks arising … business and non-technical audiences at all levels, presenting with excellent written and verbal skills. Knowledge of leading standards such as NIST and topics such as Security Controls, Risk Management, Cloud technologies and Zero Trust Architecture. Desirable Criteria Ideally, you will also have experience of: Leading multi-disciplinary security teams and building strong relationships across team/business area More ❯

business at a range of high level governance, project and other boards. Act as an empowered deputy for the CSTS Deputy Director. You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate. Lead and work collaboratively with project managers and programme leads to provide subject … Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at the right level. Collaborate with Enterprise Security Risk & Resilience team to manage and handle Cyber Security risks arising … business and non-technical audiences at all levels, presenting with excellent written and verbal skills. Knowledge of leading standards such as NIST and topics such as Security Controls, Risk Management, Cloud technologies and Zero Trust Architecture. Desirable Criteria Ideally, you will also have experience of: Leading multi-disciplinary security teams and building strong relationships across team/business area More ❯

our customers' data centre and network environments. What you'll do: * Provide L3 escalation support and resolve complex infrastructure incidents * Deliver onsite and remote troubleshooting, root cause analysis, and problem management * Support core technologies including Security, LAN/WLAN, VMware, SAN, and authentication services * Assist with small changes, service requests, and managed services * Mentor junior engineers and collaborate … bring: * 5+ years in enterprise infrastructure support * Strong knowledge of VMware, Extreme Networks (LAN, WLAN, Fabric), Fortinet/Cisco Firewalls, Microsoft 365/Azure, and public cloud environments * Excellent problem-solving, documentation, and communication skills * ITIL and vendor certifications (Extreme, Fortinet) desirable Apply now for full details @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the More ❯

from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the driving force behind the resolution of major incidents … ensuring minimal disruption and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and … accurate client communications. Ensure seamless handover to Problem Management with actionable insights. Maintain and improve major incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential More ❯

We are seeking an SAP Application Support Specialist to provide support for all processes within the Finance business function. The role involves resolving incidents efficiently, eliminating recurring issues through problem management, and partnering with Finance stakeholders to identify and implement improvements. Key Responsibilities Identify and implement improvements to enhance application use and business value in the Finance process … improvements as needed. Exhibit excellent communication skills, including influence and persuasion. Establish credibility and build relationships at all levels. Focus on customer impact and service quality. Apply analytical and problem-solving skills to identify flaws and investigate further. Make confident decisions and defend them assertively. Additional Benefits We offer ongoing development, profit sharing, a fully stocked kitchen, discount vouchers More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

Engineering, Infrastructure, DevOps, or Technical Operations.Demonstrated experience leading global technical teams in complex, high-scale environments.Deep expertise in incident recovery, automation, systems design, and platform reliability.Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles.Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.Comfortable operating in regulated environments and partnering … with Risk and Compliance functions.Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.Core CompetenciesTechnical Depth - Ability to dive deep across infrastructure, applications, and cloud-native architectures.Recovery Leadership - Skilled in coordinating technical resources under pressure to resolve incidents rapidly.Reliability Thinking - Strategic mindset focused on system robustness, automation, and prevention.Change Agent - Drives cultural and More ❯

the VMware vSphere infrastructure Provide technical project skills and own IT projects for the enablement of new business units Support of Data Centre services 3rd line support incident and problem management Assist with 3rd line support and config of Office 365 3rd line support of Azure Cloud technologies and services. Experience required: Networking Troubleshooting skills Windows server and More ❯