1 to 25 of 38 Problem Management Jobs in the North of England

implementing automated workflows and solutions within ITSM and ITOM environments.The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements.It is a hands-on, execution-focused role. Success is demonstrated through improved operational … performance across the organisation.Key Job Responsibilities and DutiesAnalyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation.Documents current and future state service processes, collaborating with service teams ...

automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved … organisation. Key Job Responsibilities and Duties Analyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation. Documents current and future state service processes, collaborating with service teams ...

Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes:Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance … within the business.Main ResponsibilitiesDay-to-Day Operation:The Knowledge Analyst willManage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areasEnsure ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

Deloitte is at the forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management … exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise and operate world-class Atlassian-based service management systems, helping them streamline service delivery end-to-end across the business, powered by Atlassian's Service Collection.Connect to your career at Deloitte Deloitte drives ...

Deloitte is at the forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management … exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise and operate world-class Atlassian-based service management systems, helping them streamline service delivery end-to-end across the business, powered by Atlassian's Service Collection.Connect to your career at Deloitte Deloitte drives ...

notes Internal Company Contacts: IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOC External Company Contacts: Thales customers, Technology Vendors, External Suppliers Person Specification Qualifications and Training: Bachelor Degree … server/user objects Application packaging for physical and VDI desktops using SCCM and App Volumes DEM (UEM) Application profiling/user personalisation, profile management VMWare infrastructure, datacentre/cluster/hosts/vcenter Horizon View - POD architecture/instant clone pools/Image push, post creation synch scripts ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you'll make an impact in the following ways … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on-call support ...

Monitoring, observability and alerting across cloud infrastructure, platform services and supported application environments; Cloud engineering and automation, including Infrastructure as Code, deployment pipelines, configuration management and standards-led delivery; and Promoting service resiliency through proactive issue identification, operational insight, automation and continuous improvement. The role involves: Supporting service reliability … RBAC and platform diagnostics – Essential; Infrastructure as Code and automation using Bicep, Azure DevOps pipelines and GitHub-based source control and collaboration – Essential; Configuration management and standards automation using Ansible or equivalent tooling – Preferred; Experience of using or implementing monitoring solutions using Elastic – Preferred; Operational reporting, issue trend analysis ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders throughout … reporting, including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party ...

services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications. Provide 2nd line incident resolution, problem solving and problem management for business applications. Contribute to developing improvements to applications which are causing recurring business operational issues. Take ownership … solutions. Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this. Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability ...

bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. AccountabilitiesProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service … issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.Identification and remediation or raising, through appropriate process, of potential service impacting risks ...

crime.For more information about our Directorates, Lines of Business and some of our roles, please visit the FIS Careers pages.Job descriptionAs a Digital Portfolio Management Lead in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty’s Government … interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio.Commercial and Supplier EngagementUndertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity.Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity ...

Role Overview We are looking for a Senior Cloud Network SRE/Cloud Platform Engineer with strong expertise in GCP/AWS networking, incident management, Kubernetes, and platform reliability engineering . The ideal candidate should be capable of troubleshooting complex cloud networking issues, leading production incident resolution, and driving … Peer communication . Support and manage Kubernetes platforms (GKE/EKS) . Build and maintain monitoring, alerting, and observability solutions. Perform incident response, problem management, and Root Cause Analysis (RCA). Automate operational tasks using Python and Shell scripting . Manage Infrastructure as Code (Terraform) and CI/ ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

Power Platform. The role ensures the stable and effective operation of these platforms by combining functional analysis with application support, covering incident and request management, functional design and configuration, project and change support, testing, and end-user training, to deliver solutions aligned to business needs and drive operational value. … doing:Create and maintain application-related operational reports Complete all work in line with ITIL processes, in particular, Change, Incident, Service Request and Problem Management processes, as defined by IT Service & Operations. Work with business functions and the DevOps Team to ensure appropriate levels of automation, capacity, availability ...

associated backup solutions and supporting technologies across two critical national payment services.Responsibilities• Acts as a technical owner for assigned platforms, driving availability, resilience, lifecycle management and continual improvements across Development, Test and Production environments.• Resolves complex problems as they arise, providing technical leadership and guidance during investigations, platform changes … upgrades and incidents.• Performs user account administration/attestation and implements security improvements/mitigations in-line with corporate standards• Applies Incident, Change, and Problem Management lifecycles in line with ITIL best practice• Supports our Audit & Regulatory Compliance obligations and Risk Management frameworks by providing evidence, escalating ...

sense of community across our technology teams. And as our technology landscape evolves, you'll bring teams together around a shared approach to service management, creating the standards, support and learning culture needed to improve service quality, reduce risk and deliver better outcomes across Co-op. What … business leaders to strengthen service maturity and embed consistent practices across the organisation Help teams manage change safely and effectively, while driving improvements in problem management to address issues at their root cause Champion a culture of continuous improvement, learning and collaboration, supporting teams to deliver better outcomes ...