15 of 15 Problem Management Jobs in the Midlands

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across the organisation Acting as the incident commander for high-severity incidents , driving rapid resolution and minimising customer impact ...

home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership … business-facing point of contact for a defined directive, building trusted relationships with stakeholders at all levels- Playing an active role in incident and problem management, keeping stakeholders informed and addressing recurring issues at source- Working closely with change delivery teams to ensure new or modified services transition ...

home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership … business-facing point of contact for a defined directive, building trusted relationships with stakeholders at all levels - Playing an active role in incident and problem management, keeping stakeholders informed and addressing recurring issues at source - Working closely with change delivery teams to ensure new or modified services transition ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

Code (Terraform or Bicep) Owning complex incidents, changes and escalations across customer environments Driving improvements in automation, security and platform consistency Supporting vulnerability management and security configuration across cloud environments Drive observability across cloud services using Azure Monitor, Log Analytics and application insights Acting as a technical escalation point … Docker, Azure Container Apps) Strong scripting capability (PowerShell essential) Comfortable working across Windows and basic Linux environments Experience working within structured environments (incident, change, problem management) Nice to haves: Familiarity with vulnerability management and security configuration across cloud environments whilst implementing security best practices utilising MS Defender ...

processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support … escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd/ ...

support or technical support. Experience supporting business-critical software or web-based applications. Experience working with tickets, SLAs and support processes. Strong troubleshooting and problem-solving skills. Experience producing and maintaining technical documentation. Experience supporting users in a customer-facing environment. Ability to work independently and manage competing priorities. … support or technical support. Experience supporting business-critical software or web-based applications. Experience working with tickets, SLAs and support processes. Strong troubleshooting and problem-solving skills. Experience producing and maintaining technical documentation. Experience supporting users in a customer-facing environment. Ability to work independently and manage competing priorities. ...

support or technical support. Experience supporting business-critical software or web-based applications. Experience working with tickets, SLAs and support processes. Strong troubleshooting and problem-solving skills. Experience producing and maintaining technical documentation. Experience supporting users in a customer-facing environment. Ability to work independently and manage competing priorities. … support or technical support. Experience supporting business-critical software or web-based applications. Experience working with tickets, SLAs and support processes. Strong troubleshooting and problem-solving skills. Experience producing and maintaining technical documentation. Experience supporting users in a customer-facing environment. Ability to work independently and manage competing priorities. ...

staging, and production environments Implement Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or equivalent Drive best practices for environment consistency, configuration management, and release governance Cyber Security & Compliance Ensure infrastructure is secure by design, incorporating system hardening and access controls Manage vulnerability remediation, patching strategies … messaging systems (PostgreSQL, RabbitMQ) Exposure to monitoring and observability tools (e.g., Prometheus, Grafana) Strong understanding of cyber security best practices, patching, and vulnerability management Ability to produce clear technical documentation and communicate with both technical and non-technical stakeholders Desirable Experience working in industrial, manufacturing, or logistics environments Knowledge ...

positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access … user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies ...

positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access … user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies ...

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation ...

infrastructure, systems, networks, and business services. Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers. Champion service management processes including Change, Major Incident, and Problem Management. Be part of the weekend on-call rota to handle critical out-of-hours escalations. Support … quality procedures and best practices. What were looking for: Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange management Moderate experience with Microsoft Intune or other MDM tools Solid understanding of networking principles ...

reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This role can be based in our Birmingham … issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...

20.93 per hr ref 376145 Full time hours on a temporary basis Key Responsibilities Provide 3rd Line support for IT incidents, service requests, and problem management activities, diagnosing and resolving complex technical issues. Administer, manage, maintain, and optimise hybrid server, storage, and cloud environments. Ensure high availability, performance … solutions aligned with business and technical requirements. Produce and maintain technical documentation, standards, procedures, and architectural designs. Ensure systems remain secure through effective patch management, firmware updates, operating system maintenance, and access control measures. Support infrastructure projects by providing technical expertise, solution options analysis, and product evaluations. Monitor infrastructure ...