22 of 22 Problem Management Jobs in the Midlands

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL, PMP/PRINCE2, ISO/IEC 20000, COBIT, or relevant Information More ❯

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. 📌 Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. 🎓 What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support in an … rotating shift model Familiarity with technologies such as SQL, Wintel, messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the … change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who … are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing practices and are knowledgeable of More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

availability, performance, security, effective provisioning, installation/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies … the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office … Azure Sentinel, Darktrace and Proofpoint) Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles) Participating in out-of-hours and on-call rota Full and clean UK drivers license and own vehicle What you'll More ❯

availability, performance, security, effective provisioning, installation/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies … the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office … Azure Sentinel, Darktrace and Proofpoint) Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles) Participating in out-of-hours and on-call rota Full and clean UK drivers license and own vehicle What you'll More ❯

seeking a dynamic Group EPR Programme Director to lead this transformative programme. As our Group EPR Programme Director, you will play a pivotal role in the procurement, implementation, and management of a new, integrated Electronic Patient Record (EPR) system across all Acute sites in the partnership. This is a key leadership position, responsible for delivering a seamless and innovative … will benefit both our staff and the patients we serve. Main duties of the job We are seeking a visionary and experienced leader with a deep understanding of programme management in complex organisational settings. You should have the ability to inspire and engage teams, deliver large-scale system integration projects, and effectively communicate across all levels of the organisation. … multiple staffing groups and departments further engaging with a wide range of stakeholders. Working closely with Senior Responsible Officers (SROs) and executive leads to establish and lead a Programme Management Office, ensuring the coherence and success of the programme. Taking a lead role in corporate decision-making during your 2-year tenure, while driving the development, implementation, and monitoring More ❯

relating to the authority?s software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis 3. Configure and implement new computer systems as part of a desktop refresh, project or new requirement. This will also include the implementation … support within the Service desk operational hours. 7. Contribute towards the accurate recording of the ICS asset data by completing the appropriate documentation and following associated procedures including the management of the ICS storeroom. 8. Utilise the Service Management software to accurately record incidents, problems and service requests, maintain accurate asset information and submit knowledgebase documentation. 9. Where More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation and training material are well …/services, or the changing of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit team in how to utilize More ❯

hands-on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release … technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience … of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing library systems (e.g., Alma, Primo, E-Prints) is advantageous. Skilled in problem-solving, technical diagnosis, and proactive service improvement. Experienced in change and release management, including testing and deployment. Excellent communication skills, with the ability to engage technical and non More ❯

house. Key Responsibilities: Lead and develop a high-performing digital support team with a strong focus on performance and retention Define and manage support strategies , including SLAs, incident and problem management, escalation paths, disaster recovery, and tooling Champion customer-first principles to ensure digital systems deliver seamless, reliable experiences Oversee platform performance using metrics such as Page Load … and the software delivery lifecycle Proven expertise in supporting a wide array of technologies including: Web and mobile apps APIs and integrations Customer data platforms Strong leadership and people management skills, with the ability to build and inspire high-performing teams Experience working with external vendors and internal stakeholders to deliver against complex support models Exceptional analytical, problem More ❯

with business needs and risk appetite. You'll assess complex incidents, lead technical teams and bridge calls, authorise recovery options, and deliver timely, accurate communications throughout. Working closely with Problem Management, you'll help prevent future incidents by assisting with establishing root cause and driving continuous improvement through Post Incident Reviews. Your role will also include producing robust … a solutions-focused mindset and the ability to influence at all levels, including senior leadership. You will also have: • Strong, demonstrable experience in Major IT Incident and/or Problem Management • Experience operating in a multi-vendor and multi-platform IT infrastructure environment • Experience dealing with networking, infrastructure and cloud technology incidents • A confident communicator with the ability More ❯

services Maintain high levels of availability and performance Ensure delivered services meet security and compliance guidelines and requirements Foster continuous improvementsImplement best practises and standards Ensure proper incident and problem management Reporting on service performance and maintaining comprehensive documentation Stakeholder Management Your profile Formal education and professional experience University degree or Master in C&I Engineering or … Cyber Security or equivalent experience/qualifications in those fields in the process industry Comprehensive experience in the implementation and management of IT/OT services or alternative experience in DCS engineering/automation technology ISA/IEC 62443 in cyber security is desirable Comprehensive understanding of asset driven organizations Excellent knowledge of the processes and operations of IT … services Profound knowledge of the Energy Assets Business processes and value drivers Strong stakeholder management skills, gained in a major customer and operational performance driven business. Competencies and skills Clear attitude of entrepreneurship, always seeking for new opportunities to add value by IT to the business Understanding of highly operational and cost driven organizations Understanding of requirements, constraints, financial More ❯

ISE ideally and be able yo work with app/branch connections, Vlans and switches. You will be working in a infra team and providing support to incident and problem management from a networking perspective . This role will require you to be based on site in Derby for the majority of the week in the first instance More ❯