16 of 16 Problem Management Jobs in the Midlands

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode … would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid … environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that More ❯

hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode … would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid … environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that More ❯

quality support. Collaborate with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven … OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional … backups to allow for efficient data recovery in the event of system failures. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability. Upgrades & Patch Management … and execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime. Automation & Scripting: Develop scripts using SQL More ❯

PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning. Service operations: Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues. Change & release management: Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches … reporting: Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik). Vendor & partner management: Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals. Training & adoption: Develop and distribute user communications, guides, and training. … related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise environment. Strong understanding of ERP change management, governance, and integration principles. Experience defining and managing roles, permissions, and segregation of duties. Solid grasp of master data governance and data quality frameworks. Demonstrable experience working with Finance More ❯

PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning. Service operations: Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues. Change & release management: Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches … reporting: Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik). Vendor & partner management: Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals. Training & adoption: Develop and distribute user communications, guides, and training. … related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise environment. Strong understanding of ERP change management, governance, and integration principles. Experience defining and managing roles, permissions, and segregation of duties. Solid grasp of master data governance and data quality frameworks. Demonstrable experience working with Finance More ❯

there will be times when you’ll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL’s) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

there will be times when you'll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL's) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

File Sync , DFS , and virtualisation technologies . Implement and maintain Azure Application Gateway , Load Balancers , and App Service Plans to deliver secure, high-performing, scalable services. Lead incident and problem management , acting as an escalation point for complex issues and driving root cause analysis. Support and improve backup, disaster recovery, and business continuity solutions across hybrid platforms. Automate More ❯

Gateways, Load Balancers, and hybrid identity solutions (Azure AD Connect) Design and maintain hybrid file storage using Azure File Sync, DFS, and Azure Storage Lead on incident escalations and problem management, driving root cause analysis and long-term solutions Support disaster recovery and backup processes, ensuring recoverability across cloud and on-prem environments Implement and maintain security and More ❯

Gateways, Load Balancers, and hybrid identity solutions (Azure AD Connect) Design and maintain hybrid file storage using Azure File Sync, DFS, and Azure Storage Lead on incident escalations and problem management, driving root cause analysis and long-term solutions Support disaster recovery and backup processes, ensuring recoverability across cloud and on-prem environments Implement and maintain security and More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯

the ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. … and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with More ❯

development, and coordinate product delivery across multiple teams. You'll track performance, evaluate success, and work with suppliers to maximise value. What skills, knowledge and experience will you need? Problem Management - You can anticipate and prevent problems by seeing the bigger picture, using lateral thinking to break down issues and identify root causes. Relationship Management - You can More ❯

automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software More ❯