18 of 18 Problem Management Jobs in the South West

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis … Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier failures, facilities, health & safety, regulatory breaches, payment disruptions ...

incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. Youll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability … where possible. What youll do - Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management - Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Bristol. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first … Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with ...

Bath. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first … Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with ...

with HP storage platforms(e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replicationfor backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage … backup systems Experience developing automation or scripting for routine maintenance tasks ITIL Foundation or equivalent service management certification Due to the highly-secure nature of the projects you will be involved with, you must be eligible to work in the UK and be eligible to undergo and maintain ...

resolve escalated incidents from the Service Desk within SLA Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs Support Problem Management by performing root cause analysis Partner with the Systems Administration team to resolve infrastructure issues Provide support for IT projects, ensuring delivery ...

available, scalable and secure. Involved in support, project delivery and maintenance activities completed by the Operational Team. You should have a keen interest in problem-solving accompanied with experience in Linux systems, an understanding of web servers, basic database skills and have an interest in DevOps and systems administration. … suite of software solutions Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Work closely with development and tech teams ensuring technical Issues and projects are correctly managed. Deliver small and large technical projects ...

available, scalable and secure. Involved in support, project delivery and maintenance activities completed by the Operational Team. You should have a keen interest in problem-solving accompanied with experience in Linux systems, an understanding of web servers, basic database skills and have an interest in DevOps and systems administration. … suite of software solutions Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Work closely with development and tech teams ensuring technical Issues and projects are correctly managed. Deliver small and large technical projects ...

continuously improves the service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Designs and creates detailed KPI reporting to support SLT Manages the IT Secure Operations run budget. Takes ownership … Delivery Manager (or similar) role with 3 years minimum experience over your career. Well rounded IT knowledge from career running up to Service Delivery Management experience. Strong verbal/written communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience ...

Experience in building robust, fault tolerant systems and identifying areas for improvement all in the support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches Pragmatic approach to deliver effective solutions ...

core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain … role involves engagement at all levels within TSB, both IT and business, as well as with our IT suppliers so excellent communications & relationship management skills are key. What You'll Bring Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch. Excellent problem ...

core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain … role involves engagement at all levels within TSB, both IT and business, as well as with our IT suppliers so excellent communications & relationship management skills are key. What You'll Bring Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch. Excellent problem ...

What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative environment, taking ownership of complex live services and driving improvements that enhance service quality … user experience across government. Our team supports deployments, configuration, and management of integration products, as well as building self-service and strategic integration solutions used across DWP and other departments. Your responsibilities will include defining and managing service management processes, SLAs, and OLAs, as well as leading incident ...

What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative environment, taking ownership of complex live services and driving improvements that enhance service quality … user experience across government. Our team supports deployments, configuration, and management of integration products, as well as building self-service and strategic integration solutions used across DWP and other departments. Your responsibilities will include defining and managing service management processes, SLAs, and OLAs, as well as leading incident ...

What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative environment, taking ownership of complex live services and driving improvements that enhance service quality … user experience across government. Our team supports deployments, configuration, and management of integration products, as well as building self-service and strategic integration solutions used across DWP and other departments. Your responsibilities will include defining and managing service management processes, SLAs, and OLAs, as well as leading incident ...