Workforce Resource Manager
- Location
- Milton Keynes, England, United Kingdom
multi-site contact centre operation. Working closely with operational leaders and the wider Capacity and Planning function, you will provide insight, drive continuous improvement, and ensure resource plans support informed decision-making, excellent student service and the achievement of operational and financial objectives. Key Responsibilities Lead the development … planning function. Build strong relationships with operational leaders and key stakeholders to ensure workforce plans align with business priorities and customer demand. Drive continuous improvement in short term forecasting methodologies, planning processes, reporting and workforce management practices. Ensure workforce plans comply with contractual obligations, organisational policies and Working Time ...