Service Delivery Manager
- Hiring Organisation
- Michael Page Technology
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £70,000 per annum
exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver meaningful reporting … against service improvement plans. Produce accurate service reporting and performance analysis using KPIs, customer feedback and operational metrics. Provide regular incident, problem and change management reporting to senior stakeholders. Analyse service trends, root causes and user feedback to identify opportunities for continual improvement. Support projects, service transitions and small ...