Technical Account Manager (Managed Services)
- Location
- Greater London, England, United Kingdom
alongside the Service Delivery Manager, who owns commercial and contractual governance, the TAM manages the technical relationship. This includes technical roadmap ownership, lifecycle and risk management, major incident and problem technical leadership, continual service improvement, and the identification of optimisation and modernisation opportunities. What Success Looks Like Stable … consumption growth across managed services. Increased customer awareness and adoption of relevant CDW portfolio capabilities that improve service outcomes, resilience, efficiency, or modernisation. Low-risk, well-governed change, onboarding, and technical transition. What You Will Do 1. Technical Relationship & Advisory Act as the primary technical contact and trusted advisor ...