SLA Jobs in Merseyside

Service Level Agreement (SLA)
North West > Merseyside

The table below provides summary statistics for permanent job vacancies advertised in Merseyside requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 28 May 2025, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 51 62 66
Rank change year-on-year +11 +4 -6
Permanent jobs citing SLA 5 34 32
As % of all permanent jobs advertised in Merseyside 1.13% 2.51% 3.04%
As % of the Quality Assurance & Compliance category 6.94% 15.89% 18.18%
Number of salaries quoted 5 32 18
10th Percentile - £20,950 £29,900
25th Percentile £24,250 £25,000 £37,500
Median annual salary (50th Percentile) £24,500 £32,000 £40,000
Median % change year-on-year -23.44% -20.00% -
75th Percentile £30,000 £47,675 £47,500
90th Percentile £33,000 £70,000 £48,750
North West median annual salary £26,740 £28,500 £45,000
% change year-on-year -6.18% -36.67% +28.57%

All Quality Assurance and Compliance Skills
Merseyside

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in Merseyside.

Permanent vacancies with a requirement for quality assurance or compliance skills 72 214 176
As % of all permanent jobs advertised in Merseyside 16.22% 15.77% 16.73%
Number of salaries quoted 45 146 59
10th Percentile £25,750 £25,750 £26,250
25th Percentile £31,250 £32,500 £36,125
Median annual salary (50th Percentile) £32,500 £50,000 £43,750
Median % change year-on-year -35.00% +14.29% -2.78%
75th Percentile £50,000 £77,500 £49,875
90th Percentile £60,150 £90,000 £53,750
North West median annual salary £47,683 £47,500 £50,000
% change year-on-year +0.39% -5.00% +1.01%

SLA
Job Vacancy Trend in Merseyside

Job postings citing SLA as a proportion of all IT jobs advertised in Merseyside.

Job vacancy trend for SLA in Merseyside

SLA
Salary Trend in Merseyside

3-month moving average salary quoted in jobs citing SLA in Merseyside.

Salary trend for SLA in Merseyside

SLA
Salary Histogram in Merseyside

Salary distribution for jobs citing SLA in Merseyside over the 6 months to 28 May 2025.

Salary histogram for SLA in Merseyside

SLA
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Merseyside region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Liverpool +15 2 £32,500 -7.14%
SLA
North West

SLA
Co-occurring Skills and Capabilities in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (40.00%) Microsoft Office
Cloud Services
1 3 (60.00%) SaaS
2 2 (40.00%) Microsoft 365
General
1 3 (60.00%) Retail
2 2 (40.00%) Analytical Skills
2 2 (40.00%) Banking
2 2 (40.00%) Finance
2 2 (40.00%) Social Skills
Job Titles
1 3 (60.00%) 1st Line Support
1 3 (60.00%) First Line Help Desk Support
1 3 (60.00%) Help Desk Agent
1 3 (60.00%) Help Desk Support
1 3 (60.00%) Service Desk Support
2 2 (40.00%) Analyst
2 2 (40.00%) Applications Support
2 2 (40.00%) Applications Support Analyst
2 2 (40.00%) Banking Analyst
2 2 (40.00%) Support Analyst
2 2 (40.00%) Systems Support Analyst
Processes & Methodologies
1 5 (100.00%) Customer Service
1 5 (100.00%) Problem-Solving
2 3 (60.00%) Customer Experience
3 2 (40.00%) Analytical Thinking
3 2 (40.00%) Collaborative Working
3 2 (40.00%) Continuous Improvement
3 2 (40.00%) Incident Management
3 2 (40.00%) ITIL
3 2 (40.00%) ITSM
3 2 (40.00%) Problem Management
3 2 (40.00%) Wealth Management
Qualifications
1 2 (40.00%) A+ Certification
1 2 (40.00%) DBS Check
1 2 (40.00%) MOS
Vendors
1 2 (40.00%) Microsoft