26 to 39 of 39 SLA Jobs in the Thames Valley

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...

staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards that make performance visible at individual, team, and company level ...

job. Manage work orders and statuses through client systems Ensure field operation employees have the correct information to complete the jobs Escalate potential SLA failures or delays to the appropriate manager. Ensure jobs are correctly closed client reporting and invoicing. Identify outstanding issues with delayed or incomplete jobs and escalate ...

Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.The Operational IT Vendor Manager is responsible for ensuring the day-to-day ...

Power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts, driving customer satisfaction, service level agreement (SLA) compliance, commercial performance, and revenue generation. The role is responsible for managing the full contract lifecycle, maintaining strong customer relationships, mitigating contractual risks, and ensuring alignment … will demonstrate: Strong understanding of contract lifecycle management principles and best practices. Knowledge of PaaS, IaaS, and CaaS commercial and contractual frameworks. Experience in SLA management, service performance monitoring, and risk mitigation. Understanding of legal and regulatory requirements relating to contract management. Knowledge of governance, business continuity, information security, environmental ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract life ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract lifecycle ...

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong IT support experience, training will be offered to ...

IaaS), and Coverage as a Service (CaaS) contracts. This is a key role focused on managing the full contract lifecycle, strengthening customer relationships, ensuring SLA and KPI performance, mitigating commercial risk, and supporting revenue growth. What you’ll be doing: 🔹 Managing contracts from implementation through to renewals, extensions and amendments … Monitoring SLA, KPI and commercial performance 🔹 Building trusted relationships with customers and senior stakeholders 🔹 Identifying and mitigating contractual, commercial and operational risks 🔹 Supporting contract negotiations, dispute resolution and governance 🔹 Working closely with Legal, Finance, Technical, Operations and Account Management teams 🔹 Analysing contract data to identify opportunities and drive continuous improvement ...

place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership … place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership ...

will liaise between internal IT teams and external partners to maintain service delivery reliability and adherence to SLAs. In this role you will lead SLA/KPI tracking, governance meetings, incident resolution, vendor scorecards, contract compliance, change management, and stakeholder communications to drive #J-18808-Ljbffr ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏Areas of responsibilityTriaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets … along with its documentation and following the defined SLA and escalation procedures.Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.SLA Monitoring-Track and monitor SLA timelines ...