18 of 18 SLA Jobs in the Thames Valley

Azure Administrator) and AZ-700 (Network Engineer) Experience with backup solutions and email migration tools Key Responsibilities: Resolve escalated technical issues within SLA Support Microsoft 365 and Azure migration projects Provide remote and occasional on-site support Maintain clear communication with clients and escalate when necessary Assist with provisioning ...

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

processes must be documented to a high standard Providing customer facing reports for all customers on how the company systems have performed to SLA Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: CISCO hands on experience or training. (firewalls, switches & routers) Windows ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

team's primary function is to ensure all production databases and applications are available, secure, and performing satisfactorily, in compliance with defined Service Level Agreement (SLAs). You will provide technical support in ensuring the ongoing maintenance of, and develop service improvements to, our core applications. With a level ...

team's primary function is to ensure all production databases and applications are available, secure, and performing satisfactorily, in compliance with defined Service Level Agreement (SLAs). You will provide technical support in ensuring the ongoing maintenance of, and develop service improvements to, our core applications. With a level ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

known fixes where appropriate Collaborate with internal and third-party support teams to resolve issues Follow documented security and operational procedures Contribute to meeting SLA and KPI targets Create and maintain clear operational documentation Identify service risks, issues, and opportunities to improve processes Support knowledge sharing across the team What ...

completed safely, efficiently, and with exceptional customer service. Key Responsibilities: Carry out PPMs on building services systems in line with agreed schedules and SLA requirements. Undertake reactive maintenance and repairs with minimal supervision. Ensure all works are completed safely in accordance with risk assessments, method statements, and company ...

Catalyst routers, Cisco ASA and Cisco FTD firewalls Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with Cisco Nexus 3000/9000 series, Cisco ASA & FTD firewalls, multi-context mode firewalling Desirable: F5 GTM/LTM/ ...

UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in Reading but also across the UK, to install and configure AV solutions. You'll work closely ...

highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best ...

management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using … phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience ...

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | Contract: ASAP-19th Dec 2025 (extension into Jan '26) | £200 per day Inside IR35| Mileage + Parking Claimable | Field-Based ...

Our client is a growing UK group who seek to to hire a Senior Analytics, Automation & BI Expert, the business is entering an exciting phase of growth over the next few years and is seeking ...