SLA Jobs in the Thames Valley

1 to 25 of 41 SLA Jobs in the Thames Valley

IT Support Technician, 1st Line, Windows, Support, Woodstock, Oxfordshire to £26K

Woodstock, Oxfordshire, England, United Kingdom
Ascend Consulting
for this role. The role: The IT Support Technician will provide support to a diverse group of approx. 1250 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware More ❯
Employment Type: Full-Time
Salary: £20,000 - £26,000 per annum
Posted:

1st Line IT Support Technician

SN7, Faringdon, Oxfordshire, United Kingdom
MFK Recruitment
are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯
Employment Type: Permanent
Salary: £26000 - £28000/annum
Posted:

Service Design Architect

Milton Keynes, Buckinghamshire, United Kingdom
Luxoft
principles Requirements: Translate non-functional requirements into a fit for purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Cybersecurity Delivery Manager

Milton Keynes, England, United Kingdom
OKEVA
CERT) · Manage & maintain steady state global delivery operations (Green) · Manage Operational/delivery issues & escalations · Ensure continuous communication & coordination with client in the event of issue/escalation · Ensure SLA/SLO attainment & process compliance along with high customer satisfaction · Act as first point of escalation for the day-to-day functioning of delivery operations team · Handling escalations- identifying the More ❯
Posted:

Cyber Security Manager - Technical Delivery

Milton Keynes, England, United Kingdom
Mphasis
Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of delivery operations team  Handling escalations- identifying the More ❯
Posted:

ICT Field Engineer

Oxfordshire, South East, United Kingdom
Data Careers
up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Senior Business Analyst

Milton Keynes, Buckinghamshire, United Kingdom
Sopra Steria Group
Ensuretimely progression of Incidents. Timelycompletion of Problem Impact Assessments. Liaisonwith Application Developers relating to incident resolution or progressionof problem solutions. Liaisonwith Incident and Problem Managers to ensure that no SLA breaches occur. Participationin internal and external progress meetings that Service Managementrequires. Conductreviews of functional and design specifications to ensure businessintegrity, related to system enhancements and software fixes. Maintenanceof Functional Specifications More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Business Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Sopra Steria
Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯
Employment Type: Full-Time
Salary: £46,000 - £47,000 per annum
Posted:

NMC Engineer

Wokingham, Berkshire, South East, United Kingdom
M Group Energy
maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯
Employment Type: Permanent
Posted:

Assessment Service Consultant

Abingdon, Oxfordshire, United Kingdom
Hybrid / WFH Options
RM Education
agreements and contractual service level agreements and act on under-performance. Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer. Analyse performance to identify CSI opportunities. Responsible for internal process improvement activities for your customer(s) and/or team (continual improvement) and contribute to strategic … escalation with regards to live delivery for the team. Attend and contribute to internal meetings on the overall delivery of ASM and ASD. Provide necessary reporting on KPI and SLA performance. Contribute to new service introductions across Operations to ensure best practice across customers. Contribute to the budget creation and management, ensuring temporary contractors are within budget (circa More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Support Specialist

Greater Reading Area, United Kingdom
Point of Rental Software
complete calls and the details of actions performed to troubleshoot/resolve support calls Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s Identifying trends and critical issues and escalating them to other team members or management, as required To be proactive in identifying areas for improvement and bringing these ideas to More ❯
Posted:

Transport Planner

Slough, Berkshire, United Kingdom
Hybrid / WFH Options
Atc Logistics
will be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients. Ensure compliance with EU working time directive and relevant road safety regulations. Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers. Ensure all More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior SOC Analyst SC Eligible

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Hays Specialist Recruitment Limited
response Represent the SOC in meetings, advise on new services, and assess operational impact Stay up to date with emerging threats and vulnerabilities Mentor and manage junior analysts, ensuring SLA compliance What you'll need to succeed Eligibility to undergo security clearance (Hold British Citizenship or Dual Nationality) Strong analytical skills with experience handling large datasets Proven experience working in More ❯
Employment Type: Contractor
Rate: £500 - £545 per day
Posted:

ICT Business Partner

Kidlington, Oxfordshire, United Kingdom
Hybrid / WFH Options
Service Care Solutions Ltd
ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

1st Line Support - Education

Faringdon, Oxfordshire, United Kingdom
Planet Recruitment
Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge More ❯
Employment Type: Permanent
Salary: £25000 - £28000/annum
Posted:

IT Support Engineer

Reading, Berkshire, South East, United Kingdom
Hybrid / WFH Options
University of the Built Environment
Full time (35 hrs/wk), permanent Based Horizons (Reading, Berkshire) with up to 2 days per week working from home Salary circa £26,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Field Service Engineer

Bracknell, Berkshire, United Kingdom
Midwich Limited
remote and on-site technical support and troubleshooting assistance • Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract. • Conduct system handovers, testing, and customer training to ensure full functionality and client satisfaction • Maintain detailed service reports, system documentation, and issue logs • Provide remote and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior IT Field Delivery Engineer

Bracknell, Berkshire, South East, United Kingdom
Verelogic IT Recruitment
is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role. Key … per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯
Employment Type: Permanent
Posted:

Lead SOC Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Sanderson
identify and report real time attacks and vulnerabilities on the FCDO Services network. Mentor, train and manage task delivery of Practitioner Analyst ensuring terms of the Service Level Agreement (SLA) are met. Key Requirements: Experience of working with SIEM and IPS within a SOC environment. Extensive knowledge of Microsoft Sentinel and Defender for Endpoints. Understanding of Cyber Threats Relevant Cyber More ❯
Employment Type: Contractor
Rate: £500 - £550 per day
Posted:

Data Centre Shift Engineer - Longcross, UK

Bracknell, Berkshire, United Kingdom
CBRE Group, Inc
technical service delivery Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's/CM's and reactive work orders within defined SLA's; highlight any concerns to TSM Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board Liaison with other FM Workplace … workload status using maintenance management system (Real Suite) Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: Essential City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills Working knowledge of "Permit to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Infrastructure Manager / Lead

Reading, Berkshire, England, United Kingdom
Hybrid / WFH Options
IT Talent Solutions Ltd
IT services. Key Responsibilities: Lead and mentor a small team of infrastructure engineers Troubleshoot and resolve complex technical issues (network, server, hosting) Analyse infrastructure performance and produce client-facing SLA reports Drive improvements in system architecture and operational processes Recommend future infrastructure strategies to support business growth Technical Requirements: We're looking for a solid technical leader with expertise in More ❯
Employment Type: Full-Time
Salary: £50,000 - £65,000 per annum
Posted:

Lead Customer Relationship Manager

Reading, Berkshire, United Kingdom
OpenText
action/activity/engagement, and anticipate the outcome Fluent in the language of Enterprise SaaS - concepts such as encryption, key management, HA, DBAs, RTO/RPO, SLO/SLA, GDPR, DPAs etc Acknowledged mastery of Sales principles, practices, tactics and tools In-depth understanding of the industry, offering categories and company offerings/strategy Proficient in Microsoft Office particularly More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Service Coordinator/Admin Office based Role

RG12, Bracknell, Bracknell Forest, Berkshire, United Kingdom
Reliance High Tech
8am to 6pm and is fully office based in Bracknell. The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise and resource the correct engineer for More ❯
Employment Type: Permanent
Salary: £24500 - £27000/annum
Posted:

Regional T.I.V. Engineer (Level 1)

Slough, Berkshire, South East, United Kingdom
Talent Finder
region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Systems Specialist

Slough, Berkshire, United Kingdom
Sight Scotland
desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated with emerging technologies and serve More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
SLA
the Thames Valley
10th Percentile
£25,125
25th Percentile
£25,750
Median
£32,500
75th Percentile
£51,563
90th Percentile
£64,125