1 to 25 of 28 SLA Jobs in the Thames Valley

cost-saving solutions and optimize endpoint management strategies globally. Key Responsibilities Manage the overall P&L for the Global End Point Operations Accountable for achieving delivery goals (customer specific SLA and KPIs) in large and complex enterprise environments involving the use of different tools and technologies Define and execute the global strategy for the End Point service aligning it with More ❯

What will you be doing? This role involves working on a 24/7 rota at the customer site in Wokingham, providing and supporting rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯

3rd line support to healthcare customers Handling SQL/database queries , troubleshooting application issues , and performing on-site software installations Managing and resolving incoming support calls and tickets within SLA timeframes Working collaboratively with development teams to escalate and resolve more complex issues Maintaining ticket logs and issue resolution through Jira or similar platforms Delivering user training for new customers More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

you to complete other activities that are needed that are within your skill set. Key Responsibilities Engaging with clients and providing high quality service via phone or email. Ensure SLA’s and ticket processes are adhered to, with timely updates to customers. Accurately recording and updating systems in line with the customer issue/requirements. Onboarding clients in a timely More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn etc. Manage lifecycle funnels, data hygiene, and feedback loops to align cross-functional strategies. What we More ❯

value for money. Tender Management: Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review and define project scope, demarcation, and More ❯

Requirements: Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create meaningful work packages for remediation of More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯

Job summary We are recruiting for an IT Service Desk 2nd Line Team Leader to join our IM&T Team based at Littlemore Mental Health Centre in Oxford. You'll be leading a team of five technicians providing a high More ❯

are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯

with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and ongoing value delivery. Drive adoption of planning culture, managing delivery timelines, resource utilisation, and budgets (circa £2m+). Promote compliance, data governance, and continuous improvement across all data … and regulatory compliance. Familiarity with automation tools (AI, RPA) and Agile project delivery (e.g. Scrum, Kanban). Demonstrated ability to lead teams and third-party vendors, with accountability for SLA and budget management. Excellent stakeholder engagement, communication, and negotiation skills. First degree in an IT-related discipline. More ❯

is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role. Key … per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to More ❯