Service Level Agreement (SLA) Jobs in the Thames Valley

Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS)... Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service... Problem Solving... Escalates issues as necessary to deliver required service... more ▸

A leading provider of IT Services is looking for a FirstLine Analyst to join its busy Financial Sector Service Desk in Milton Keynes. This is an ongoing contract initially offered at 3-6 months. In this role, you will be the first point of contact to offer customers a quick resolution of their IT issues. Key tasks: * Log incoming calls and diagnose and resolve user issues * Escalate issues in line with... more ▸

Learning Technology Coordinator Full time (35 hrs/wk), permanent Split place of work between Horizons (Reading, Berkshire) and Home Salary range £25,000 - £28,000 pa plus benefits Were looking for a Helpdesk Analyst to join the Online Education Core Services team who support our students and staff in successfully navigating our online environments! University College of Estate Management (UCEM) is a long-standing... more ▸

You will be involved in planning and management of the construction services delivered by an SWC/ASP securing an efficient delivery process and a timely customer acceptance and commitments. You will ensure work is executed as per the project requirements and will act as a point of contact for construction... more ▸

Were looking for a Helpdesk Analyst to join the Online Education Core Services team who support our students and staff in successfully navigating our online environments! University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education . We exist to provide accessible, relevant and cost-effective education which enhances careers, increases professionalism and leads to a better Built... more ▸

2 nd Line Support Milton Keynes - £27,000 + benefits and bonus An opportunity has become available to join an award winning, leading Law firm based in Milton Keynes. This organisation is looking for someone that shows an aptitude to learning new skills, shows a keen interest in technology and is looking to excel in this role. Key skills and experience: A minimum of 12-18 months experience working in an IT service desk... more ▸

Our renowned government client is currently looking to recruit a Service Desk Analyst on an initial 6 month contract, Outside IR35. Service Desk Analyst 6 months Milton Keynes £120.08 to £149.56 per day OUTSIDE IR35 The successful candidate will have previous experience working within an IT Service Desk / Helpdesk environment providing 1st and 2nd line support. You will have excellent communication... more ▸

Software Support Analyst Package: £30,000 - £40,000 + Benefits & Overtime Location: Maidenhead (Hybrid) Hours of work: Monday to Friday YourPrime is working with an innovative supply chain technology company. Work in close collaboration with their customers to unlock greater potential through agility, visibility and traceability in their connected supply chain. For more than 30 years our client has been a trusted adviser... more ▸

Key Responsibilities include: Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices, to ensure the team are fully compliant and follow industry best practices. Ensure compliance and Health and Safety across contract portfolio and report back to senior management. Coach individual team members increasing their skill set... more ▸

2nd line support Work for a leading name in the managed services sector! Are you an experienced 2nd line support analyst committed to customer satisfaction and a first time fix? We are looking for an experienced and analytical 2nd line support help desk professional. Reporting to the Service delivery manager, you will be responsible for the end to end management of customer... more ▸

Were looking for a highly proactive IT Support Lead to act as a single point of delivery in the UK for our UK IT team. Providing the main interface between our corporate team in Spain, the team in the UK and 3rd party support providers, the postholder will be involved with providing hands on technical fixes across areas including O365, SharePoint, Jira and Network Drives as well... more ▸

IT Team Leader - Milton Keynes - £35K Role: IT Team Leader Location: Milton Keynes Salary: £30,000 - £35,000 + Excellent Progression Opportunities! One of my closest clients have just created an opening for a IT Team Leader to coordinate the daily operational activities of the IT team. Within their sector, they are one of the largest in Milton Keynes. If you have undertaken a service desk manager or a team... more ▸

Our client, the market leading, construction specific software provider, requires a Payroll Support Analyst to join their expanding and dedicated Customer Support Team.The primary purpose of the Payroll Support Analyst is to deliver a high quality and responsive support service to the companys customers for payroll products and applications, in line with customer SLAs and internal KPIs and OLAs... more ▸

Epos Engineer Are you looking for a varied role within epos and IT engineering where no two days are the same? Would you like to work for a business that cares for its employees and where your work is valued? Would you like a role that offers you progression as an engineer? If so then read on as this may be the opportunity for you..... more ▸

Park Rd, Hanslope, Milton Keynes MK19, UK Full-time Job Description At Daisy our Service Desk Team Manager's objectives are: To manage the Service Desk and to ensure the customers requirements are met. To ensure that the most effective and efficient service solution is provided for each incident logged to meet customers SLA and expectations. This role includes an out of hours... more ▸

At Daisy, the Service Desk Shift Analyst is required toensure incidents and service requests are managed and progressed for the end customer within the contractual SLA. You will be doing: To provide a focal point of communication and technical escalation To liaise with all other internal departments and external partners Co-ordination of all service functions within specified range To vet... more ▸

Role Purpose The purpose of the role is to resolve, maintain and manageclient's software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA's ensuring clientsatisfaction Do Ensure timely response of all the tickets raised by theclient end user Service requests solutioning by maintaining quality parameters Act as a custodian of client's network/ server/ system/storage/ platform/ infrastructure and... more ▸

We are looking for customer-focused and enthusiastic 1st line software support engineer with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The successful candidate will be someone who can provide first... more ▸

1 st line 2 nd line support engineer IT engineer engineer IT support customer support Customer IT Support Engineer for a major IT/Telecoms solutions provider Up to £37,750 plus benefits Bracknell ( 3 days a week) / Home (2 days a week) *******(ALL APPLICANTS MUST HOLD A DEGREE FROM A UK UNIVERSITY****** This role works as part of an international team to deliver technical support to customers across the globe. Support Engineers take responsibility for... more ▸

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme 2022. As part of the IT Department, the role holder will work within the IT Service Delivery Team and will provide technical support and guidance to other members of the team to effectively and efficiently resolve issues, as well as handling small and medium... more ▸

Mitie was founded in 1987, Mitie is the UKs leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, theres no limit to what you can achieve if you... more ▸

Technical Support Analyst EPOS/Payment Solutions Software Vendor Package: £18,000 - £20,500 + benefits Office: Abingdon, Oxfordshire - Hybrid We are working with a leading software management solutions provider, with over 4 decades of experience delivering award winning IT software. Thousands of users benefit from their wealth of knowledge and expertise. This company's portfolio includes self-service and web solutions that increase control... more ▸

Platform Support Engineer Level I Based at our Support Office, Milton Keynes, with opportunities to work remotely from home. Excellent Salary and benefits package This role is part of the DPG IT Infrastructure Services Team, responsible for the support and ongoing development of DPG's end user IT equipment and digital workplace across all sites. The role holder will use... more ▸

Service Delivery Manager (SDM)- South Central Homebased Monday to Friday Full Time, Permanent 37.5hrs per week £33,000 Homebased The Service Delivery Manager (SDM) is responsible for the performance & achievement of SLAs within a specific area, providing leadership to a team of Health Practitioners (HPs) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible... more ▸

Platform Services Manager/ Infrastructure Manager Based at our Support Office, Milton Keynes, with opportunities to work remotely from home. Excellent Salary and benefits package This role is part of the DPG IT Infrastructure Team, responsible for the on-going development and management of the Platform Services Team who are responsible for the delivery of key projects in the business. Supporting... more ▸

Network Monitoring Engineer – Doncaster We are on the lookout for a hungry and motivated individual to become a Network Monitoring Engineer for a company that provides Secure Communications for the Military, Royal Navy & Police. This is the chance to work for a company that combines cutting edge technologies with meaningful and exciting work which genuinely help save lives. It is an opportunity for... more ▸

ITAM Technical Team Lead Hybrid Working - Surrey, Birmingham, Manchester, Leeds, Southampton Up to £60,000 per Year ?? One of the UK's leading IT Managed Service Providers ‍ Manage a team of 4 expert Managed Service Engineers Support, Manage and Evangelise ITAM Services ? Perfect opportunity for a Service Desk Team Lead, Managed Services Lead or ITAM Technical Specialist. This is a unique opportunity to join a £1bn + turnover... more ▸

Are you looking for a new exciting opportunity working as a 3rd Line Support Engineer for a Managed Service Provider to be based near Witney, Oxfordshire? Main Duties of the Role To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email and remote support. To manage all incidents within agreed SLA timescales,... more ▸

Technical Support Team Leader Monday to Friday - 37.5 Hour week (7.5 hour days between 7am to 6pm) Location - Reading (Hybrid) For over 30 years Ultima has offered end to end solutions for customers across the globe including Fulfilment, Managed & Professional Services as well as innovation via our Ultima Labs division. Our managed service division is in a period of extensive growth; we utilise cutting... more ▸

Join our community. As a Business and Service Delivery Senior Manager, you will play a senior leadership role within the Chief Resilience & Control Office, supporting the Head of Business and Service Management. Leading a team to develop and deliver the Strategic Service Management capability across CRCO and driving the partnership alongside HR to deliver key Resourcing, Culture and Talent... more ▸

Reports To: Head of Asset Intelligence Services Location: Marlow, Birmingham, Manchester Bristol, Leeds, Glasgow Salary: Competitive plus benefits About the Team The Asset Intelligence Technical teams' responsibility is to ensure that asset management tooling is successfully deployed, managed and supported technically throughout the duration of the service or project. In addition, the team also provide consultancy-based services to implement or upgrade... more ▸

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies. We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and... more ▸