1 to 25 of 29 SLA Jobs in the Thames Valley

Knowledge of Hyper-V, VMware or other virtualisation platforms * Exposure to cyber security technologies including SIEM and MDR solutions * Experience working within ITIL or SLA-driven service environments * Knowledge of backup and disaster recovery solutions The Package Competitive salary (DOE) * Funded professional certifications and ongoing technical development * Exposure ...

ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities ...

Service Desk or L1 Support environment. Strong troubleshooting and fault-finding skills. Excellent customer service and communication abilities. Experience working with ticketing systems and SLA-driven environments. Knowledge of Windows operating systems and Microsoft technologies. Ability to prioritise and manage multiple incidents effectively. Desirable Experience supporting Microsoft 365 technologies. ITIL ...

line support engineer will need to be able to get an enhanced DBS clearance. Responsibilities/Requirements Manage tickets in line with SLA's, keeping customers well informed throughout Taking ownership of escalated tickets through to resolution Supporting and mentoring the 1st and 2nd line team to confidently handle more ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent customer service and SLA performance. Act as the technical escalation point for complex desktop and infrastructure issues. Deliver and support a range of IT projects and technology implementations. Maintain ...

improve team performance, investigation consistency, and customer outcomes. What you will do Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery. Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ensuring appropriate ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively in complex and fast-paced environments Excellent communication and stakeholder engagement skills Desirable GitHub ...

configuration, workflows, role‐based security, and financial reporting tools (OTBI, Smart View, FRS, BI Publisher). Familiarity with chart of accounts design, subledger accounting (SLA), and intercompany processes. Excellent communication and stakeholder engagement skills, with the ability to bridge Finance and technical teams effectively. Oracle ERP Cloud certifications (e.g., Oracle ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second ...

support staff. 2nd/3rd line support. You will be required to prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

support staff. 2nd/3rd line support. You will be required to prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

operating model Act as the primary point of contact between Kyowa Kirin and Orchard for all Kyowa Kirin IT services, accountable for SLA compliance, service management and escalation management Develop and deliver a long-term IT strategy and roadmap for Orchard Therapeutics in alignment with Kyowa Kirin group direction, business ...

ensure operational resilience during incidents, effective service recovery and continuous improvement of the customer experience. Success will be measured not only by SLA achievement, but by customer satisfaction, loyalty and long‐term value. Commercial Operations & Revenue Performance Ensure Wireless Logic can scale commercially without compromising operational control. You’ll oversee ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

first line technical support, troubleshooting, and remote monitoring services to customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage ...

lead a team of skilled engineers, oversee critical infrastructure, and ensure all maintenance activities are delivered safely, efficiently and in line with strict SLA and compliance requirements. If you're an experienced leader with a strong background in critical environments and high-voltage operations, this is an excellent opportunity ...

billings status CRM: manage an accurate personal sales pipeline within the company CRM system Forecasting: provide weekly, monthly and quarterly forecasts to the business SLA: work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns Communications: actively discuss ...

internal systems estate (servers, networks, cloud, etc.) Build/maintain disaster recovery plans Manage relationships with technology vendors, MSP's and partners; track SLA's and renewal decisions Manage the internal helpdesk function, ensuring satisfied service experience Own procurement, deployment, and lifecycle management of technical equipment Support cross-functional implementation ...

internal systems estate (servers, networks, cloud, etc.) Build/maintain disaster recovery plans Manage relationships with technology vendors, MSP's and partners; track SLA's and renewal decisions Manage the internal helpdesk function, ensuring satisfied service experience Own procurement, deployment, and lifecycle management of technical equipment Support cross-functional implementation ...

Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Enginee... WKCL1_UKTJ ...

Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards xlzlddp Support and mentor Trainee AV Enginee Read all the information about this opportunity carefully, then use the application button below ...