1 to 25 of 45 SLA Jobs in the Thames Valley

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing incident trends and implementing fixes. 🌳£40-45k 🌳Hybrid - 2 days a week on-site in Reading 🌳Great benefits package Responsibilities: Address More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing incident trends and implementing fixes. Responsibilities: Address escalated technical issues from the 1st line support, providing prompt and effective solutions. Work alongside More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

ensure that all administrative and financial processes comply with this. 2. Technical Expertise * Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA * Resolve tickets at all levels (first through to third line) * Set up and maintain complex physical and virtual Windows server environments * Configure and troubleshoot basic More ❯

plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and contractual SLA delivery, tracking operational performance and issues. Ensure that there is an effective and up-to-date Disaster Recovery Plan for ICT services, ensuring robust backup More ❯

plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and contractual SLA delivery, tracking operational performance and issues. Ensure that there is an effective and up-to-date Disaster Recovery Plan for ICT services, ensuring robust backup More ❯

on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA's and KPI's Please hit the button to Apply and/or email Click here to contact this recruiter or call on [Telephone number More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

questions for our customers/retailers. Recording details of conversations held, inquiries, complaints and actions are taken within our internal system. Working towards set SLA’s. Making informed decisions based on the unique circumstances and information given. Contacting customers to confirm the terms of their loan. Providing suitable decisions based More ❯

support, and CRM team members Review and prioritise new request, issues, tasks assigned Deliver high quality and timely support to users to ensure service level agreement are met Support IFT business planning process including cycle planning, segmentation, targeting and territory alignment Prepare of load-files such as cycle plans, territory More ❯

of mechanical, electrical, and controls systems for colocation data centers. Vendor management of colocation data center services providers to meet or exceed contracted performance SLA's. Safety, security, and availability incident response, incident management, and incident resolution. Continuous improvement of operational processes, procedures, methods, and tools. BASIC QUALIFICATIONS - Bachelor's More ❯

SME for WIFI infrastructure at operational level. Responsibilities Act as SME for enterprise WIFI infrastructure (MIST/Meraki) Monitor and ensure network uptime and SLA compliance for Equinix's global enterprise network Maintain, monitor and support enterprise network operations related to WIFI platforms Act as the second line of support More ❯

Keynes EIMEA HQ. What You'll Be Doing Leads assigned ERP systems adoption and optimization post implementation of assigned systems functions to achieve defined SLA and KPIs. Functional execution and leadership of: Optimization of system configuration in partnership with implementation and development teams Establishment and optimization of business processes, programs More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding More ❯

operate/influence at senior board level Confident with customers and able to manage their expectations commercially Organised, detailed and able to translate contract SLA's and customer requirements into working documentation Flexibility - happy to turn hand to any tasks/do what's needed Big picture thinking - ability to More ❯

headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for More ❯

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Youll be able to manage risk and ensuring all quality and health & safety requirements are met, work closely with the internal More ❯

Closing Date - 9th May 2025 The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise and More ❯

board and company owners , and collaborate closely with HR to shape the future of IT support across the business. 🔧 Responsibilities Drive performance, KPIs , and SLA compliance through effective leadership and accountability Manage, mentor, and develop a high-performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

the OneERP Programme - developing a single ERP for Virgin Media O2. Further duties include managing services from outsourced partners to achieve business requirements, Contracts SLA and KPI management, Capacity management and disaster recovery planning, delivering day-to-day support of Oracle ERP services across the various instances and modules, and More ❯