1 to 25 of 47 SLA Jobs in the Thames Valley

improve security and address business needs Work with vendors to put in place acceptable service and response agreements consistent with product and service SLA and response time during security incidents Build and maintain TAM relationships with key security providers Participate in security and legal forums and organizations to learn ...

India, and South Africa locations. What you'll do Manage customer's security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause ...

India, and South Africa locations. What you'll do Manage customer's security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause ...

Azure Administrator) and AZ-700 (Network Engineer) Experience with backup solutions and email migration tools Key Responsibilities: Resolve escalated technical issues within SLA Support Microsoft 365 and Azure migration projects Provide remote and occasional on-site support Maintain clear communication with clients and escalate when necessary Assist with provisioning ...

date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge ...

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

Accountable for analysing data associated to service delivery from within ITSS and ensuring this is in line with agreed requirements associated to OLA/SLA's In collaboration with TPM, monitor external IT supplier performance against contractual KPI's Comfortable assessing the status quo, contributing ideas based on data analysis ...

processes must be documented to a high standard Providing customer facing reports for all customers on how the company systems have performed to SLA Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: CISCO hands on experience or training. (firewalls, switches & routers) Windows ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

advertising technology solutions to internal client team based on a comprehensive understanding of the client's requirements, marketing objectives and technical capabilities. Ensure that SLA timescales are worked towards at all times, liaising closely with Account Managers, Sales Planners and Project Managers to ensure that agencies and clients are aware ...

reporting. Reporting & Dashboarding Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity Consolidate disparate datasets ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor's degree or equivalent experience. 5+ years delivering technology initiatives in multi ...

time judgement calls much closer to how a human would. Define and track success metrics (e.g. manual touches removed, time-to-complete, error rates, SLA adherence) and continuously improve based on what you learn. Build The Platform & Guardrails So Others Can Build Own the vision and roadmap for the internal ...

improvement workshops. Lead and assurance of onboarding new devices and services. Represent EUC operations in governance forums. Service Delivery Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. Responsible for MDM tooling and endpoint refresh programmes. Administer Windows Operating System, Office 365, and third-party applications. … users. Collaborate with Problem Management Lead to remediate recurring issues. Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk Implement endpoint security controls and compliance policies. Collaborate with InfoSec on vulnerability remediation and access governance. Support change governance and compliance ...

team's primary function is to ensure all production databases and applications are available, secure, and performing satisfactorily, in compliance with defined Service Level Agreement (SLAs). You will provide technical support in ensuring the ongoing maintenance of, and develop service improvements to, our core applications. With a level ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

known fixes where appropriate Collaborate with internal and third-party support teams to resolve issues Follow documented security and operational procedures Contribute to meeting SLA and KPI targets Create and maintain clear operational documentation Identify service risks, issues, and opportunities to improve processes Support knowledge sharing across the team What ...

engineering, and sales operations Day in the Life of BDR at Cloudflare Own and meet target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue Develop new business opportunities from inbound and marketing-generated leads Discover pain points and use case, map them ...

completed safely, efficiently, and with exceptional customer service. Key Responsibilities: Carry out PPMs on building services systems in line with agreed schedules and SLA requirements. Undertake reactive maintenance and repairs with minimal supervision. Ensure all works are completed safely in accordance with risk assessments, method statements, and company ...

contact for any customer escalation and act upon working internally with other teams to provide solution and eliminate repetition of problems. Ensure all SLA in Delivery are met – speed, quality, credit & rebill. Know your Customer behavior by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer. ...

Catalyst routers, Cisco ASA and Cisco FTD firewalls Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with Cisco Nexus 3000/9000 series, Cisco ASA & FTD firewalls, multi-context mode firewalling Desirable: F5 GTM/LTM/ ...

build relationships and deal comfortably with people over the phone. Your Day-to-Day Responsibilities Will Include: Providing accurate responses to customer requests within SLA Qualifying customer requests and ensuring all information is provided. Becoming the trusted advisor to partners whilst working closely with vendors and internal sales & product teams. ...

ongoing supplier performance monitoring activities executed by the offshore team. Coordinate with Business Owners and Procurement to collect and review performance data (e.g., SLA adherence, operational metrics) and integrate significant performance failures or deficiencies into the overall third-party risk profile. Ensure any critical performance issues are appropriately flagged ...