1 to 25 of 39 SLA Jobs in the Thames Valley

work independently in a remote environment Team collaboration and stakeholder management Problem-solving mindset Commitment to continuous improvement How Success Is Measured Achievement of SLA and service targets First-time fix rate Incident resolution times Customer satisfaction scores Printer and print service availability Accuracy of documentation and ticket updates Working ...

trusted point of contact for service performance, prioritisation, and issue resolution. Manage third‐party services partners, including service reviews, escalations, contract/SLA adherence, and improvement plans. Own and maintain an effective escalation path and communications approach for major incidents and service‐impacting events. Support budgeting, forecasting, and cost management ...

Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office ...

working skills Experience of supporting and administering the latest Microsoft technologies The Role Manage tickets 1st and 2nd line service tickets in line with SLA's, keeping customers well informed throughout Monitor and maintain client infrastructure and systems, responding proactively to alerts. Produce and implement change requests for internal ...

maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activitiesGaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performanceIdentifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans ...

Service Level Agreements (SLAs), and the swift resolution of operational issues to maintain seamless IT services. Key Operational Responsibilities Performance and Service Delivery Management. SLA & KPI Tracking: Establish, monitor, and report daily and weekly on vendor performance against contractual SLAs and Key Performance Indicators (KPIs) (e.g., uptime, response time, resolution ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

documentation to ensure smooth delivery.Drive operational excellence through governance and documentation maintaining runbooks, support guides, monitoring dashboards, service catalogues and reporting on platform health, SLA performance, deployment activity and support trends.Collaborate with Data Engineering, Platform, Cloud, Security, BAU and SIAM teams supporting access management, environment support, platform issue resolution, service ...

ensure smooth delivery. Drive operational excellence through governance and documentation maintaining runbooks, support guides, monitoring dashboards, service catalogues and reporting on platform health, SLA performance, deployment activity and support trends. Collaborate with Data Engineering, Platform, Cloud, Security, BAU and SIAM teams supporting access management, environment support, platform issue resolution, service ...

Survey, 2024'' The post holder will support the Systems Manager as well as other stakeholders for all aspects of the Trust Income System, Service Level Agreement Monitoring (SLAM). The post holder will need to demonstrate analytical skills, possess strong Structured Query Language (SQL) knowledge and be able to identify ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...

running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction.ServiceResponding to incidents and requests against agreed SLA’s on EUC services and all tasks associated with running and maintaining the service.Monitor Service Now Dashboards and maintain call queues at acceptable level adhering ...

policy compliance.Define and enforce quality standards, service‐transition rigour, and security compliance to enhance operational performance across metrics such as availability, workload utilisation, and SLA adherence.Serve as a senior technical leader, setting technical direction, resolving escalations, and clearly communicating complex technical matters to senior stakeholders.Manage key stakeholder expectations while ensuring ...

Apply best practices for data design, ensuring scalable, high‐quality and consistent architecture and modelling.Provide timely and accurate root‐cause analysis and resolution within SLA timeframes.Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives.Collaborate with Reporting Engineers to define ...

Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota ...

event of an emergency, which may require temporary Shift working.* Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).* Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. Monitoring ...

attitude Identify solutions and preventative measures to improve the customer’s experience Ensure all cases are progressed in line with Klipboard SLA’s. Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities. Be curious to change, evolve and develop in ways that ...

Track engineer attendance, updates, reports, and outstanding actions. Ensure all records are maintained accurately and in real time. Identify jobs at risk of missing SLA targets and escalate appropriately. Coordinate with engineers, subcontractors, and suppliers to maintain service delivery. Administration & Reporting Produce clear and concise client-facing updates from technical ...

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...

delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.Key Responsibilities• Lead and manage nationwide installation and service operations.• Ensure effective planning ...

transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable challenging existing processes, presenting ...

senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly ...

first line technical support, troubleshooting, and remote monitoring services to customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage ...