Principal Customer Success Manager
- Location
- Greater London, England, United Kingdom
events. Foster customer communities. Qualifications Bachelor degree required; MBA/Masters preferred. 12-15 years in Customer Success, Strategic Account Management, Enterprise Software, SaaS or Consulting. Experience managing large enterprise/global accounts. Experience driving retention, NRR, expansion revenue and executive engagement. Skills Strategic Account Management Executive Stakeholder Management Customer … Journey Management Renewal & Expansion Strategy EBRs/QBRs SaaS, AI & Automation Digital Transformation Cross-functional Leadership Success Measures Achievement of Renewal and NRR targets Growth in platform adoption Increase in expansion revenue Executive stakeholder satisfaction Reduction in churn Growth in customer advocacy Automation Anywhere is the leader in Agentic Process ...