Lead Solution Architect - CRM Domain & Agentic AI
- Location
- Greater London, England, United Kingdom
Experience domain, including CRM platforms, customer engagement systems, and related web applications. Lead the evolution of our CRM ecosystem, helping shape the transition from Salesforce to Microsoft Dynamics where appropriate while preserving business value and continuity. Design end-to-end solution architectures covering business, application, data, and technology layers. Establish … Domain Architect, Solution Architect, Enterprise Architect, or Senior Technical Lead , focused on CRM and customer-facing platforms. Strong hands‐on experience with both Salesforce and Microsoft Dynamics 365 . Experience with Agentic AI within the CRM landscape , including understanding how agent‐based capabilities can support customer engagement and business processes. ...