Service Analyst Jobs in the North West

Service Analyst
England > North West

The median Service Analyst salary in the North West is £28,074 per year, according to job vacancies posted during the 6 months leading to 14 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 254 188 212
Rank change year-on-year -66 +24 +8
Permanent jobs requiring a Service Analyst 35 109 87
As % of all permanent jobs advertised in the North West 0.44% 1.11% 1.11%
As % of the Job Titles category 0.48% 1.17% 1.24%
Number of salaries quoted 18 96 72
10th Percentile £23,775 £21,250 £21,550
25th Percentile £25,938 £22,750 £22,750
Median annual salary (50th Percentile) £28,074 £24,375 £25,500
Median % change year-on-year +15.18% -4.41% +6.25%
75th Percentile £34,364 £29,281 £29,813
90th Percentile £36,348 £42,125 £40,000
England median annual salary £31,000 £27,500 £29,224
% change year-on-year +12.73% -5.90% +6.27%

All Permanent IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 7,314 9,309 7,031
% of permanent jobs with a recognized job title 91.61% 94.56% 89.42%
Number of salaries quoted 4,013 7,154 4,104
10th Percentile £26,955 £27,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +4.76%
75th Percentile £61,250 £65,000 £70,000
90th Percentile £77,500 £79,345 £81,250
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

Salary distribution for jobs citing Service Analyst in the North West over the 6 months to 14 May 2025.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +48 18 £28,000 -18.55% 8
Merseyside +18 7 £39,500 +64.58% 1
Lancashire -73 6 £30,932 +10.47% 3
Cheshire -33 4 £26,500 +12.77% 1
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 14 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 24 (68.57%) Customer Service
2 19 (54.29%) Microsoft
3 17 (48.57%) Windows
4 15 (42.86%) Finance
5 13 (37.14%) ITIL
6 12 (34.29%) Microsoft Office
6 12 (34.29%) Active Directory
6 12 (34.29%) Microsoft 365
7 11 (31.43%) Social Skills
7 11 (31.43%) Windows 10
8 9 (25.71%) Problem-Solving
9 8 (22.86%) Coaching
9 8 (22.86%) Service Management
10 7 (20.00%) ITSM
10 7 (20.00%) SharePoint
10 7 (20.00%) Agile
11 6 (17.14%) Banking
11 6 (17.14%) MOS
11 6 (17.14%) Incident Management
11 6 (17.14%) ServiceNow
11 6 (17.14%) Azure
11 6 (17.14%) SCCM
12 5 (14.29%) Cloud Computing
12 5 (14.29%) Management Information System
12 5 (14.29%) Workflow
12 5 (14.29%) Sophos
12 5 (14.29%) Analytical Skills
12 5 (14.29%) Mentoring
12 5 (14.29%) Mimecast
12 5 (14.29%) Creative Thinking

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (20.00%) SharePoint
Applications
1 12 (34.29%) Microsoft Office
2 3 (8.57%) Microsoft Excel
Cloud Services
1 12 (34.29%) Microsoft 365
2 6 (17.14%) Azure
3 5 (14.29%) Cloud Computing
3 5 (14.29%) Mimecast
4 1 (2.86%) Entra ID
4 1 (2.86%) OneDrive
Communications & Networking
1 2 (5.71%) LAN
1 2 (5.71%) WAN
2 1 (2.86%) DHCP
2 1 (2.86%) DNS
2 1 (2.86%) Firewall
2 1 (2.86%) VPN
General
1 15 (42.86%) Finance
2 11 (31.43%) Social Skills
3 6 (17.14%) Banking
4 5 (14.29%) Analytical Skills
4 5 (14.29%) Organisational Skills
5 2 (5.71%) Law
5 2 (5.71%) Legal
6 1 (2.86%) Inclusion and Diversity
6 1 (2.86%) Public Sector
Miscellaneous
1 5 (14.29%) Management Information System
2 2 (5.71%) Data Protection Act
3 1 (2.86%) Driving Licence
3 1 (2.86%) Video Conferencing
Operating Systems
1 17 (48.57%) Windows
2 11 (31.43%) Windows 10
3 2 (5.71%) Android
3 2 (5.71%) Apple iOS
4 1 (2.86%) Linux
4 1 (2.86%) Mac OS
4 1 (2.86%) Windows Server
Processes & Methodologies
1 24 (68.57%) Customer Service
2 13 (37.14%) ITIL
3 9 (25.71%) Problem-Solving
4 8 (22.86%) Coaching
4 8 (22.86%) Service Management
5 7 (20.00%) Agile
5 7 (20.00%) ITSM
6 6 (17.14%) Incident Management
7 5 (14.29%) Creative Thinking
7 5 (14.29%) Mentoring
7 5 (14.29%) Workflow
8 4 (11.43%) Anti-Money Laundering
8 4 (11.43%) Customer Experience
8 4 (11.43%) Performance Metrics
8 4 (11.43%) Service Delivery
9 2 (5.71%) Acceptance Criteria
9 2 (5.71%) Data Protection
9 2 (5.71%) Impact Assessments
9 2 (5.71%) Service Design
10 1 (2.86%) Customer-Centric Approach
Programming Languages
1 1 (2.86%) PowerShell
Qualifications
1 6 (17.14%) MOS
2 1 (2.86%) Degree
2 1 (2.86%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (11.43%) SLA
2 3 (8.57%) QA
System Software
1 12 (34.29%) Active Directory
2 1 (2.86%) VMware Infrastructure
Systems Management
1 6 (17.14%) SCCM
2 2 (5.71%) Microsoft Intune
Vendors
1 19 (54.29%) Microsoft
2 6 (17.14%) ServiceNow
3 5 (14.29%) Sophos
4 2 (5.71%) Salesforce
5 1 (2.86%) Apple
5 1 (2.86%) VMware