9 of 9 Service Analyst Jobs in the North West

Service Analyst - Mobile Migration Location: Chester/Hybrid Contract Length: 12 Months initially Daily Rate: From £350.00 (via Umbrella Company) Working Pattern: Monday to Friday, 3 days in the office, standard office hours Are you ready to embark on an exciting journey with one of the world's leading financial institutions? Our client is seeking a dynamic and … detail-oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role in supporting the migration … management. Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on delivering … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve complex … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and hardware More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on delivering … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve complex … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and hardware More ❯

Service Desk Analyst Duration - 3 Months initially Location - Manchester Daily Rate - £140-£145 a day IR35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions … decisions and behaviours. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group to achieve More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington Birchwood Package: Competitive pay, plus bonus and additional company benefits Shift Pattern: 37.5 hours per week with shifts rota'd between 7am-7pm About Ricoh: Ricoh is a global technology business. As … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional … escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and Service Request Management processes More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT First Line Service Desk Analyst, with front line experience of end user support to join our ICT team. Reporting to the ICT Service Desk Team Leader, you will be responsible for logging, resolving and escalating a range of ICT incidents and service requests as well as systems and event monitoring tasks and end-user device management. You will deal with enquiries raised … over the telephone, self-service or face to face ensuring all incidents and service requests are captured and progressed and resolved to the highest quality. You will have: •A passion for customer service with fantastic communication skills. •A friendly and enthusiastic manner and a commitment to quality service. •Experience of working in an ITIL aligned support environment. More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT Service Desk Second Line Analyst … have the opportunity to work with a wide array of stakeholders, and be tasked with a mix of business-as-usual and project-based duties. Reporting to the ICT Service Desk Team Leader, you will be responsible for managing complex issues and service requests following triage activities carried out by first line service desk staff, end-user … device management as well as systems and event monitoring tasks. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all incidents and service requestes are captured and progressed and resolved to the highest quality. You will have: • A passion for customer service with fantastic communication skills. • A friendly and enthusiastic More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure timely … contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and More ❯

Insight Investment is looking for an Application Infrastructure Services Analyst to join the team in Manchester. The Application Infrastructure Services Analyst will support core application infrastructure and batch operations. You will become a point of contact with regards to all scheduled processing (both in production and test environments) including intra-day and overnight batches, messaging to third parties More ❯