26 to 50 of 76 Service Delivery Jobs in Manchester

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

Hamilton Barnes Associates Limited is seeking a Service Delivery Specialist to manage a portfolio of 15-20 CCaaS accounts, focusing on the NICE-CX1 platform. This client-facing role emphasizes building strong stakeholder relationships and proactive service delivery. The role involves coordinating with technical and operational teams ...

Computacenter is seeking a Delivery Lead to head delivery for a major account, coordinating run and change services and leading a team across internal and partner resources. You will ensure governance, service levels and financial targets are met while driving value for the customer and organisation. … will work in a client-facing environment, with responsibilities spanning relationship management, contract governance, and cross-functional collaboration within the Delivery Leadership team. #J-18808-Ljbffr ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Lead Service Manager Manager role, which … Agile-delivery-first position operating under a LSM title. The role holder is responsible for delivering strategic outcomes utilising the DevSecOps capability within Infrastructure & Platforms. With a strong commercial and financial acumen, the Lead Service Manager also is responsible managing the full cycle of all new deliveries ...

partnering with a leading professional services organisation to recruit an IT Analyst for their Manchester based IT Service team. This is an excellent opportunity for someone with experience in hands-on IT support who enjoys providing exceptional customer service and wants to broaden their technical skills across … contact for employees across the business, delivering high quality technical support both remotely and face-to-face. Working as part of a collaborative IT Service team, you'll troubleshoot and resolve technical issues while ensuring excellent service delivery and user satisfaction. Key responsibilities include: Providing ...

judgement to know when to configure, when to customise, and when to challenge the requirement. Because the platform delivers a live managed service to external customers, the post holder works directly with customers and service stakeholders on requirements, technical escalations and service impact, and is accountable … solutions that hold up under contractual service commitments. As the technical lead within the development team, the post holder sets the technical standard, owns code review and architectural direction, and mentors and develops the wider team. Key Responsibilities Technical Leadership: Act as the technical authority for the platform ...

team within the Digital Services department of The Christie. Our Tech Bar team is well established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 2nd Line Technical Support, resolving complex IT incidents and requests remotely and on-site when required. … role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents and service requests. The post holder will work as a part ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...

across a major public sector digital transformation programme. This is an exceptional opportunity for a senior digital leader to shape the future of digital service delivery, accessibility, and inclusive design at scale, driving innovation and improving end-to-end user experiences across complex service environments. The Role … Deputy Director, you will lead the development of digital standards, accessibility initiatives, and service transformation programmes that improve public-facing digital services. You will work across organisational boundaries to define strategic direction, champion inclusive and accessible design practices, and identify opportunities to modernise and transform services through innovative approaches ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

delivering excellent customer service. Key Responsibilities Application Support Provide 1st and 2nd line support/maintenance for all supported applications Systems Maintenance and Service Development Provide support to the Senior Information Analyst role in the development and delivery of new functionality and upgrades to existing solutions. Work … constantly develop and improve the effectiveness and quality of service provided to other business areas and continually build on operational relationships and operational understand. Face to Face Support Deliver face to face and remote technical support to colleagues Telephone Support Dealing with Service Desk telephone calls from colleagues ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical and reporting ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

customer journeys across the customer lifecycle. As a Product Manager, you will own a specific customer journey spanning Sales, Quote, Order, Fulfilment, Service Change and Billing activities. You will be responsible for defining the vision, strategy and roadmap for your journey, ensuring customer, colleague and business outcomes are delivered … through effective collaboration across Product, Engineering, Architecture, Service and Commercial teams. Rather than owning an individual product, you will take accountability for the overall journey experience, bringing together capabilities, processes and stakeholders to deliver seamless end-to-end outcomes. You will play a key role in identifying pain points ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you’ll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You’ll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

equipment. We are seeking a dedicated and skilled engineer to join our team. You will be a key contributor to the safe and effective delivery of our services, taking responsibility for both planned and corrective maintenance across a diverse portfolio of advanced medical imaging and radiotherapy equipment. Helping … standards. Cross departmental support -- Providing secondary engineering support to the Radiotherapy department, assisting with maintenance activities on high precision treatment equipment. Collaborative service delivery -- Working closely with clinical, technical & managerial teams to ensure equipment availability, communicate technical findings clearly, & contribute to a responsive, patient centred service. Continuous improvement ...

senior consulting role for someone who can do more than conduct research. You'll be expected to lead research across complex problem spaces, influence service design decisions, work closely with multidisciplinary Agile teams and act as a trusted advisor to clients and stakeholders. You'll bring strong expertise … methodologies . Plan and conduct research to understand user needs, behaviours, motivations and pain points. Translate research findings into clear, actionable recommendations that influence service and product design. Work as part of multidisciplinary Agile teams alongside service designers, interaction designers, developers, product owners and other specialists . Lead ...

Team Leader to lead a team delivering critical onsite technology services across multiple customer locations. You'll play a key role in ensuring exceptional service delivery, leading technical support operations across networking, AV and workplace technologies while acting as a trusted partner to customers, stakeholders and service … coach and develop a team of onsite Technical Support Engineers across multiple customer locations. Act as the primary escalation point for operational, technical and service-related issues. Ensure services are delivered in line with agreed SLAs and customer expectations. Coordinate resource planning and site coverage to maintain high service ...

Krones UK in Bolton seeks a Customer Service Manager to lead a defined customer portfolio, drive service delivery, and promote Krones products and services. The role requires proactive on-site customer engagement and strong leadership to ensure excellent technical support. The ideal candidate will manage a team … service engineers, resolve complex issues, and analyse feedback to improve customer satisfaction while coordinating with internal departments. #J-18808-Ljbffr ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport netwo click apply for full job details ...

requisitioners and other business users. Monitor recurring system and process issues, identifying trends and underlying root causes. Implement sustainable solutions to improve system performance, service delivery and user satisfaction. Work closely with stakeholders across Digital, IT, Finance and Procurement , including the AMAS support partner. Build and maintain strong … within a highly complex and evolving environment. If you have strong procurement systems experience, enjoy solving problems and are passionate about delivering an excellent service to users and stakeholders, we would be keen to hear from you. ...

Work with pre-sales and technical teams to turn solution designs into accurate bills of materials, priced quotes and orders. Liaise with provisioning and service delivery to make sure orders are complete, and track them through to delivery. Keep customers updated on order progress and delivery dates … respond to queries promptly and professionally. Maintain accurate records in the CRM and support renewals and service contract administration. Requirements Essential 13 years experience in a sales support, sales administration, order processing or customer service role, ideally within technology, telecoms, reseller or distribution. Strong organisational skills and excellent ...

Wavenet in Manchester is seeking a Senior Service Desk Analyst to join our IT support team, driving performance, mentoring colleagues, and delivering exceptional service to our customers. You will lead and coach analysts, manage complex tickets, handle escalations, and ensure incidents and requests are resolved in line with … SLAs. The role collaborates with internal teams and external suppliers to improve service delivery and the overall customer experience. #J-18808-Ljbffr ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport netw click apply for full job details ...