51 to 75 of 76 Service Delivery Jobs in Manchester

Engineering and procurement audiences, including a sceptical or hostile one. Technical literacy — fluency and versatility, not depth Advanced user in Claude, Copilot, etc. Software delivery experience in any role, preferably a Developer, Lead, Architect or a Delivery Lead. Understands SDD and agentic development. Confident and accurate with … person in an internal conversation and the most commercially fluent one. Nice to have Experience positioning fixed-price, pod-based, outcome-based or managed-service delivery models — including handling the “if it’s AI-powered, why does it still take months?” objection. Discovery or requirements workshop facilitation ...

growth and organisational change, the organisation is now focused on modernising how it operates. Significant investment has already been made in core systems and service delivery, and the next phase is to strengthen technology capability and embed sustainable, organisation wide transformation. The focus is on building on that … create a clear and sustainable path forward. Profile We are looking for a proven Director of Technology who can balance strategic thinking with delivery focus. You will bring: Experience leading enterprise IT and business transformation within a complex organisation Senior leadership experience at IT Director, DDaT Director or equivalent ...

Experience with digital assistants or AI‐driven employee experience platforms is a plus. Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration. Experience leading or mentoring small technical teams, including integration engineers and developers. Preferred Hands‐on experience with Eightfold AI or comparable … talent intelligence platforms. Experience with LMS platform architecture (e.g., Absorb, Cornerstone, or similar). Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines. Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC). Familiarity with Power BI, Oracle Analytics Cloud ...

Experience with digital assistants or AI-driven employee experience platforms is a plus.* Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration.* Experience leading or mentoring small technical teams, including integration engineers and developers.**Preferred*** Hands-on experience with Eightfold AI or comparable … talent intelligence platforms.* Experience with LMS platform architecture (e.g., Absorb, Cornerstone, or similar).* Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines.* Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC).* Familiarity with Power BI, Oracle Analytics Cloud ...

Experience with digital assistants or AI‐driven employee experience platforms is a plus. Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration. Experience leading or mentoring small technical teams, including integration engineers and developers. Must be available to work within U.S. time zones … with Eightfold AI or comparable talent intelligence platforms. Experience with LMS platform architecture (e.g., Absorb, Cornerstone, or similar). Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines. Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC). Familiarity with ...

National Highways is recruiting for a Lead Service Manager with a focus on the DevSecOps capability within Infrastructure & Platforms. This hybrid role requires two days per week in the office across the UK and offers leadership of a Senior Service Delivery Manager/Product Owner. You will ...

other MDMs Proactive Monitoring: Monitor local IT systems and network infrastructure to identify, elevate, and resolve potential faults before they impact warehouse productivity. Service Delivery: Act as an IT champion on the warehouse floor, coaching operational staff on best practices and guiding them on how to accurately … Troubleshooting: Experience with, or a strong desire to learn, warehouse specific operational technology (e.g., thermal printers, ruggedized Android scanners, Mobile Device Management platforms). Service Orientation: Experience working with ticketing systems and managing support queues effectively. Personal Attributes: A calm, methodical approach to problem solving under pressure. You must ...

role is to play a key part in shaping the organisation's business applications by defining engineering standards, influencing platform strategy, and leading the delivery of secure, scalable, and high performing solutions. You will work closely with architects, product owners, and business stakeholders to ensure technology solutions deliver real … business value. Further day to day activities will include leading technical delivery; establishing engineering best practice; developing plugins, custom workflows, custom APIs and Power Platform solutions; designing and implementing integrations between Dynamics 365, Azure and enterprise applications; managing CI/CD pipelines and release management; ensuring security and governance ...

requirement to be part of an on call rota and out of hours working is available. What you’ll be doing Accountable for Operational Service Delivery including Proactive risk management – identify issues and take personal action to mitigate the risk Reactive incident management – take personal action … with a sense of urgency to minimise business impact with clear stakeholder communication throughout Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence; Manage deployment of prevention of reoccurrence mitigations across the estate. ...

helping ensure we can detect, prevent and respond to threats at pace while enabling the business to move safely and confidently. Key responsibilities Design, delivery and ongoing improvement of enterprise security solutions across endpoint, cloud, network, DevOps and security monitoring environments. Design and implement secure infrastructure controls aligned … patch management across systems and hardware, ensuring effective coordination and risk reduction. Support server hardening and secure configuration initiatives in collaboration with Infrastructure and Service Delivery teams. Provide security oversight across projects and change initiatives, ensuring security is embedded from design through to delivery. Support audits, regulatory reviews ...

technical and operational disciplines Sound technical judgement when resolving critical incidents and assessing system risks Solid understanding of vendor management principles and 3rd party service level agreements What you will be doing Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments … support a wide range of on-premise, SaaS and cloud-hosted business applications Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions Manage 3rd party vendors against SLAs to ensure reliable service ...

copper and fibre Previous supervisory/team leadership experience Good knowledge of data centre infrastructure and cabling standards Experience with ticketing, asset management and service delivery Strong communication and problem-solving skills Comfortable working 12-hour shifts in a 24/7 operational environment Previous experience working within ...

require it. What we expect Focus and ownership. This is a dedicated new business role you will not be diverted into account management or service delivery. Your responsibility is to convert the opportunities in front of you into signed, profitable business through a properly qualified sales process. Performance … senior decision-makers including CIOs, IT Directors, CTOs, CFOs, CEOs and other business stakeholders. Work closely with BDE, marketing, pre-sales, technical, commercial and service teams to qualify opportunities and develop compelling solutions. Lead opportunities from discovery and qualification through solution development, proposal, negotiation and close. Apply MEDDPICC ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant. Job Description Location … Time Working Pattern: 7.5-hour shift between 7am – 7pm Are you ready to take your IT career to the next level? As a Senior Service Desk Analyst , you’ll be integral to our IT support team, driving performance, mentoring colleagues, and delivering exceptional service to our customers. What ...

Title: Lead Product Manager - Conversational AI Job Function: Customer Service Location – Manchester or Glasgow (You will need to be in the office 3 days a week) Advertised Salary: Competitive, plus great benefits About the role This role sits within Customer Service, working across digital and advisor-assisted service … Conversational AI owns the product vision, strategy, roadmap and prioritisation for conversational AI and any other product capabilities within our Contact Centre as a Service (CCaaS) platform. The role drives measurable improvements in customer experience, successful self-service, first-contact resolution and cost-to-serve, while enabling colleagues ...

portfolio of strategic customers. You will partner with a peer TAM Manager to drive consistency across the global TAM function and ensure exceptional service delivery. You will balance people leadership with hands-on customer engagement, guiding TAMs to deliver measurable outcomes, retention, and high-quality technical support across cyber ...

lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

collections. You will work across teams to enhance discovery, access and engagement, applying metadata, UX and data insights, and exploring AI-enabled improvements to service delivery and user experience. #J-18808-Ljbffr ...

safe installation practices and responsive incident handling. The successful candidate will join a collaborative IT team and contribute to training, client interactions, and service delivery improvements. Hybrid working is available. #J-18808-Ljbffr ...

optimisation of mechanical infrastructure. With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites. See the attachments in the document section for the full job description and more detail ...

deliver engaging presentations and demonstrations, and act as a trusted technical advisor throughout the customer journey. You'll work closely with sales, engineering and service delivery teams to design solutions that genuinely address customer needs. This is an excellent opportunity for someone with a technical IT background ...

fintech payments platform. This hybrid Manchester-based role combines hands-on development with architectural leadership, guiding a small engineering team through secure, reliable service delivery. You will shape architecture, mentor engineers, and drive code quality while leveraging AI coding tools and ensuring compliance with card schemes and security requirements. ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. Build software solutions using Python and modern engineering practices. Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. Support live service operations, incident management, troubleshooting ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs, integrate with enterprise tools, manage users and permissions, and drive continual improvement across ...

enterprise applications at Altus Group. Responsibilities Oversee critical platforms such as Salesforce, Workday and other enterprise applications supporting commercial operations, finance, HR and service delivery. Partner with senior stakeholders in Sales, Marketing, Finance, HR and Technology to align applications with business priorities and measurable outcomes. Drive roadmap planning, prioritisation … multidisciplinary team of analysts, developers and specialists, shaping operating model and future structure. Introduce scalable processes, governance standards and operational discipline to optimise delivery and risk management. Identify and champion opportunities for technology modernisation and AI adoption across the ecosystem. Collaborate with enterprise architecture, infrastructure, security and delivery ...