1 to 25 of 32 Service Delivery Jobs in the City of London

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant … customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects ...

across the globe. This structure helps enable knowledge-sharing across categories and regions, streamlining efforts in seeking innovative suppliers that can provide exceptional client service to maximize SCS’s value for the EY organization and the world\'s supply chain. A key component of SCS is Global Procurement, whose … reporting. Successfully leading negotiations for global and regional deals meeting the timelines, scope, and requirements agreed with key stakeholders. Working with senior EYT and Service Line stakeholders to help develop a category strategy which supports the overall global technology strategy. Supporting the broader Technology Sourcing team in the delivery ...

Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk … Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits ...

Delivery Support Manager Company: Albany Beck Location: London (Hybrid) Engagement: Permanent About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. … experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is seeking a Delivery Support Manager to support the ongoing growth and success of our consultant base across key client accounts. This role is central to ensuring high ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

expertise, scale, and technology. Job Description : Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk … works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requireme nts. Why You Will Love It H ere!: Flexibility: Hybrid Work ...

party applications Lead the administration, configuration and maintenance of Oracle Payroll and associated HR/finance systems. Allocate workload and monitor team performance against service standards. Provide technical guidance, coaching and training to payroll staff. Establish a culture of continuous improvement and customer-focused service delivery. Support recruitment … stakeholder management skills. Previous experience leading and developing payroll teams. You will have; Lead the technical payroll function, ensuring the accurate, timely and compliant delivery of all payroll services. Act as the subject-matter expert for Oracle Payroll, providing system administration, configuration, troubleshooting and continuous improvement. Ensure compliance with ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … ever-increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience. What you need to do: Delivery track record in one or multiple Oracle EPM products such as Planning, Financial Consolidation and Close implementations (Oracle FCC), PCMCS, ARCS, EDMCS ...

manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider … application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self-service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate ...

covering multiple disciplines. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. … focus is working with KPMG’s Global Compliance & Transformation (‘GCT’) team to grow our managed service business, helping multinational groups manage and transform their global tax and accounting compliance and reporting requirement across multiple operating regions. Leveraging award-winning technology, we enable our clients to utilise KPMG’s compliance ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

Zscaler, Netskope, paloalto, Broadcom ProxySG etc Drives team adoption of enterprise‐authorized AI‐assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI‐assisted code review/refactoring, test strategy acceleration, incident/root‐cause analysis support), while establishing consistent validation … stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering patterns ...

Working with a leading Global Systems & Service Tech Integrator, we have an exciting opportunity for a Business Continuity Manager to join at a key phase of growth, helping lead and drive Business Continuity Strategy & Governance, and provide expertise in ISO 22301. Reporting to the Head of Assurance, the Business … Continuous Improvement & Awareness Promote awareness and training on business continuity across the organisation. Stakeholder Engagement and Training: Collaborate with external suppliers to ensure their service continuity plans align with Bell’s continuity requirements, particularly for critical services, fostering resilience across the supply chain. Experience: Minimum of five years’ experience ...

Practice Solutions team leads the Firms innovation initiatives, supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative … global team from day one. Practice Solutions is White & Case's specialist team focused on leveraging AI, legal technology, and data to enhance legal service delivery, led by Chief Innovation Officer Isabel Parker. The team integrates expertise in technology, data science, research, market intelligence, process excellence, and change ...

inside scope) Location: London, United Kingdom (Client Site 4-5 days a week) Role Type: Client-facing/Financial Services Delivery Role Purpose Responsible for the end-to-end management and delivery of complex, multi-stream projects within a client banking environment. This includes leading business change initiatives … financial services organisations , partnering with business and technology stakeholders to deliver measurable outcomes aligned to regulatory, operational, and strategic priorities . Key Responsibilities Project Delivery Lead the delivery of complex change projects across business and technology domains within a banking environment. Manage full project lifecycle from initiation through ...

role in transforming complex business processes, technical requirements, and AI-driven workflows into seamless digital experiences. Working closely with product, engineering, and delivery teams, you will take ownership of the full design lifecycle—from research and discovery through to wireframing, prototyping, testing, and optimisation. Projects will include AI-powered … workflows, onboarding experiences, digital dashboards, operational platforms, customer-facing applications, and service delivery tools. Key Responsibilities Design intuitive user journeys, wireframes, prototypes, and user interfaces for web-based and AI-powered platforms. Conduct user research, usability testing, and user feedback analysis to inform design decisions. Translate complex business ...

networking tools) Drive patching, vulnerability remediation (Tenable/Nessus) & cyber compliance (Cyber Essentials+) Support incident, problem & change across infrastructure and networking Assist with project delivery and hardware deployments (multi-site) Collaborate with internal teams and 3rd parties to ensure reliable service delivery Skills/experience: Cisco switching ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

legal technology, helping deliver smarter, more efficient legal services and building scalable, data-driven solutions. Key Responsibilities: Data & Innovation: - Identify opportunities to improve legal service delivery through data, AI and automation - Analyse firm-wide datasets (financial, client, operational, knowledge) to uncover insights - Translate business challenges into data ...

Life Safety). Safety Leadership: Oversee site-specific Risk Assessments and Method Statements (RAMS) and govern the Permit to Work system to guarantee safe delivery across all internal and subcontractor works. Technical Appointments: Act as or oversee on-site Authorised Persons (AP) and Competent Persons (CP) for High Voltage … team of Supervisors, Multi-Skilled Day/Shift Engineers, and Contract Support personnel. Subcontractor Governance: Procure and audit specialist third-party contractors, ensuring their service delivery aligns strictly with site safety protocols and high presentation standards. What We Are Looking For Essential Requirements: Proven Track Record: Demonstrable experience ...

shape how data and AI are used across the firm. The team is focused on developing innovative, technology-led solutions that enhance legal service delivery, and this position will play a key role in supporting those objectives This is the first dedicated data specialist hire within the Knowledge ...

shape how data and AI are used across the firm. The team is focused on developing innovative, technology-led solutions that enhance legal service delivery, and this position will play a key role in supporting those objectives This is the first dedicated data specialist hire within the Knowledge ...

accountable for developing and implementing cyber claims strategy, best practice and capability across those offices, ensuring a consistent and effective approach to service delivery, incident response and client support. What you’ll do Lead the development and implementation of international cyber claims strategy across jurisdictions outside … handling, both initial response and coverage, across global offices. Build and oversee local cyber claims capability in key international markets to ensure consistency of service provision and standards, including supporting recruitment and development. Provide technical guidance and act as a referral point to support and enhance local expertise, including ...

pioneering national charity supporting people in custody, people with criminal convictions in the community, and their children, families and carers. With 125 years of service delivery behind us, our staff and volunteers work in courts, prisons, probation services and communities across England and Wales. We are now looking … across the charity, you will strengthen data quality, improve organisational processes, and develop a more joined up, insight driven approach to supporter, partner and service user engagement. The role blends strategic development with hands-on delivery. You will lead our CRM roadmap while also supporting day to day Salesforce ...