1 to 25 of 93 Service Delivery Jobs in the City of London

Head of Service Delivery London/Hybrid - 2 days a week in the office This role is a fixed term role, covering a period of maternity leave . The role is expected to last with 15 16 Months with the hand over period Position Overview The Head … Service Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service ...

Service Delivery Operational Governance Manager Banking London This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational … resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking Location: London city and home working hybrid 50/50% Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience ...

world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth … positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security ...

play a pivotal leadership role across its EMEA and Asia operations. This is a highly visible position that sits at the intersection of technology, service delivery, stakeholder engagement, and business strategy. Working closely with senior leadership, you will help shape and deliver technology services that support a diverse … strategic partner to senior business stakeholders, legal professionals, and operational teams across EMEA and Asia. You will be responsible for helping to define service delivery standards, improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational ...

could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary The Service Integration Manager is responsible for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers … providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions. Operating within a formal SIAM integration hub, the role will act as the single point of accountability for SIAM, leading the integration of multiple suppliers to deliver a unified service outcome. The anticipated salary range ...

problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective – empowering our clients’ success. Functional title Lead Service Operations Manager Location London Corporate title Level 2 Report to Head of Service Operations and Support Department Technology – Service Operations and Support … No. of direct reports 13 Job purpose Reporting into the Head of Service Operations and Support, the Lead Service Support Manager is primarily responsible for managing the global infrastructure support team and End User Computing (EUC) support services teams. The role is responsible for ensuring a consistent ...

Delivery Technical Lead (Salesforce Service Cloud) Location: Hybrid/London Contract Type: Contract Salary: Inside IR35 either through PAYE or Umbrella About the Role We are looking for an experienced and highly capable Delivery Technical Lead to play a pivotal role in shaping and delivering a major … Salesforce Service Cloud transformation . This is not a traditional Programme Manager or Project Manager position. Instead, you'll take end-to-end ownership of delivery within a technical domain, helping define the vision, establish effective delivery practices, and lead implementation from concept through to successful deployment. ...

This is an exciting opportunity to join UCL's Service Excellence function and lead the development, governance, and continuous improvement of UCL's Enterprise Service Management (ESM) capability, driving a consistent, service-led culture and approach across the organisation. Our Service Excellence function is part … Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience. About the role The Enterprise Service Management (ESM) Lead plays a pivotal role in embedding a service-led culture across UCL, ensuring services are designed, delivered, and continually improved ...

Service Delivery Manager 📍 Location: Remote, with travel required to meet with customers as needed Are you an experienced Service Delivery or Operations professional looking for an opportunity to make a real impact? We’re partnering with a rapidly growing technology business operating at the intersection … repair, recovery, resale, and reuse. Their platform combines SaaS, automation, and AI to bring greater visibility and efficiency to complex device supply chains. As Service Delivery Manager , you’ll play a key role in ensuring the successful operational delivery of customer programmes. Working closely with the Operations ...

strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive customer … satisfaction, engagement, and long-term retention across the client portfolio. Account Retention and Growth: Achieve and maintain high client retention levels, targeting 100% Managed Service Contract Renewals and 80% Professional Services and Voucher Renewals Identify opportunities to expand customer engagement through additional Dataquest services, solutions, and strategic initiatives. Develop ...

their 24/7 BMS remote services and energy & carbon reporting bureau. This pivotal position combines strategic leadership with operational oversight to ensure exceptional service delivery, strong financial performance, and continuous service improvement. You will lead a dedicated bureau team, oversee all aspects of service delivery … leadership and inspire the Bureau Team to drive a culture of accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust ...

Training & Career Development An established and growing IT Infrastructure and Managed Services Provider is seeking an experienced Network Support Team Lead to oversee its Service Desk function and lead a team of technical support professionals delivering support across the Microsoft technology stack, networking, cloud services, and end-user infrastructure … . This is an excellent opportunity for a technically strong support leader who enjoys developing people, improving service delivery, and acting as a key escalation point for both customers and engineers. You'll play a pivotal role in ensuring service excellence across a diverse client portfolio, combining ...

Months initial contract £495 per day (Inside IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible … ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities Change Management Govern ...

Apex Group Ltd is seeking a Head of Cyber Advisory & Service Delivery to drive global cyber security strategy, advisory capabilities, and service delivery across financial services, asset management, and fund services. The role balances risk, governance, and operational excellence while partnering with technology and client teams. … Based in a regulated, multi-jurisdictional environment, you will lead a global team, own service delivery, define KPIs, and ensure resilience and regulatory alignment. #J-18808-Ljbffr ...

manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including … trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure support requests are handled efficiently, service standards are maintained, and processes are continuously improved to enhance the overall user experience. This role combines hands‐on operational leadership, stakeholder management and people ...

Service Desk & Support Manager London - Hybrid (4 DPW for 6 months, then 3 DPW in office) Salary starts at £70,000 Benefits include 28 days' holiday a 10% pension up to a cap breakfast and lunch when working in the office a comprehensive suite of company benefits VIQU … partnered with a leading financial services organisation who are seeking a Service Desk & Support Manager to lead and develop its internal IT Support function. This is a key leadership focused on transforming an established, technically capable Service Desk, improving how the team operates and creating a more structured ...

DIGITEC GmbH in the United Kingdom seeks a Service Delivery & Supplier Manager to own the end-to-end service lifecycle for D3 and OMS platforms, from validation to BAU. You will govern service levels and drive supplier procurement across global, multi-vendor SaaS environments. Collaborating with ...

Apex Group is seeking a strategic Head of Cyber Advisory & Service Delivery to lead our global cyber security services and advisory capability across regulated financial services. The role emphasizes governance, risk management, and client-focused delivery in a complex, multi-jurisdictional environment. The successful candidate will drive … delivery of cyber security services, define operating models, manage KPIs, SLAs, and align with ISO 27001 and other regulatory standards to #J-18808-Ljbffr ...

Service Desk Manager/Supervisor | 6 Month FTC | Chancery Lane | Hybrid Are you an experienced Service Desk leader who enjoys getting the best out of people, improving service performance and keeping a busy support operation running smoothly? We are recruiting for a Service Desk Manager/… initial 6-month fixed-term contract . The position has arisen following significant organisational growth and will take ownership of the day-to-day Service Desk operation during a busy period of change. The role £50,000 to £70,000 per annum (DOE) 6-month fixed-term contract Chancery ...

implement an IT strategy that aligns with key business objectives and supports future growth. You will also oversee the management of IT functions, service delivery, and budgeted spend, ensuring that IT infrastructure and service delivery is fit for purpose and compliant with FCA regulations. Key responsibilities ...

create a legal operations capability from the ground up, with strong executive sponsorship and significant scope to shape strategy, technology adoption, AI implementation, service delivery and operational excellence across a global legal, compliance and governance function. The opportunity You will: Develop and deliver the legal operations strategy … roadmap Design and optimise legal service delivery models across multiple jurisdictions Lead legal technology and AI transformation initiatives Drive process improvement, automation and operational efficiency Build data, reporting and KPI frameworks to demonstrate value and performance Manage legal spend, external counsel programmes and vendor relationships Lead change management ...

seeking an experienced Delivery Head to lead and oversee strategic client engagements, large-scale technology programs, and global delivery operations. The role requires strong leadership, commercial acumen, stakeholder management, and a solid technical background to ensure successful delivery, customer satisfaction, and business growth. Key Responsibilities: Lead … delivery across multiple strategic accounts and programs. Own delivery governance, operational excellence, resource management, and customer satisfaction. Manage executive stakeholder relationships, including C-level client engagement. Drive revenue growth, margin performance, and portfolio success. Lead geographically distributed delivery teams and offshore centers (Pakistan/Egypt/India ...

data into actionable insights. Reporting to the VP of Client Solutions or a Director of Client Solutions, whilst working closely with Product Management, Product Delivery, and Service Delivery teams to ensure delivery excellence and maximize client value. This position offers an opportunity to develop technical expertise … Strong consulting background—working with clients to understand complex requirements and craft practical, effective solutions. Experience working effectively with cross‐functional teams, including offshore delivery resources. Excellent verbal and written communication skills, capable of delivering technical presentations, demos, and executive summaries. Analytical mindset with strong problem‐solving and critical ...

seeking an experienced Enterprise Service Management Lead to embed a service-led culture across the university. You will work with Service Owners, senior stakeholders and delivery teams to strengthen end-to-end service management and maximise the value of MyServices for service delivery … enquiry management. You will champion data-driven decision making, using performance insights and customer feedback to continuously improve efficiency, customer experience, and measurable service #J-18808-Ljbffr ...

Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration: Collaborate ...