14 of 14 Service Delivery Jobs in the City of London

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk … administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. We have circa 2400 users, 350 applications, 450 on-prem servers (on VMware), and 1800 laptops. ...

integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions across: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery Build modern user experiences using … Next Experience UI, UI Builder, and Service Portal. Configure role-based dashboards and customised workflows aligned to client requirements. Integrate ServiceNow with external platforms using REST/SOAP APIs and IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

Location : London Department : Service Delivery Contract type : Permanent Hours : 37.5 Salary : £15,600 - £20,000 per annum The Team Behind the Success You will be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement … heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, theres no better time to be part of our journey. ...

deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support. Role & Responsibilities: Entrata Application Service Management Build and lead a dedicated team to support the Entrata … teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss this opportunity ...

processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock … with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities ...

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months initial contract My client is looking for an experienced Senior Service Desk Engineer with strong 3rd line support experience to join their growing IT function. … Microsoft technology skills and a solid background in resolving complex technical issues. The successful candidate will play a key role in escalated support, automation, service improvement, and mentoring junior team members. Key Responsibilities - Act as a 3rd line escalation point for complex Incidents, Problems, and non-standard Requests. Provide ...

edge of financial markets. You will be responsible forensuring optimal performance and uninterrupted facilities operations across reception, mail services, conference centre operations and food service areas. This London headquarters is not just an office it is a mission-critical environment where world-class traders, engineers, and researchers collaborate … office environment has diverse operational and design needs. You'll liaise with the parties involved in designing, building and managing the amenity spacesincluding food service operators, consultants, architects, engineers, project managers, facilities managers, equipment suppliers and manufacturersto ensure those needs are met with the right solutions. In this Senior ...

strong business cases. - Ensure a collaborative approach for solution design across all areas of IT, including IT Systems, IT Business systems and IT Service Delivery. - Work with internal teams to ensure that all solutions delivered are consistent with agreed-upon standards and deliver maximum value to the firm. - Utilise ...

Location : London Department : Service Delivery Contract type : Permanent Hours : 37.5 Salary : £15,600 - £20,000 per annum The Team Behind the Success You will be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running click apply for full ...

CNCF) and partner technologies. • Collaborate on technical projects with global partners, including Google, Microsoft, AWS, IBM, Red Hat, Intel, Cisco, and Dell/VMware. Service Delivery & Innovation • Develop GenAI solutions from ideation to MVP, ensuring high performance and reliability within cloud[1]native frameworks. • Optimize AI and cloud ...

Website & IT Vendor Management: Support website technical development with the Communications Manager and manage external IT support providers, overseeing cybersecurity and ensuring reliable technology service delivery. System Integration & Optimisation: Oversee integration of the CRM with other systems (website, payment platforms, educational tools) to ensure smooth data flow and operational ...

that support both our TypeScript user interface and Python-based SDKs. Develop and maintain Infrastructure as Code (IaC) and DevOps pipelines to ensure reliable service delivery and updates. Requirements : The technical requirements for the role are: Must have: Ability and experience in system programming using Golang. This includes ...