20 of 20 Service Delivery Jobs in the City of London

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

Service Designer/Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - £100,000 per annum A fantastic opportunity has arisen for a Service Designer/Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. … Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs ...

Cloud Delivery Lead +6 months + +Fully remote working +£70 - £79 ph Inside IR35 +SC cleared role - must hold current active clearance +Sole British - due to nature of the project Skills: +SC clearance +Cloud Delivery leader +DevOps +Azure/AWS +Stakeholder engagment We are seeking an experienced … delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software, and service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

transportation sector . This is a senior client-facing role responsible for managing large-scale strategic accounts while driving growth and ensuring successful delivery of complex technology services and custom software solutions. You will work closely with senior stakeholders on the client side - including engineering and technology leaders - while … partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is London-based with a hybrid working model , requiring regular visits to the client office (approximately three days per week). The Role This position sits at the intersection ...

weekend work What You'll Do: To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying … resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: Proactively monitor the Cingularity Network ...

Backed by Bain Capital and Orogen groups growing at a significant pace since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence … Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across the United States, United Kingdom, Romania, Canada, Mexico, and India, our growing ...

modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements … across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure ...

issues. You will work across routing , switching, firewalls, security, and network monitoring, supporting both remote and onsite client environments. You will collaborate closely with Service Delivery, Professional Services, and the wider technical teams to maintain , enhance, and evolve our clients networks. Responsibilities Architecture & Engineering Lead the design … engineers, fostering continuous learning and professional growth. Oversee technical standards, best practices, and adherence to engineering governance. Operational Excellence Maintain high levels of customer service with accurate , timely responses. Own the progression and resolution of all assigned support cases. Conduct proactive monitoring to ensure stable, efficient, and cost-effective ...

Analyst | £105K | London Hybrid | Investment Banking Overview: A leading financial services organisation is seeking a TBM Analyst to support the Head of Service Catalogue in maturing and operating EMEA TEC’s Technology Business Management (TBM) capability. This role sits at the intersection of Technology, Finance, and Business , delivering transparent … Desirable Experience: Experience within banking or other highly regulated industries. Knowledge of FinOps, cloud financial management, or ITFM. Understanding of infrastructure tower costing and service delivery models. Experience supporting application portfolio rationalisation initiatives. Professional certifications (e.g., Apptio TBM Analyst, TBM Executive). Package: £105K Great Benefits Package Hybrid ...

Responsibilities Lead, support and mentor a cross-skilled team of digital forensic practitioners. Set team priorities, plan workloads and maintain consistent, high-quality service delivery. Ensure all forensic activity complies with ISO 17025, the FSR Code and internal quality standards. Oversee method validation, documentation updates and accreditation development. Manage ...

response, detection monitoring, triage, and mitigation activity Managing security production incidents and contributing to problem and change forums Working with the MSSP to review service performance, SLAs, and operational metrics Improving policies, procedures, and security controls to support regulatory compliance Driving improvements across ticketing, service requests, root cause … analysis, and operational reporting What youll bring to the table as a Cyber Incident Response Manager Previous experience leading security operations or IT security service delivery Strong understanding of SIEM and monitoring frameworks such as Microsoft Sentinel and MITRE ATT&CK Knowledge of the Microsoft security ecosystem ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

trends, and competitive movements. Collaborate with senior leadership to integrate the crypto practice into the firm’s wider FinTech strategy, ensuring consistent brand and service delivery. Required Experience Minimum of seven years’ experience within FinTech, executive search, or technology recruitment, including at least three in a leadership or practice ...

expand and cultivate ecosystem partner resources and networks, forming a robust ecosystem that enhances Alibaba Cloud’s overall product sales, technical solutions, and delivery capabilities. Strategic Cooperation Agreements & Execution • Based on annual business objectives and partner collaboration policies, identify and mobilize partner resources, design and negotiate cooperation agreements. • Develop … long-term cooperation between Alibaba Cloud and ecosystem partners, including but not limited to long-term business planning, project team building, joint business development, service & delivery collaboration, and joint solution promotion. Supporting Ecosystem Partner Development (Industry Ecosystem) • Guide partners to build businesses based on Alibaba Cloud. • Provide direction ...

business Understand clients' requirements and recommend tailored solutions Drive contract renewals and identify account growth opportunities Work between client and internal teams to enhance service delivery Keep clients up to date about new products and services Work with Marketing on client-specific campaigns Account Manager - requirements Proven track ...

strategic AWS cloud transformation accounts within central government, defence, policing, and wider public sector organisations. Acting as the primary bridge between executive stakeholders and delivery teams, you will ensure successful AWS adoption, governance, and long-term account growth. Your focus will be turning AWS technical delivery into measurable … public sector outcomes, cost optimisation, security posture improvement, operational resilience, and faster digital service delivery. Core Responsibilities You will act as the senior accountable owner for your AWS public sector accounts, trusted by both technical teams and C-level stakeholders. In this role, you will: Own executive-level client ...

domains. BFSI: AML/KYC operations, transaction monitoring, regulatory reporting, risk & compliance managed services. Retail/Energy/Regulated Commercial: Customer operations, analytics-led service optimisation, data-driven managed services. Engagements consistently combined operations, data, AI and offshore delivery, positioned as outcome-based managed services, not staff augmentation. … Retail Banking: Digital operations, customer onboarding, CRM-led service transformation with offshore delivery components. A blend of outcome-based managed services, delivery and staff-augmentation deals. Kindly reply with your resume to Email- jnehru@nam-it.com ...

secure new merchant partnerships with digital-first mid-market and enterprise businesses where the primary revenue is derived from online content, software, or service delivery. Full-Cycle Sales Ownership: Employ a strategic, hunter-minded approach to build and manage a robust pipeline. Navigate complex sales cycles from prospecting … specifically targeting mid-market and lower-enterprise, digital-first companies. Deep understanding of the payment, operational, and growth challenges specific to digital content and service businesses (e.g., optimizing recurring billing, managing global payouts). Demonstrable experience selling complex solutions to monetization leads, heads of finance, or technical decision-makers. ...

commercial locations in London and the West End. What You’ll Be Doing: Installing and commissioning various security systems on-site. Delivering outstanding customer service by being professional, efficient, and courteous. Participating in an on-call rota (approximately 5-6 times per year) with added incentives. Ensuring all work … accurate documentation for all projects. Potential opportunities for overtime or additional hours, if interested. Communicating effectively with clients and team members to ensure excellent service delivery. What We’re Looking For: At least 5 years' experience in security systems installations and maintenance. Strong experience with CCTV, Access Control, Entry ...