1 to 25 of 65 Service Delivery Jobs in the City of London

Age UK's Service Delivery Management team acts as the bridge between stakeholders and Digital & Technology (D&T), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data. As a Service Delivery Analyst … you will support the Service Delivery Manager by gathering, analysing, and preparing service management data for D&T service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers. You'll liaise with various teams within D&T and Information Protection & Compliance (IPC), as well as external suppliers … to help ensure operational excellence and customer-focused service delivery. This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity. Must haves: The More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

Legal Service Delivery Specialist (ServiceNow Expert) 📍 Location: Hybrid - London (Potentially remote for the right candidate) 📝 Outside IR35 I'm recruiting for a Legal Service Delivery Specialist with deep expertise in ServiceNow to drive adoption, training, and reporting within a global Legal Operations team. This role is perfect for someone who thrives at the intersection of technology … of legal operations systems, ensuring smooth rollout and high engagement across teams. Deliver hands-on ServiceNow end-user training, making complex processes clear and accessible. Build and maintain legal service delivery reporting frameworks to provide actionable insights. Partner with stakeholders to support change management and continuous process improvement. What You Bring Proven experience in Legal Service Delivery More ❯

Legal Service Delivery Specialist (ServiceNow Expert) 📍 Location: Hybrid - London (Potentially remote for the right candidate) 📝 Outside IR35 I'm recruiting for a Legal Service Delivery Specialist with deep expertise in ServiceNow to drive adoption, training, and reporting within a global Legal Operations team. This role is perfect for someone who thrives at the intersection of technology … of legal operations systems, ensuring smooth rollout and high engagement across teams. Deliver hands-on ServiceNow end-user training, making complex processes clear and accessible. Build and maintain legal service delivery reporting frameworks to provide actionable insights. Partner with stakeholders to support change management and continuous process improvement. What You Bring Proven experience in Legal Service Delivery More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews and More ❯

to a diverse customer base. As they expand, we're looking for a Head of Customer Operations to lead the day-to-day running of their customer support and service delivery functions. This is a hands-on leadership role focused on operational excellence. You’ll be responsible for ensuring customers receive timely, high-quality support, while also overseeing … client onboarding, service continuity, and process optimisation. Role and Responsibilities Own the full customer operations function from initial client onboarding to ongoing service delivery Manage the daily operations of the support team, ensuring inbound calls and issues are resolved efficiently and professionally Design and refine scalable processes to deliver a seamless customer experience and support future growth … Oversee team performance, resource planning, and adherence to SLAs and service targets Monitor and improve KPIs including resolution time, CSAT, and team productivity Collaborate with cross-functional teams (Product, Engineering, Commercial) to feed operational insights into business strategy Maintain and improve customer support tools and systems (e.g. helpdesk, CRM, telephony platforms) Lead operational readiness for new feature rollouts, customer More ❯

EcoVardis in the Top 7% of the world’s most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a digital transformation project … you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated career growth for ambitious individuals … an ethical and profitable scale-up with ambitious plans for growth. Responsibilities Orchestrate the project lifecycle for key business activities that includes market research, marketing and sales operations, client service delivery plus various corporate activities. Support client portfolio governance that includes executive communications, account strategies and pipelines, operational standards and financial analysis Manage client service delivery More ❯

EcoVardis in the Top 7% of the world’s most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a digital transformation project … you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated career growth for ambitious individuals … an ethical and profitable scale-up with ambitious plans for growth. Responsibilities Orchestrate the project lifecycle for key business activities that includes market research, marketing and sales operations, client service delivery plus various corporate activities. Support client portfolio governance that includes executive communications, account strategies and pipelines, operational standards and financial analysis Manage client service delivery More ❯

Job Title: Customer Success/Service Delivery Associate Role: Are you looking to build a career in Customer Success while gaining hands-on experience in cybersecurity services and client engagement? We’re looking for a proactive and detail-oriented Customer Success Associate to join our high-performing team. In this role, you'll play a key part in … supporting both new and existing clients across the full service lifecycle—from onboarding through to service reviews and renewals. You’ll thrive here if you enjoy cross-functional collaboration, solving problems before they escalate, and ensuring clients receive an outstanding service experience. Responsibilities: Support Customer Success Managers with onboarding, service reviews, and client communications Help manage … service issues, document incidents, and escalate concerns appropriately Prepare client reports and assist in producing renewal documentation Track service delivery against SLAs/KPIs and flag deviations Maintain internal documentation and contribute to service improvement projects Skills/Must have: 1–2 years in a customer-facing or service support role (tech or managed services More ❯

Job Title: Customer Success/Service Delivery Associate Role: Are you looking to build a career in Customer Success while gaining hands-on experience in cybersecurity services and client engagement? We’re looking for a proactive and detail-oriented Customer Success Associate to join our high-performing team. In this role, you'll play a key part in … supporting both new and existing clients across the full service lifecycle—from onboarding through to service reviews and renewals. You’ll thrive here if you enjoy cross-functional collaboration, solving problems before they escalate, and ensuring clients receive an outstanding service experience. Responsibilities: Support Customer Success Managers with onboarding, service reviews, and client communications Help manage … service issues, document incidents, and escalate concerns appropriately Prepare client reports and assist in producing renewal documentation Track service delivery against SLAs/KPIs and flag deviations Maintain internal documentation and contribute to service improvement projects Skills/Must have: 1–2 years in a customer-facing or service support role (tech or managed services More ❯

Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead … directly to the CEO and serving as a key member of the Senior Leadership Team , the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering … Leadership Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions. Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage. Establish scalable frameworks, KPIs, and performance benchmarks to enable sustainable business growth and operational excellence. Operational Oversight Lead all banking operations, including critical third-party More ❯

Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead … directly to the CEO and serving as a key member of the Senior Leadership Team , the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering … Leadership Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions. Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage. Establish scalable frameworks, KPIs, and performance benchmarks to enable sustainable business growth and operational excellence. Operational Oversight Lead all banking operations, including critical third-party More ❯

Are you a fluent MANDARIN speaker with a background in delivery & management of Telecoms network delivery projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin Chinese Network Service Delivery Manager Location : London Job Type: Permanent, full-time Sector : Telecommunications project management Salary : £40,000- (45,000 depending on experience) + additional bonus Language required : Fluent Mandarin … be travel to site locations in the UK (or Germany) depending on where you choose to be based Pre-sales : Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯

Are you a fluent MANDARIN speaker with a background in delivery & management of Telecoms network delivery projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin Chinese Network Service Delivery Manager Location : London Job Type: Permanent, full-time Sector : Telecommunications project management Salary : £40,000- (45,000 depending on experience) + additional bonus Language required : Fluent Mandarin … be travel to site locations in the UK (or Germany) depending on where you choose to be based Pre-sales: Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. … and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional … scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is More ❯

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. … and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional … scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is More ❯

Senior AV Support Technician. This position is with a law firm based in London. The Senior Technician will be responsible for delivering a comprehensive, efficient, and error-free AV service for internal and external clients across meeting rooms and collaboration spaces. They will act as the subject matter expert and go-to person for all aspects of Audio Visual … services, providing expert guidance, support, and technical leadership Main duties and responsibilities Service Delivery - Leading by example and defining true 5-star excellence in client service that delivers a market leading edge. - Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other … corrective solutions, including offsite repair as needed. - Support video production as required to produce, dub, edit, and copy all AV media, uploading these to Vimeo or MS Stream, etc. Service Management - Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support, as More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

Head of Product Management/Product Lead/Principal Product Manager role involves leading a small product team of 4 to improve and evolve the customer experience throughout the service journey. They have a strong footprint and presence in their specialist area, but have relatively immature tech and product capability. This role involves identifying quick win opportunities to fix … improve and automate service delivery, going on to redesign the way tech facilitates service delivery as well as improving customer acquisition, conversion and overall experience. The role requires someone who can think strategically and be part of the team that identifies opportunities to develop new products & services, but also involves being very hands-on with a More ❯

Service Desk Coordinator London IT Support Firm £35,000 to £45,000 (dep exp) IT Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

Service Desk Coordinator London IT Support Firm £35,000 to £45,000 (dep exp) IT Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or … to install and assemble system, overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings at the pole , maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble … in a developing market sector. The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court More ❯

solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI More ❯