1 to 25 of 39 Service Delivery Jobs in the City of London

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager … Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. ...

Title Senior Data Analyst (Service Delivery & AI Analytics) Department Service Delivery Location Remote or Hybrid (split between site-based and home-working) Country Flexible (UK/EU/US/Hong Kong) Level Individual Contributor Reports to Global Head of Service Delivery, IT & Repairs … momentum. Purpose of the Role The Senior Data Analyst will play a critical role in enabling data-driven decision-making across Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/ ...

Head of IT Service Delivery Location: London Working pattern: Hybrid, typically 3 days onsite per week Salary: Circa. £75,000 - £80,000 + excellent benefits We are currently partnering with an organisation that is hiring a Head of IT Service Delivery to lead and evolve … critical IT operations and service function. This is a senior leadership role responsible for ensuring the reliability, performance, and continuous improvement of IT services across the organisation. The business is investing in strengthening its technology operations and service management capability, and is looking for someone who can drive ...

clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly skilled cross functional consultants, analysts, and support staff. The Role Amber Labs is looking for a Senior Delivery Manager … provide account-wide delivery and engagement leadership across a strategically important UK Government account. The role oversees multiple service lines including Testing, Service Design and Business Analysis, ensuring delivery is well governed, commercially controlled and consistently aligned to client outcomes. You will operate across delivery ...

highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients receive consistently … high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll collaborate closely ...

Service Delivery Consultant (SC Cleared) Full Time | Hybrid (1 day per week) | London Job Summary Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment … successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal ...

Network Services Location: Hybrid London – 2–3 days office Type: Full-Time, Permanent Salary: £80,000 – £110,000 (DOE) Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this company … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

Role: Service and Operations Manager Location: London Salary: £45,000 - £55,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed … Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn't a chaotic startup where the goalposts move every week. … head. You'll communicate directly with clients, setting expectations and providing updates without being asked. And you'll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you're someone who takes pride in doing things properly ...

Delivery Support Manager Company: Albany Beck Location: London (Hybrid) Engagement: Permanent About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. … experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is seeking a Delivery Support Manager to support the ongoing growth and success of our consultant base across key client accounts. This role is central to ensuring high ...

Service Delivery Specialist London - 2 days in the office £100 to £150 a day 6 Months Contract + Extension A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape. … providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations. Key Responsibilities: Lead regular performance reviews with the global IT service ...

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests … resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner ...

evolve the platform while delivering an outstanding user experience. What you’ll be doing: • Managing and supporting the ServiceNow platform across ITSM and Workplace Service Delivery • Driving platform enhancements, upgrades and continuous improvement initiatives • Supporting the rollout of new capabilities including Now Assist and Employee Center • Creating dashboards … reporting and analytics to improve service delivery • Working on automation, integrations and workflow optimisation projects • Ensuring platform security, governance and best practice administration What we’re looking for: • Strong hands-on ServiceNow administration experience • ServiceNow CSA certification • ITIL Foundation certified • Experience across ITSM modules and ServiceNow configuration • Knowledge ...

homes across the city. This is a key role combining data analysis, business analysis and systems thinking, helping transform how data drives decision-making, service delivery and investment planning. You will work across business and technical teams to turn complex datasets into clear, actionable insights, improving housing services … Support asset lifecycle planning and investment programmes using data-led insights Develop dashboards, reports, heatmaps and performance metrics Enable predictive maintenance and risk-based service delivery models Work closely with Housing, IT and stakeholders to improve systems and data usage Support digital and transformation programmes across the directorate ...

knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices … Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible * Work with subject matter experts to capture and maintain technical and service knowledge * Support service transition activities for new or changed services to ensure operational readiness * Deliver service documentation and knowledge to support teams ...

significant impact in the public sector? Our client, a forward-thinking organisation, is seeking two dynamic Lead Cloud Engineers to spearhead the design, delivery, and optimisation of their cloud infrastructure. If you are passionate about leveraging cloud technology to enhance public services, we want to hear from you! Your … Role: As a Lead Cloud Engineer, you will be at the forefront of cloud service design and delivery, ensuring secure and high-performing applications. Your key responsibilities will include: Design & Delivery: Lead the design of robust cloud infrastructures across multi-cloud platforms (AWS and Google). Innovation ...

take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You’ll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial … Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA ...

central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support … requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage ...

operational evolution. This is a newly created leadership role with broad responsibility across technology strategy, architecture, digital platforms, enterprise systems, operational resilience and delivery governance. The business operates across retail, eCommerce, logistics, customer platforms, trading operations and data-led customer engagement, with technology now central to its next phase … growth. The opportunity: The Technical Director will provide overall technical leadership across a complex and evolving technology estate, ensuring platforms, delivery teams and partners operate cohesively and effectively. This role is not about transformation for transformation’s sake. The focus is on thoughtful modernisation, operational stability, commercial value ...

office Oakleaf Partnership are working with a leading international financial institution is seeking an experienced IT Asset Management Specialist to join its Technology Service Delivery team in London. This is a senior, hands-on role for an experienced IT Asset Management and Configuration Management specialist who can independently … Americas. Technology, operational resilience and regulatory compliance are central to their strategy, and they are continuing to invest in strengthening their IT governance and service management capabilities. As an IT Asset Management Practitioner, you will play a key role in maturing IT Asset Management, Software Asset Management and Configuration ...

JavaScript and Python - ticket routing, billing triggers, licence lifecycle, CRM sequences, alert-to-action logic. Build and maintain Azure middleware (Logic Apps, API Management, Service Bus) as IaC via Terraform through a CI/CD pipeline. Iterate the acquisition onboarding playbook. What we're looking for * 5+ years hands … Azure Integration Services * M&A, high-growth or multi-entity MSP environments * MSP sector background - PSA/RMM/CRM workflows, billing and service delivery * AI-assisted development (Copilot, Cursor or similar) * Agile delivery, DevOps and CI/CD pipeline experience Why this role A rare chance ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. • Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery method. • Experience in planning and estimating Workday Finance programmes. • An appreciation of the influence ...

edge that has driven its success. Key Responsibilities Own and manage the operational function across the payments business. Ensure customer onboarding, implementation and ongoing service delivery are managed effectively. Monitor operational performance and intervene quickly when issues arise. Create, improve and embed operational processes across the business. Ensure … existing processes are followed consistently. Work closely with integration, customer service, product, compliance, commercial and partner teams. Oversee operational delivery for complex merchants and payment routes. Support customers and internal teams where payment flows, routing or settlement issues arise. Help build a more mature, scalable and well-ordered ...

user centred capabilities • A track record as a product professional within a consulting environment • Experience delivering user-centered digital services • Experience with government digital service delivery (Ideal) • Lead and support a team of product specialists • Use evidence and insight to drive decisions and keep users at the centre … Bridge the gap between stakeholders and the delivery team • Work confidently across Agile delivery methods (Scrum, Kanban) What’s in it for you? · £55,000 to £80,000 · Up to 25 days holidays per annum alongside UK public holidays · Health and Wellbeing Assurance · Pension Scheme contributions · Flexible Benefit ...