1 to 25 of 68 Service Delivery Jobs in the City of London

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure … service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure … service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet … the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet … the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA More ❯

hours per week Rate of Pay : £40,000 per annum Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation Key Responsibilities: Delivery a 5-star client experience service - Ensure best in class guest experience service delivery whiles developing and implementing … protocols of consistent improvements within the hospitality client suite Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool - to encourage consistent engagement with our customers. Sourcing new 'retail' products - Ensuring our client is informed on new confectionary/retail products for addition to our current range Sourcing new trends of Well Being activities and … ROI - To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance Standards - To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations with in retail and ensure that the Vacherin high standards and creativity are exceeded. Trade Shows - To attend More ❯

enhanced customer experiences through connected, data-driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction … and nurture long-term strategic partnerships. Key Responsibilities: Build and maintain strong, trust-based relationships with retail customers, positioning the organisation as a valued service partner. Oversee service delivery to ensure all contractual commitments are met — including support, maintenance, and asset management — in collaboration with internal teams. Coordinate cross-functional teams (support, project management, experts) to deliver … a seamless client experience. Track and manage service contract budgets, ensuring profitability and operational alignment. Define and manage SLAs/SLRs , ensuring quality standards are upheld and continuously improved. Lead client steering committees and performance review meetings, providing insights and driving improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup More ❯

enhanced customer experiences through connected, data-driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction … and nurture long-term strategic partnerships. Key Responsibilities: Build and maintain strong, trust-based relationships with retail customers, positioning the organisation as a valued service partner. Oversee service delivery to ensure all contractual commitments are met — including support, maintenance, and asset management — in collaboration with internal teams. Coordinate cross-functional teams (support, project management, experts) to deliver … a seamless client experience. Track and manage service contract budgets, ensuring profitability and operational alignment. Define and manage SLAs/SLRs , ensuring quality standards are upheld and continuously improved. Lead client steering committees and performance review meetings, providing insights and driving improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup More ❯

The role: As a Problem Manager, aligned to Problem Management practices, you'll own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams … including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view of the entire network, driving improvements across teams to ensure high customer service satisfaction. Additionally, you'll lead continuous improvement initiatives to adapt and scale the Problem … will: Be accountable for the end-to-end management of all problems impacting the overall service. Create, build and lead strong relationships with stakeholders across the ecosystem and communicate service performance and problem resolutions effectively and efficiently. Where there are identified issues you will collaborate with the relevant SMEs to identify potential solutions, associated risks and be prepared to More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

to execute defined services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. … Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all … customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes, and configurations within the customer’s estate. Oversee consumables management and replenishment across the customer’s fleet. Deliver ongoing training to the customer on managed devices and solutions. Support the Lexmark More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth. … leadership to define strategic initiatives and translate them into operational plans. - Prioritise operational projects and investments aligned with business goals. - Monitor progress, adjust course, and ensure accountability across functions. Service Delivery & Operations - Oversee all client delivery activities: project delivery, managed services, support, implementation, field services. - Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins. … Drive continuous improvement, standardisation of delivery methodologies, best practices, automation. - Ensure operational scalability to support growth. Engineering/Technical/Infrastructure - Coordinate with CTO/Head of Engineering to align development, infrastructure, architecture, tools with operational needs. - Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations. - Ensure technical debt is managed, rigour in change control, release management. Client More ❯

As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth. … leadership to define strategic initiatives and translate them into operational plans. - Prioritise operational projects and investments aligned with business goals. - Monitor progress, adjust course, and ensure accountability across functions. Service Delivery & Operations - Oversee all client delivery activities: project delivery, managed services, support, implementation, field services. - Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins. … Drive continuous improvement, standardisation of delivery methodologies, best practices, automation. - Ensure operational scalability to support growth. Engineering/Technical/Infrastructure - Coordinate with CTO/Head of Engineering to align development, infrastructure, architecture, tools with operational needs. - Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations. - Ensure technical debt is managed, rigour in change control, release management. Client More ❯

the Role The Director of Azure Cloud Services is a strategic leadership role responsible for shaping the organisations global Azure cloud vision, architecture, and operations. You will oversee the delivery of scalable, secure, and innovative cloud solutions, including AI-driven services, while ensuring high-quality support within a managed service framework. The successful candidate will lead geographically distributed … modernise legacy systems and enable cloud-native development. Lead the integration of Azure AI services (including Azure OpenAI, Cognitive Services, and Machine Learning) into key business applications. Global Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including … Collaboration Build and lead a high-performing global Azure team, fostering a culture of innovation, accountability, and continuous improvement. Take full accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

improve services, processes and solutions while adding value for clients wherever possible. What We Are Looking for in an IT Support Engineer A strong background in IT support and service delivery, ideally within a managed service provider or similar environment. Excellent communication skills and the ability to explain technical concepts clearly to all audiences. A proactive and More ❯

Job Title: Head of Networks Location: London Department: Infrastructure & Technology Reports To: Director of Infrastructure/CIO Role Overview The Head of Networks will own the strategy, design, and delivery of the organisation’s network infrastructure across all European data centres, offices, and customer environments. This pivotal leadership role ensures that all network solutions are secure, scalable, resilient, and … policies, and governance frameworks to ensure consistency, compliance, and scalability across the enterprise. Lead continuous improvement initiatives, driving innovation, automation, and standardisation in network design and operations. Architecture, Design & Delivery Oversee the end-to-end design, implementation, and optimisation of LAN, WAN, SD-WAN, VPN, and wireless solutions across all environments. Manage enterprise routing, switching, VLAN segmentation, firewall policies … business and technology needs. Act as the trusted technical adviser to senior stakeholders and executives on network strategy, connectivity, and resilience. Cultivate strong relationships with key vendors, partners, and service providers to ensure quality and cost-effective delivery. Candidate Profile Essential Experience & Skills Proven track record in leading enterprise network strategy and operations across multi-site or data centre More ❯