1 to 25 of 36 Service Design Jobs in the North of England

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping ...

Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product … design role. Its about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into ...

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration … months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs ...

dependant on experience) Are you an experienced digital services leader who can shape, elevate, and deliver a high-performing IT service function? We're looking for a Head of Digital Services to lead the end-to-end delivery of IT services across a large, complex organisation-driving service … will be accountable for the performance, reliability and continual improvement of all IT services used across the organisation. Leading a multi-disciplinary Digital Service function, you will ensure that staff, students and stakeholders receive a high-quality experience across end-user compute, service desk, operations management and incident ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

Service Delivery Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) Permanent £55,000 – £60,000 (DOE) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026. Hybrid Working – 2/3 days/week remote … work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects. Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management practice ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service Transition ...

Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service … outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace ...

month FTC, supporting a key central government client. This role will play a critical part in supporting the post go-live service design, testing, and transition of Security Architecture and Security Management & Assurance service lines. You will work closely with security, architecture, and delivery teams to ensure … services are robust, compliant, and fully operational. Key Responsibilities Support the development of detailed service design documentation , including processes, procedures, operating models, and performance measures Assist in defining and documenting: Security architecture principles, standards, and governance frameworks Access control models (e.g. IAM, SSO, RBAC) Ensure alignment with regulatory ...

Service Designer (Government) - Manchester/1Day Per Week - £525/Day Inside IR35 Essential Skills: - Proven experience as a Service Designer in digital delivery. - Strong understanding of user‐centred design, systems thinking, and service design methods. - Experience creating service blueprints, journey maps, and prototypes. … Ability to work with policy, operational, and technical stakeholders. - Strong facilitation and communication skills. - Experience working in Agile, multidisciplinary teams. - Understanding of accessibility, inclusive design, and the GDS Service Standard. ...

Associate IT Service Delivery Manager Salary: £33,500 – £37,000 Location: Morley/Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required. Are you an enthusiastic IT professional looking … take the next step in your Service Delivery career? Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity ...

Head of IT Service Architecture & Delivery Location: Yorkshire Salary: £65,000 + Bonus + Full Benefits Security Clearance: SC required (must hold or be eligible) - DV desirable We are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a secure Defence communications … infrastructure programme. This is a senior leadership role with full accountability for the technical design, governance and operational assurance of a complex, secure IT service. You will act as the senior technical authority, ensuring the service is secure, resilient, compliant and continually improved in line with Defence requirements ...

have excellent contract job opportunity for Observability/Monitoring Service Owner – Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client’s Transform products and technical platforms. … provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models ...

Service Delivery Manager Salary: Up to £49,000 Location: Morley/Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is required , as regular travel to Evri operational sites and supplier locations is essential. Are you an experienced Service Delivery … professional looking to take the next step in your career? Evri is seeking an IT Service Delivery Manager to play a key role in ensuring our IT services consistently deliver high performance, stability, and value to our business. You'll work at the heart of our operations, partnering with ...

help shape products that users love. What Youll Do Support Discovery & Strategy Help frame problems, test ideas, and guide your squad toward validated solutions. Design Holistic Experiences Own the end-to-end user journey, ensuring products deliver value and feel effortless to use. Conduct & Apply UX Research Plan … user interviews, usability testing, and embed insights into every design decision. Facilitate Collaboration Contribute to workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs Create solutions that are desirable, feasible, and commercially viable. Champion Design Systems & Accessibility Ensure consistency, scalability, and compliance ...

Service Transition Manager Up to £55k Sunderland - 3x per week We are representing a well renowned company in the midst of transformation and change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible … managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service disruption, and enabling effective service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within an IT environment ...

Description Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. xkybehq This … product design role. Its about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamless Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Please click on the apply button to read the full ...

Design Analyst | GenAI | Copilot | Business Analyst | AI Consultant We are seeking an experienced AI Design Analyst/AI Business Analyst to lead the design and delivery of AI and Generative AI (GenAI) use cases within a complex, enterprise environment. This is a high-impact role focused … workflows, prompt engineering, and Copilot solutions, working across business and technology teams to define, design, and deliver AI-driven transformation. Key Responsibilities Define and shape AI use cases aligned to business objectives Design AI-enabled workflows, prompt patterns, and user journeys Apply prompt engineering, LLMs, and Copilot ...

title: AI Design Analyst (AI Foundry) Location- YBS Leeds and Bradford (3 days week onsite) Role description We are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership. Key responsibilities: (Up to 10, Avoid … teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility ...

title: AI Design Analyst (AI Foundry) Location- YBS Leeds and Bradford (3 days week onsite) Role description We are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership. Key responsibilities: (Up to 10, Avoid … teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility ...

Service Transition Manager Up to £55k Sunderland - 3x per week We are representing a well renowned company in the midst of transformation and change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible … managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service disruption, and enabling effective service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within an IT environment ...

need to succeed Proven experience delivering large-scale education technology in Higher Education Strong expertise in accessibility (WCAG 2.1 AA), user-centred design, and service design Experience driving product-led transformation and leading cross-functional teams Ability to influence senior stakeholders in complex or federated organisations Strong ...

experience as a Content Designer, UX Writer, or similar role within government or public-sector digital services. Strong working knowledge of GDS standards, GOV.UK design system, and service assessment requirements. Ability to create clear, concise, accessible content for complex services. Experience working in agile, multidisciplinary teams. Understanding … with evidence. Desirable Experience contributing to discovery, alpha, beta, and live phases. Familiarity with prototyping tools (e.g., Figma, Sketch, or similar). Understanding of service design principles. Experience working with technical teams on APIs, workflows, or back-end processes Reasonable Adjustments: Respect and equality are core values ...

Company Description Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink … Your Opportunity We are looking for a Principal Consultant with 5+ years experience and skills in Business Analysis. Skills or interest in User-Centred Service Design and experience in a technology-led environment are advantageous to this role. Technical development and delivery skills are not required for this ...

business cases and support benefits tracking. Translate complex requirements into clear deliverables and user-focused designs. Work closely with developers and suppliers throughout delivery. Design and run UAT/testing, ensuring smooth transition into service. Provide clear documentation, training and progress reporting. What you'll need to succeed Experience … Analyst across the delivery lifecycle. Strong stakeholder engagement and workshop facilitation skills. Confident analysing requirements, processes and user needs. Knowledge of agile principles and service/user-journey design techniques. Excellent communication skills, with the ability to simplify complex information. Highly organised, collaborative, and proactive. Desirable: Business Analysis ...