1 to 25 of 26 Service Design Jobs in the North of England

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC or SC Eligible candidates may apply Location - 2-3 days travel to Leeds, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with … 7+ years of experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day‐to‐day operational activities run smoothly. Key Responsibilities: Collaborate on service design initiatives, supporting prototyping, testing, and validation. Translate insights into clear service ...

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in Sheffield Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site ...

Product Manager – Service Design experience! We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions. This role fills a key capability gap: embedding service design … increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products. ...

Overview Our client is seeking Senior Service Design Consultants to support the delivery of user-centred, strategically aligned services across complex client environments. This role takes a holistic view of organisational ecosystems, leading service strategy, shaping propositions, and guiding multidisciplinary Agile teams to deliver meaningful outcomes … users and organisations. This opportunity is well suited to experienced service design professionals who are confident operating at senior level, influencing stakeholders, and contributing to leadership, delivery excellence, and community development. Responsibilities • Lead strategic planning for services to ensure alignment with business objectives and user needs. • Define ...

Lead Service Designer| Remote first: West Yorkshire | Salary up to £85k + bonus We’re looking for an experienced Service Design lead with strong GDS and public sector experience to join a high-performing User-Centred Design (UCD) team working on complex, meaningful services. This … your work and enjoy influencing without ego, you’ll feel right at home here 💞 What you’ll be doing... ✨ Leading end-to-end service design ✨ Be a trusted design leader ✨ Driving collaboration and delivery ✨ Raising the bar for UCD Why you’ll love working here 👍 A Great ...

Service Designer My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across … organisation. Youll be someone who genuinely loves their craft and enjoys sharing knowledge - whether thats advocating for Service Design with product teams, shaping new ways of working, or helping the discipline evolve and mature. The Experience Designer will focuses on crafting end-to-end experiences across both physical ...

Service Designer, Sheffield/Hybrid, 6 months, £535/day (Inside IR35) Role Overview The Business Risk & Resilience (BRR) function brings together multiple teams, tools, and processes that support operational resilience, continuity, incident management, risk controls, and reporting across the global business. We are seeking a highly technical Service … early-stage discovery, understanding how BRR fits within the wider ecosystem, and addressing tooling interoperability, data gaps, business processes, and end-to-end service journeys. The Service Designer will be Embedded deeply within technology, risk, controls, architecture, tooling, and global operations-not customer-facing channels. You'll shape ...

researchers , supporting progression, performance, and wellbeing Setting standards, ways of working, and best practice across research teams Partnering with senior client stakeholders to influence service and policy decisions Translating complex research into clear, actionable insights that drive delivery Working closely with service designers, product managers, delivery leads … ability to balance quality, pace, and outcomes A genuine passion for inclusive, accessible, and evidence-led services Desirable: Experience working to the UK Government Service Standard and GDS practices Experience leading large-scale discovery and service transformation programmes Background in service design, experience design ...

About DFS Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably. At DFS Group, everyone plays a part. Whether youre supporting our brands or serving our customers, youre … really love to hear from you Role Overview Owns the creation, structure, and quality of all internal and external knowledge content on our customer service platforms. The role ensures customers and colleagues can easily find clear, accurate information that supports self-serve, reduces contact, and improves overall experience. ...

firsthand. This close collaboration means your designs will be grounded in real-world insights and have an immediate impact. What you’ll do: Lead Design Projects: Own end-to-end design delivery, from discovery and research through to implementation. Immerse Yourself in the User Environment: Spend time with … internal teams to understand their day-to-day processes, pain points, and successes. Create Wireframes & Prototypes: Translate ideas into tangible design assets (prototyping experience is beneficial but not essential). Collaborate Across Teams: Work closely with developers, business analysts, and stakeholders to ensure seamless delivery. Manage Iterative Design ...

Service Designer My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across ...

Service Designer My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across ...

initial 12-month contract - hybrid, up to 3 days a week on-site in Manchester. Skills & Experience : Demonstrate best practice: in user centred design, for digital and non-digital interactions Work with User Researchers to plan and develop research activities that help teams to better understand users. Experience working … multi-disciplinary agile teams, including (UR, Content, Service Design, Product, Engineering). Lead evidence based design and identify gaps in user or service understanding. Use a variety of prototyping tools and methodologies, guide others on best practice. Communicate design ideas clearly and facilitate discussions. Champion ...

Central Government client is looking for a Portfolio Director to lead the strategic oversight and delivery of the Service Transformation portfolio across their services. This role ensures alignment with organisational priorities, drives efficiency, and delivers improved outcomes for citizens, businesses, and the environment. The Portfolio Director will … practice in portfolio governance, change management, benefits realisation, and stakeholder engagement across the organisation. What you will lead: Strategic direction and governance of the service transformation portfolio Maturing PMO practices: planning, prioritisation, reporting, assurance Senior leadership of the CMO and change management standards Portfolio performance, risk management, and benefits ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...

Align user experience with security outcomes. Own communication, training and adoption strategies. Responsibilities Lead UX discovery for new IDV and SSPR journeys (Helpdesk & Self Service). Conduct user research, usability testing and journey optimisation. Develop adoption and communications plans for phased rollout. Translate complex identity flows into user friendly … business change delivery across technology transformations. Experience designing accessible, low friction user journeys. Strong communication and stakeholder engagement capability. Desirable Experience Behavioural change or service design background. Experience with Figma, prototyping tools, and usability testing. All profiles will be reviewed against the required skills and experience. ...

creating exceptional user experiences and a strong ambition to grow within the UX field. In this role, you’ll collaborate closely with a talented design team, learning from experienced Interaction Designers while contributing your own ideas and creativity. You will work confidently with established design systems and champion … empathetic, with a sharp eye for detail. Strong communication skills are essential—you feel confident explaining your ideas and walking others through your design process. A design degree, 1 year of demonstrable self-initiated design projects, or 1 year of experience in a professional environment. You have ...

creating exceptional user experiences and a strong ambition to grow within the UX field. In this role, you'll collaborate closely with a talented design team, learning from experienced Interaction Designers while contributing your own ideas and creativity. You will work confidently with established design systems and champion … empathetic, with a sharp eye for detail. Strong communication skills are essential-you feel confident explaining your ideas and walking others through your design process. A design degree, 1 year of demonstrable self-initiated design projects, or 1 year of experience in a professional environment. You have ...

involved in a multi year transformation to modernise systems, processes, and customer experience across the organisation. With major change underway across both service design and technology, they are expanding their central Project Delivery function and hiring an experienced Programme Manager who can influence, lead, and deliver meaningful organisational ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead ...

Service Designer Location: Newcastle upon Tyne, UK Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week. Note: The above information relates to a specific client requirement. As a team: As a service … optimise and enhance services to ensure they not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively ...

About The Role Were looking fora Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. Is your CV ready If so, and you are confident this is the role for you, make … sure to apply asap. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary xxuwjjq teams, including others in DT Design and across TPXimpact as well as ... ...

actively seeking a senior UX consultant to lead UX discovery for a range of business-critical journeys in the helpdesk and self-service space. What you'll need to succeed : Strong identity-centric UX experience with authentification, MFA, IDV, and recovery journeys. Strong experience designing accessible, low friction user … journeys. Strong experience with Figma, prototyping, and usability testing. Good background in behavioural change or service design. Strong stakeholder management skills in regulated environments. What you'll get in return : Up to £495pd Umbrella. Initial 6-month contract with extensions. Hybrid working in Manchester. What you need ...

actively seeking a senior UX consultant to lead UX discovery for a range of business-critical journeys in the helpdesk and self-service space. Find out if this opportunity is a good fit by reading all of the information that follows below. What you'll need to succeed: Strong … recovery journeys. Strong experience designing accessible, low friction user journeys. Strong experience with Figma, prototyping, and usability testing. Good background in behavioural change or service design. Strong stakeholder management skills in regulated environments. What you'll get in return: Up to £495pd Umbrella. Initial 6-month contract with extensions. ...