24 of 24 Service Design Jobs in the South East

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input … activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will ...

Details Role/Job Title: Service Transition Lead Work Location: Wokingham, UK Mode of Working: Hybrid (might move to 100% office) Hybrid Requirement: 3 days The Role Service Transition ensures smooth movement of services into the live business environment, bridging the gap between Design and Operations. This … maintaining policies, processes, and procedures that protect the operational environment. The candidate will work with versatile stakeholders and have hands-on experience in Service Transition. Your Responsibilities Support development, introduction, transition, and day-to-day operation of ITIL SIAM processes, engaging with business colleagues, suppliers, and stakeholders Assist ...

with clear plans, RAID, sprint cadence, and measurable reductions in failure demand Website redesign progressed through agreed gates with embedded content, accessibility (WCAG), and design governance AI pilots delivered from discovery to alpha/beta, with transparency statements, human-in-the-loop controls, and clear benefit/risk summaries … Strong stakeholder confidence across Services, suppliers, and partners Lightweight, reusable playbooks for service design, governance, and benefits tracking Key Responsibilities Orchestrate delivery across customer journeys, website, and AI pilots Manage scope, dependencies, risks, sprints, and quality gates Champion inclusive service design, assisted digital, accessibility, and user ...

looking for a brand-new Head of Business Design & Architecture role to lead a newly formed, company-wide function at the heart of a major end-to-end organisational transformation . This is a senior, hands-on leadership position with genuine authority to shape outcomes, challenge decisions, and ensure … high-quality design across the business.The role will initially be supported by one Business Architect and will grow as the transformation progresses. Role Purpose You will be responsible for setting up and leading the Business Design & Architecture function , bringing together Business Architecture, a Business Analysis Centre of Excellence ...

vision and delivery for our B2B Connect productShape API-driven journeys used across the UKTurn strategy into sprint-ready deliveryWork with UX, UI, service design and engineering to ship great things What you’ll bring: Product Owner experience (pensions/wealth/FS ideal)Success launching digital productsStrong … pensions, wealth management or related financial services. Strong track record of successful product launches and working with complex stakeholders. Experience working with product, design and delivery teams (Agile desirable but not essential). Managing Offshore/3rd Party delivery partner. Ability to turn product strategy into clear, actionable plans ...

Role OverviewWe’re hiring a Product Design Lead to champion visual and interface design across Nest’s products and services. In this role, you’ll own the quality and consistency of our UX and UI, collaborating with brand, service design and product teams to turn ideas … into elegant, intuitive interfaces that put accessibility and usability first. You’ll translate insights into high-fidelity designs, streamline user journeys, enhance our design system, and work closely with developers to bring exceptional experiences to life, helping shape the future of pensions for our members, employers and partners. ...

Design Lead (UX) 8 week contract Inside IR35 Hybrid - 2-3 days on site per week in London Design Lead - Smart Data Repository (SDR)/Dynamics We are looking for an experienced Design Lead to join our clients team and take ownership of end-to-end design across the Smart Data Repository (SDR) platform. This role will lead the design, build and test phases for key SDR components and ensure seamless integration with Microsoft Dynamics . As Design Lead, you will work closely with product, engineering and data teams to define user-centred design ...

management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. UI Development … stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation Team Leadership: Provide guidance and mentorship ...

range of platforms. This role requires a strong all-rounder - someone confident running stakeholder workshops, managing client relationships, and getting hands-on with design execution. You'll be comfortable balancing discovery, prototyping, and delivery in a fast-moving, collaborative environment. Key Responsibilities Product Design & Delivery Design visually … multiple platforms Client & Stakeholder Engagement Facilitate discovery workshops with clients and internal stakeholders Gather, interpret, and challenge requirements to shape effective solutions Clearly articulate design decisions and rationale Collaboration & Teamwork Work closely with product managers, engineers, researchers, and fellow designers throughout the product lifecycle Contribute to a positive, feedback ...

Senior Service Designer with a proven track record of delivering complex end to end digital design projects for public sector clients (that align with GDS standards) is sought by a market leading digital innovation company. This Senior Service Designer will be joining a team of multi disciplinary … digital professionals who are entering an exciting phase of growth affording this Service Designer great day to day variety in an autonomous forward-thinking environment. On a day to day this Senior Service Designer will use their background in UX design and user research ...

drive momentum, strengthen governance, and ensure high-quality outcomes across: Customer Journey redesign (including Simpler Recycling CX) Website redesign on LocalGov Drupal AI service development pilots with strong human oversight Key responsibilities Orchestrate delivery across customer journeys, website and AI pilots-managing scope, critical path, RAID, sprint ceremonies … quality gates. Unblock and resource effectively: sequence work, identify gaps, commission specialist capacity, and drive decisions through governance. Lead service design practice: champion accessibility (WCAG), inclusion, assisted digital, user research and content standards. Govern AI pilots: run pragmatic test-and-learn cycles with ethical guardrails, DPIAs/EqIAs ...

within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people … live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove ...

within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people … live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove ...

capture edge cases, business rules, dependencies, and cross-system impacts. Ensure stories are sprint ready and understood by development teams. Process Mapping & Product Design Map current-state and future-state processes using BPMN, Visio, or Miro. Identify process simplification areas to complement automation design. Collaborate with UX/Service Design teams (if applicable) to ensure optimal user and customer experience. Work with developers to align solution design with functional intent. Delivery Support & Sprint Collaboration Participate in Agile ceremonies: backlog refinement, sprint planning, daily stand-ups, reviews, retros. Provide clarifications to developers and testers throughout the sprint. ...

TPAM Lead to oversee the full lifecycle of performance and availability data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports … technical audiences. Build a deep understanding of available data, how it is used, and opportunities to extend its value, working collaboratively with Service Design and Architecture to ensure services have accurate technology performance and availability data down to asset level. Perform scheduled and ad-hoc trend, performance ...

more information about our recruitment process click here Directorate/Department Overview The Customer Experience team creates user-focused experiences by combining product ownership, design thinking, and business insight. We're responsible for shaping the experience across all customer groups—members, employer providers, and distribution partners—through various channels.We … data guides our decisions and solution design.Product owners lead teams in our B2B and B2C domains, prioritising features and owning the product roadmap. Our service design team focus on end-to-end journeys and service interaction contributing to a cohesive experience. UX/UI designers turn insights ...

Data, Analytics and AI Automation Buckinghamshire Council is driving forward a major transformation in how data, analytics and AI shape decision-making and service design across the organisation. To lead this ambitious agenda, we are seeking a highly experienced Head of Data, Analytics & AI Automationa senior leader with … day. The IT Department is essential in providing dependable Digital and IT services to both employees and residents. This position reports directly to the Service Director of IT. As a service, we prioritise innovation, collaboration, and ongoing improvement, and are committed to fostering a workplace environment where ...

Store) Select and govern integration patterns (RESTful APIs, webhooks, event-driven) based on business and non-functional requirements (NFRs) Establish governance and standards for service design, versioning and API lifecycle Your Responsibilities Systems Integration & Interoperability Architect integrations between ArcGIS and platforms such as SAP (ERP/EAM), Salesforce … Design and oversee bi-directional data flows (feature services, map/geoprocessing services, geo-event streams, ETL pipelines) with robust retry, idempotency, and error handling Implement identity federation (SAML/OAuth2/OpenID Connect, SCIM), role-based access control, and service security Utility Network (Preferred) Guide ArcGIS Utility ...

engine and integrates their products with multiple operators, so reliability, performance and scalability are critical.You’ll work closely with architecture and engineering teams to design new services, refactor existing components, and ensure smooth integration with MySQL and downstream systems. You’ll also contribute to technical decision making around service design, data modelling and system performance.This is not just a maintenance role. You’ll be actively shaping how the back end evolves, breaking down legacy components and helping build a cleaner, more modular system for the future. About the Company You’ll join a well established iGaming technology ...

write the playbook” for what modern local government can be in a digitally evolved borough. Our role blends enterprise technology leadership with human-centred design, giving you the space, authority and ambition to build a digitally safe, inclusive and future-ready environment for thousands of residents and staff alike. … refreshed digital strategy, a live transformation agenda and the freedom to innovate, this is a rare opportunity to shape the next era of public service delivery at Southwark Council. Why this role stands out: Create, don’t inherit: A genuine greenfield moment with insourcing new technologies, integrated platform development ...

Service Architect - 12 months - SC Cleared - London Rate: £700 per day IR35: Inside Location : London/Hybrid The role: A leading Government Institution are seeking a Service Architect (SC Cleared), to undertake an initial 12-month engagement. Producing detailed service designs, you will lead on projects … work, acting as an SME and ensuring the design meets user and wider programme needs. Experience requirements: Demonstrated strength in process, technical, and team leadership, with a drive to produce high-quality designs and foster a culture focused on technical excellence and creative problem solving. Proven ability to work ...

Duties Provide consultancy to consumers, helping them to understand how to consume Services as well as sourcing ideas for enhancements to our Services. Provide Design representation across the business with a knowledge of each of the Services that make up the domain. Tactical Planning: Be able to identify short … term Design decisions that can resolve Programmatic challenges in a way that does not undermine the Safety assurance or undermine the Roadmap for the Service. Review Change Requests and associated plans as raised by the Service Operations team to identify whether the proposed change is within the Design ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence ...

lead a talented team and drive innovative solutions across the organisation! Benefits 5 days annual leave, plus bank holidays (rising annually after 2 years' service) Additional 30 minutes time worked during the week to accrue additional leave, which can be used for period between Christmas and New Year Generous … pivotal role in ensuring that our Oracle solutions are not only effective but also aligned with their business needs. Your expertise will guide the design, development and support of BPSS Systems-related modules, ensuring technical quality and operational excellence. This organisation uses Oracle functionality across its departments in Finance ...