Service Desk Team Leader Jobs in England

Service Desk Team Lead
UK > England

The median Service Desk Team Lead salary in England is £35,750 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 663 710 828
Rank change year-on-year +47 +118 +192
Permanent jobs requiring a Service Desk Team Leader 26 131 89
As % of all permanent jobs advertised in England 0.052% 0.15% 0.10%
As % of the Job Titles category 0.057% 0.16% 0.11%
Number of salaries quoted 24 108 78
10th Percentile £30,188 £29,750 £29,000
25th Percentile £31,188 £31,188 £32,125
Median annual salary (50th Percentile) £35,750 £37,500 £42,500
Median % change year-on-year -4.67% -11.76% +21.43%
75th Percentile £41,375 £47,813 £48,750
90th Percentile £46,375 £55,000 £52,800
UK median annual salary £35,750 £37,500 £42,125
% change year-on-year -4.67% -10.98% +20.36%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,303 81,796 81,052
% of permanent jobs with a recognized job title 91.09% 94.56% 91.55%
Number of salaries quoted 24,383 60,874 51,701
10th Percentile £29,750 £28,500 £32,626
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,000 £53,000 £60,800
Median % change year-on-year +5.66% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Desk Team Leader
Job Vacancy Trend in England

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Team Leader in England

Service Desk Team Leader
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Team Leader in England.

Salary trend for Service Desk Team Leader in England

Service Desk Team Leader
Salary Histogram in England

Salary distribution for jobs citing Service Desk Team Leader in England over the 6 months to 20 May 2025.

Salary histogram for Service Desk Team Leader in England

Service Desk Team Leader
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the England region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +69 7 £36,500 -7.01%
Midlands +44 7 £32,500 -13.33% 4
Yorkshire +63 5 £32,500 +3.17% 3
North of England +26 5 £32,500 +3.17% 3
West Midlands +63 4 £36,250 +6.62% 2
East of England +30 4 £42,500 +32.81%
East Midlands +6 3 £32,000 -14.67% 2
London +95 2 £51,250 -6.82%
South West +86 1 £38,500 +18.46% 1
Service Desk Team Leader
UK

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2025, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Team Leader in the job title.

1 17 (65.38%) ITIL
2 15 (57.69%) Problem-Solving
3 13 (50.00%) Social Skills
3 13 (50.00%) Microsoft 365
4 12 (46.15%) ITSM
5 11 (42.31%) Microsoft
5 11 (42.31%) Continuous Improvement
6 10 (38.46%) Azure
6 10 (38.46%) Windows
6 10 (38.46%) Active Directory
6 10 (38.46%) Service Management
6 10 (38.46%) Service Delivery
7 9 (34.62%) Customer Service
8 8 (30.77%) SLA
9 7 (26.92%) Process Improvement
9 7 (26.92%) Customer-Centricity
10 6 (23.08%) Mentoring
10 6 (23.08%) VMware
11 5 (19.23%) Coaching
11 5 (19.23%) Line Management
11 5 (19.23%) ServiceNow
11 5 (19.23%) Windows 10
12 4 (15.38%) Inclusion and Diversity
12 4 (15.38%) Collaborative Culture
12 4 (15.38%) Analytical Skills
12 4 (15.38%) Cisco
13 3 (11.54%) SharePoint
13 3 (11.54%) Microsoft Exchange
13 3 (11.54%) DNS
13 3 (11.54%) Stakeholder Management

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) Microsoft Exchange
1 3 (11.54%) SharePoint
Applications
1 1 (3.85%) Microsoft Excel
1 1 (3.85%) Microsoft Office
Cloud Services
1 13 (50.00%) Microsoft 365
2 10 (38.46%) Azure
3 2 (7.69%) Entra ID
4 1 (3.85%) SaaS
Communications & Networking
1 3 (11.54%) DNS
1 3 (11.54%) Remote Desktop
2 2 (7.69%) Converged Networks
2 2 (7.69%) Firewall
2 2 (7.69%) LLU
2 2 (7.69%) PBX
2 2 (7.69%) VLAN
2 2 (7.69%) WAN
2 2 (7.69%) Wi-Fi
2 2 (7.69%) xDSL
3 1 (3.85%) Broadband
3 1 (3.85%) DHCP
3 1 (3.85%) Internet
Database & Business Intelligence
1 2 (7.69%) Azure SQL Database
Development Applications
1 3 (11.54%) JIRA
General
1 13 (50.00%) Social Skills
2 4 (15.38%) Analytical Skills
2 4 (15.38%) Inclusion and Diversity
3 2 (7.69%) Organisational Skills
4 1 (3.85%) Pharmaceutical
Miscellaneous
1 2 (7.69%) Onboarding
2 1 (3.85%) Data Protection Act
2 1 (3.85%) Driving Licence
2 1 (3.85%) Virtual Team
Operating Systems
1 10 (38.46%) Windows
2 5 (19.23%) Windows 10
3 2 (7.69%) Linux
3 2 (7.69%) VMS
4 1 (3.85%) Windows Server
Processes & Methodologies
1 17 (65.38%) ITIL
2 15 (57.69%) Problem-Solving
3 12 (46.15%) ITSM
4 11 (42.31%) Continuous Improvement
5 10 (38.46%) Service Delivery
5 10 (38.46%) Service Management
6 9 (34.62%) Customer Service
7 7 (26.92%) Customer-Centricity
7 7 (26.92%) Process Improvement
8 6 (23.08%) Mentoring
9 5 (19.23%) Coaching
9 5 (19.23%) Line Management
10 4 (15.38%) Collaborative Culture
11 3 (11.54%) Incident Management
11 3 (11.54%) People Management
11 3 (11.54%) Performance Metrics
11 3 (11.54%) Problem Management
11 3 (11.54%) Stakeholder Management
11 3 (11.54%) Trend Analysis
12 2 (7.69%) Change Management
Programming Languages
1 2 (7.69%) SQL
Qualifications
1 1 (3.85%) Azure Certification
1 1 (3.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (30.77%) SLA
2 1 (3.85%) QA
System Software
1 10 (38.46%) Active Directory
2 2 (7.69%) pfSense
Systems Management
1 2 (7.69%) cPanel
1 2 (7.69%) Microsoft Intune
Vendors
1 11 (42.31%) Microsoft
2 6 (23.08%) VMware
3 5 (19.23%) ServiceNow
4 4 (15.38%) Cisco
5 3 (11.54%) Veeam
6 2 (7.69%) Draytek
6 2 (7.69%) Zoho
7 1 (3.85%) Freshdesk
7 1 (3.85%) SAP
7 1 (3.85%) Sun