1 to 25 of 47 Service Management Jobs in the Thames Valley

Reporting to the Head of Global Business Services, the GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting … as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring … innovation/impact of continuous improvement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service … team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and … contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and … contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. · Understanding More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

What you will do as a Service Delivery Manager · Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive … delivery culture. What you’ll bring · Experience supporting the delivery of business services in secure or complex environments. · Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. · Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. · Familiarity with business systems, identity management, and secure service principles. · Strong communication skills More ❯

Service Transition Lead - Oracle HCM Transformation | 10 Month Contract | (Inside IR35) | Hybrid, Havant/Reading| Starting ASAP Please note, Oracle HCM implementation exp is required for this role Day Rate: £648 About the Role: Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM More ❯

Service Transition Lead - Oracle HCM Transformation 10 Month Contract (Inside IR35) Hybrid, Havant/Reading Starting ASAP Please not, Oracle HCM implementation exp is required for this role Day Rate: 648 About the Role: Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM More ❯

Service Transition Lead - Oracle HCM Transformation | 10 Month Contract | (Inside IR35) | Hybrid, Havant/Reading| Starting ASAP Please note, Oracle HCM implementation exp is required for this role Day Rate: £648 About the Role: Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You'll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle - from prospecting and qualification to negotiation, close, and More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into the business , making … You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … communication. Monitor KPIs, SLAs, and performance metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management More ❯

edge digital systems supporting the UK's flagship Fusion Energy initiative. This is a unique opportunity to play a pivotal role in delivering the next generation of Digital Engineering Management capability for one of the most complex and forward-looking engineering environments in the world. The Role As PLM Systems Manager, you'll take accountability for the Digital Engineering … Management Systems workstream within the Engineering Tools function, overseeing delivery and operation of the 3DX PLM platform. You'll work closely with Solution Architects, Product Managers and enterprise-level stakeholders to ensure that the digital backbone of the programme operates seamlessly - enabling innovation, integration, and secure collaboration across the entire engineering lifecycle. Key responsibilities include: * Leading the delivery and … management of digital systems that underpin engineering management capabilities. * Overseeing the embedded vendor team delivering the 3DX PLM implementation. * Managing integrations between engineering systems and the wider digital landscape. * Driving service management, cybersecurity compliance, and operational excellence. * Ensuring new capabilities are delivered on time, on budget and to quality standards. * Championing agile delivery approaches within a More ❯

the business units' initiatives and are aligned with business goals and contribute to the overall strategy. Participate in the strategic planning process to identify IT needs and opportunities. Relationship Management Build and maintain strong relationships with key stakeholders in the business units. Act as a trusted advisor to the business on IT-related matters. Facilitate regular meetings with business … units to discuss current and future IT needs. Project Management Oversee IT projects from conception to completion, ensuring they meet business requirements and are delivered on time and within budget for the business unit Coordinate with project managers and IT teams to ensure successful project delivery. Monitor project progress and provide regular updates to stakeholders. Service Management Ensure IT services meet the needs of the business and are delivered effectively. Establish interlock with Service Mgmt. team to monitor and report on service performance, identifying areas for improvement. Work with IT Service Engineering & Service Mgmt. teams to resolve service issues promptly. Communication Serve as a point of contact between the business and More ❯

Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700 Main Responsibilities: Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills: Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within More ❯

Key Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced More ❯

Key Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced More ❯

Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with company objectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. More ❯

and hands-on leadership across complex, multi-supplier environments. What we re looking for: Strong background in engineering leadership, governance, and process design Experience working across software, infrastructure, or service management disciplines Proven ability to define and embed automation and tooling strategies Excellent stakeholder management and communication skills What s in it for you: 26 days annual … for all aspects of engineering process, governance, technology and strategy -Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products -Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently -Define More ❯

and hands-on leadership across complex, multi-supplier environments. What we’re looking for: Strong background in engineering leadership, governance, and process design Experience working across software, infrastructure, or service management disciplines Proven ability to define and embed automation and tooling strategies Excellent stakeholder management and communication skills What’s in it for you: 26 days’ annual … for all aspects of engineering process, governance, technology and strategy -Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products -Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently -Define More ❯

off, 3 days 0700 - 1900 and 3 nights 1900 - 0700, 4 off. Description: CONTRACTOR MUST HOLD SC CLEARANCE MUST BE PAYE THROUGH UMBRELLA Job Description: Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident, problem, and … change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure … management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a More ❯

Rate: up to £184 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted. Role purpose/summary Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate More ❯

Rate: up to £184 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted. Role purpose/summary Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate More ❯

Service Transition Lead - Oracle HCM Transformation Reading - Hybrid 10 Month Contract Inside IR35 Lorien is currently recruiting for a Service Transition Lead - Oracle HCM Transformation to join our client on a 10 month initial contract, inside IR35. In this role, you will manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and … state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. What you will do in this role is: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams … required acceptance Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS Oversee knowledge transfer, training, and documentation for internal IT and business support team. Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one The skills required in order to be successful in the position: Demonstrated experience More ❯

stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration … insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools … Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of More ❯

solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and ensure we can continue to deliver an excellent service to our customers! Location: Bracknell, Berkshire Contract Type: Temporary 12 month contract (Temp to perm role) Salary: £15 per hour PAYE via Reed About the Role We are seeking … Responsibilities Log, triage, and assign incidents across various systems Manage incidents through to resolution in collaboration with third-party vendors. Maintain accurate and up-to-date records across all service management tools. Schedule and coordinate engineering visits, ensuring optimal resource allocation. Liaise with customers and stakeholders to provide timely updates and support. Essential Skills & Experience Proven experience in … incident resolution and/or secure IT infrastructure management Strong background in customer service Confident in diary management and coordinating field-based teams Experience working with third-party suppliers and service providers Proficient in Microsoft Office (Excel, Outlook, Word, etc.) Why Join Us? Be part of a collaborative and supportive team environment Gain exposure to a More ❯