1 to 25 of 53 Service Management Jobs in the Thames Valley

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Your New Company A prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function. Supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting … organisation going through change. Your New Role As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director ...

SIAM Lead 6-12 Month Contract | Hybrid UK | Competitive Day Rate We're seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual … service improvement across business-critical services. Key Responsibilities Define and implement the SIAM operating model, governance framework and service integration strategy Lead service delivery across multiple vendors and internal technology teams Own Incident, Problem, Change, Release, Service Request and Service Level Management processes Drive ...

Service Coordinator - Reading - Salary to £30,000 We are working with a leading provider of integrated technical and security support services, due to continued growth, we are looking for a highly organised and customer-focused Service Coordinator to join their team in Reading. The Service Coordinator plays … vital role in ensuring the smooth delivery of service, maintenance, and support activities across a range of customer sites. Working within a fast-paced operational environment, you will coordinate reactive service requests, planned maintenance visits, and fault resolution activities while ensuring service levels are consistently achieved. This ...

Service Coordinator Slough £30,000 We are currently recruiting for a Help Desk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This … professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills ...

Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring … professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills ...

team collaborate directly with external customers to ensure SAS solutions align with and adapt to their evolving business needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes … Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. Build Customer Success Plans based ...

play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference to service performance, this could be an excellent opportunity. What you'll be doing You’ll take ownership of high-impact service incidents from … moment they are identified through to full service restoration. Working alongside technical specialists, suppliers and business stakeholders, you’ll ensure incidents are managed professionally, communications remain clear and everyone stays focused on achieving the best possible outcome. Alongside major incident management, you’ll contribute to the wider Service ...

Head of Service Desk Buckinghamshire | Hybrid working (3 days in the office) | Permanent C£90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We're partnering with a successful and growing technology services … organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You'll be responsible for driving service performance, developing ...

Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary £38,000–£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead … delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management ...

services across a designated region. Reporting to the Head of Field Operations, you will be responsible for the operational performance, technical leadership and people management of regional IT Managers, Onsite Engineers and other field-based colleagues. You'll ensure services are delivered consistently, customer commitments are met and regional … teams have the resources, support and direction needed to succeed. This is a highly visible leadership role, combining operational management, technical oversight and customer engagement. You'll act as the senior escalation point for complex technical and service issues while driving high standards, continuous improvement and a culture ...

Context The Director of Product Management sets a visionary product line direction, fostering innovation, troubleshooting process issues, and promoting cross‐functional collaboration. The role also includes the responsibility of optimizing for the company's overall success, influencing industry events, and creating a collaborative and employee‐centric work environment. What … Craft a compelling vision for product and builds management and cross‐functional support for that vision Build a strong team and an environment of innovation and promotes innovation cross‐functionally Troubleshoot process issues that are hindering teams Reapply process improvements from one team across other teams Runs ...

cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring for a professional … managers were required. You will: What youll do Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform workshops ...

client is a growing UK Software product company providing workforce management software to 100's of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line/Service Management) to help shape … they deliver service, working closely with Product and Engineering. Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin … fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JU Security Clearance: Active SC Clearance (Essential) Duration: ASAP - 31 October 2026 Working Hours: Monday ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

Business Account Executive MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executives to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

push boundaries to deliver extraordinary impact and make KKI a brilliant place to work. Job Purpose You will be accountable for the successful management and delivery of all Kyowa Kirin group IT services to Orchard. In addition, you will act as the Head of IT for Orchard Therapeutics, ensuring … Orchard’s business priorities, compliance obligations, and long‐term strategic objectives. Responsibilities Key Responsibilities: Work closely with Kyowa Kirin group teams to ensure effective service delivery, clear accountability, and appropriate transition of responsibilities across the IT operating model Act as the primary point of contact between Kyowa Kirin ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...