10 of 10 Service Manager Jobs in the East of England

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in … IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience … 3rd line support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve More ❯

Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional … service standards. The Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous … improvement across processes, training, and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator More ❯

Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional … service standards. The Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous … improvement across processes, training, and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator More ❯

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree , on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that … covers operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities • Generate both simple and complex quotations for existing clients • Oversee onboarding of new customers, managing the transition from sales handover to full service implementation • Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs … and SLAs are met or exceeded • Conduct regular recorded service review meetings, preparing and presenting current performance data • Act as the primary escalation point for issue resolution, maintaining strong client relationships • Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30% • Prepare and approve invoices prior to finalisation • Receive and process More ❯

Currently remote working but moving to hybrid in the coming months An exciting opportunity has arisen for an experienced Service Desk Manager to lead a growing technical support team for a well-established IT services provider. This role will suit someone who thrives on delivering exceptional customer service, driving operational excellence, and leading teams to success. … You’ll oversee day-to-day Service Desk operations, manage escalations, and continuously improve service delivery processes in line with ITIL best practices. Key Responsibilities Lead and manage daily Service Desk operations, ensuring efficient delivery of IT support services. Oversee the implementation and adherence to policies, processes, and procedures across the Service Desk function. Act as … high-priority issues, ensuring timely resolution and clear communication with stakeholders. Build and maintain strong relationships with clients, promoting trust and long-term partnerships. Manage, mentor, and develop the Service Desk team — including recruitment, training, performance management, and setting clear objectives. Monitor service performance, producing regular reports and insights for the leadership team. Identify opportunities for continuous improvement More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as the key … point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership: Leverage hands-on IT More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space More ❯

Join a Leading Semiconductor Company as a Service Delivery Manager ! We’re recruiting on behalf of a cutting-edge semiconductor client who is driving innovation in AI enablement across infrastructure, platforms, and business processes. This is a unique opportunity to lead service delivery for AI solutions in a fast-paced, forward-thinking environment. Contract Details Contract … Length: 6 months Daily Rate: £500 per day (inside IR35) Location: Cambridge (Hybrid – 3 days on-site per week) Start Date: ASAP Key Responsibilities Lead service readiness and delivery for AI tools and platforms. Coordinate release cycles, early life support, and post–go-live activities. Translate technical updates into clear, user-focused communications. Maintain enablement repositories and knowledge hubs … sessions and awareness campaigns. Support internal reporting through adoption and performance data. Key Requirements Strong written and verbal communication skills; able to simplify complex technical concepts. Proven experience in service delivery, communications, or enablement within IT or enterprise environments. Familiarity with platforms such as SharePoint, Confluence, Jira, and ServiceNow. ITIL experience is essential. Understanding of AI tools and enterprise More ❯

infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced IT Support Manager to … join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage … on a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and More ❯

Look no further. This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the user across our global teams. Location: Cambridge (Hybrid) Rate: £550 per day (inside) Immediate start available. Global fast paced … environment. What You’ll Be Doing Own the end-to-end service delivery for AI tools and platforms, from release to adoption. Partner with Product, QA, and Ops to ensure seamless go-lives, early life support, and continuous improvement. Translate complex updates into clear, user-first communications that build trust and drive engagement. Lead the creation of enablement materials … Use data to tell the story, combining operational, technical, and engagement metrics to inform leadership and shape future releases. What You’ll Bring A passion for clarity, structure, and service excellence. Proven experience in service delivery, enablement, or communications within a tech or enterprise environment. Strong storytelling and communication skills, you can translate tech into impact. Experience with More ❯