implement Service Operating Models. Support service transition, acceptance testing, and operational readiness activities. Develop support models, processes, governance, and documentation. Configure and administer ServiceNow CSM, including Service Catalogue, workflows, ITAM, and CI management. Deliver operational training and knowledge transfer. Work closely with architects, project teams, and operational stakeholders. Essential Experience … Service Design, Service Transition, and Operational Readiness. Hands-on ServiceNow CSM configuration and administration. Managed services environments, ideally covering WAN, LAN, and WLAN services. Service acceptance testing and service handover. Creation of operational documentation, policies, and procedures. Strong stakeholder management and communication skills. Location & Travel Work will be delivered across ...