IT Service Desk Customer Service Apprentice
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £22,037 a year
impact of issues. Participating in ITIL-based Incident and Problem Management in line with documented processes. Updating the IT Services Status Page and social media in response to service outages. Occasionally carrying out remote desktop support to resolve minor issues. Ensuring that technical solutions are documented within ...