Lead Service Designer
- Location
- City Of London, England, United Kingdom
Evidence-Based Decision Making: Ground recommendations in robust research and evidence, synthesising field and desk research data to inform service concepts and business decisions. Stakeholder Engagement: Facilitate and develop workshops, co-creation sessions, and presentations to ensure stakeholder buy-in and alignment. Team Leadership & Development: Inspire, mentor … ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital ...