Quality Assurance Team Leader (Associate)
- Hiring Organisation
- Capital One UK
- Location
- Nottingham, UK
- Employment Type
- Full-time
Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Monitor and report on team effectiveness, ensuring accurate data and reporting are delivered … expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement ...