Junior Application Support Analyst
- Location
- Manchester, England, United Kingdom
This role is in the application support team in the IT department and will be responsible for the day-to-day support and operations of our business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades … working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings ...