1 to 25 of 40 Support Analyst Jobs in the Thames Valley

promoting growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst DEPARTMENT: Financial Messaging - Service Desk LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the … Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow More ❯

promoting growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical … issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve or escalate of More ❯

Social network you want to login/join with: We are seeking a highly skilled and experienced Third Line Support Analyst to join our dynamic IT support team within a fast-paced Managed Service Provider (MSP) environment. This role involves a customer focused approach, handling complex technical issues, leading incident and problem resolution efforts, and acting as … an escalation point for the 1st and 2nd line support teams. The ideal candidate will have strong problem-solving abilities, deep technical knowledge across a broad range of systems, and the ability to work effectively under pressure. Responsibilities Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers Troubleshoot and resolve … resolve hardware/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along with our Project Manager have the ability to technically lead, implement and deliver projects for our clients. Microsoft More ❯

next level? Do you thrive in a dynamic environment, solving technical challenges and supporting a diverse client base? If you have extensive experience in 2nd and 3rd line IT support, as well as a strong command of Windows, Azure, and Office 365, we want to hear from you! About Us We are a trusted Managed Service Provider (MSP) based … in Reading, delivering exceptional IT support and services to businesses across the Berkshire area. Our mission is to empower local businesses with reliable, secure, and innovative IT solutions that help them succeed. The Role As a Senior IT Support Analyst , you will be a vital part of our team, providing expert support to our clients. Your … technical knowledge and problem-solving skills will ensure the smooth operation of IT systems and contribute to the success of local businesses. Key Responsibilities Deliver 2nd and 3rd line support to resolve complex technical issues? Provide expert guidance on Windows environments , Azure , and Office 365 Collaborate with clients to implement, maintain, and optimize IT solutions? Troubleshoot and resolve hardware More ❯

Social network you want to login/join with: IT Support Engineer/Technical Support Analyst, slough col-narrow-left Client: Joseph Hage Aaronson & Bremen LLP Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Who are we? The … staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware More ❯

to login/join with: Working for an established Health Care sector provider, our client opened their UK office in 2019 and are looking to appoint an experienced IT Support Analyst as part of their continued growth plans. This role is based near Bracknell, RG post code. You will be reporting to the UK Operations Manager, but will … also work closely with the Head Office IT Team, based in the United States. IT Support Analyst Responsibilities: The IT Support Analyst is a critical member of the IT team, responsible for supporting local and remote users in a fast growing company with 24/7 operations. This position will provide initial contact for internal company … employees seeking assistance and support of computer hardware, software applications, and other various desktop devices. This hands-on position will support employees at office near Bracknell, plus users working out of their homes. This person will have the opportunity to make a positive impact on the department and organization since this role is very visible within the company. More ❯

delivering cutting-edge solutions that revolutionize businesses. We pride ourselves on our innovative culture, collaborative environment, and commitment to customer excellence. We are seeking a proactive and skilled Technical Support Analyst to join our dynamic team and help us continue our journey of growth and innovation. Key Responsibilities - Provide exceptional technical support to our clients, addressing and … problems in a timely and efficient manner. - Collaborate with the development and QA teams to identify, replicate, and report software bugs and issues. - Document and maintain detailed records of support interactions, including troubleshooting steps and resolutions. - Assist in the creation and maintenance of user guides, FAQs, and other support documentation. - Participate in software testing and quality assurance activities … latest software updates, features, and industry trends. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 2 years of experience in a technical support or similar role, preferably within a software environment. - Strong understanding of software applications, operating systems, and networking concepts. - Excellent problem-solving and analytical skills, with the ability to think More ❯

Role Overview As an IT Telephony Analyst, you will provide essential first-line support for telephony and communication systems, ensuring seamless voice connectivity for a global customer base. You will be responsible for troubleshooting VoIP, PBX, and unified communications platforms, resolving telephony-related incidents through phone and case management systems. Working in shift patterns ranging from 8am to … 11pm, with later shifts occurring once every six weeks as you gain experience, you will ensure compliance with IT support procedures, escalate issues when needed, and collaborate with senior IT support teams to maintain efficient operations. Responsibilities Follow IT support procedures and escalate issues when needed. Troubleshoot and triage telephony, VoIP, and PBX support cases. Document … system failures and update internal databases. Manage customer cases from setup to ongoing support, ensuring SLAs are met. Act as the technical lead during customer service reviews. Communicate updates, impacts, and solutions to customers. Ensure compliance with policies and timely submission of reports. What you'll need to succeed Ability to work onsite at the Milton Keynes office More ❯

Social network you want to login/join with: We are currently recruiting for a Technology Support Analyst II, on a 12 month fixed term contract, to work Monday to Friday 9.30am to 5.30pm in our London office. POSITION OVERVIEW The Technology Support Analyst II is responsible for day-to-day PC hardware and software support. … priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services … candidate will be part of a weekend coverage Rota. They may also be required to work overtime during the weekdays or weekends when needed. This is an in-office support role. JOB RESPONSIBILITIES (This list is not exhaustive and may be supplemented and changed as necessary.) Good judgment in assessing user issues; intermediate troubleshooting methodology. Ability to work for More ❯

talk with your recruiter to learn more. Base pay range Direct message the job poster from ISR Recruitment Digital Recruitment Specialist | GDS | Digital First | Discovery | Alpha | Beta | Live Application Support Analyst Gerrards Cross, Buckinghamshire (Onsite) £35,000 per annum (plus excellent company benefits) The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in … client needs. Strong technical expertise and excellent communication skills are essential for providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in 1st/2nd Line Support, Application Support, or similar roles. Experience with Application Support, Windows, Databases, and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Ability to work autonomously … please call Edward Laing at ISR Recruitment on 07436 071 872. Additional Details: Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: IT System Training and Support, IT Services and IT Consulting, IT System Operations and Maintenance Referrals can double your chances of interviewing at ISR Recruitment. Other Opportunities: Set job alerts for “Application Support More ❯

Location: gerrards cross, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Application Support Analyst Gerrards Cross, Buckinghamshire(Onsite) £35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in … a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards Cross site in the heart of Buckinghamshire. We are looking for a driven individual who thrives on problem-solving and takes ownership of situations to deliver technical solutions, always prioritizing our clients … strong technical expertise and excellent communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Ability to More ❯

success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will … interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application support More ❯

success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will … interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application support More ❯

Job Description IT Analyst 12 month contract Inside IR35 £32.31 per hour Bracknell (Remote) Must Have Direct procurement experience in combination with SAP deployment experience Currently deploying new instance of SAP (wave 1 went live in May) Support Analyst to continue supporting other rollouts (over next 15 months). Working with Global STP deployment lead who is … Lots of communication with super users internally and also service provider Experience supporting data migration activities Happy for worker to be remote Working with the Global STP Deployment Lead, support the end-to-end deployment of the SAP S4 Hana procurement system, including planning, configuration, testing, and go-live support. Manage project timelines, resources, and deliverables to ensure successful … implementation within the defined scope and budget. Work closely with cross-functional teams, including IT, finance, and procurement. Develop and deliver training programs for end-users, providing ongoing support and troubleshooting to ensure smooth adoption of the new system. Identify opportunities for process improvements and system enhancements to maximize efficiency and effectiveness of the procurement function. Support data More ❯

Category: Other - EU work permit required: Yes Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Job Overview: We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you'll provide first-line technical support to end-users, assisting with application issues, data queries, and … access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience. Key Responsibilities: Monitor and triage incoming support tickets and phone calls. Respond to and resolve first-line support issues and service requests, escalating more complex problems as needed. Execute basic SQL … queries to support data retrieval and issue resolution. Review and action system alerts and exception reports to ensure service reliability. Maintain accurate, clear documentation of support activity and troubleshooting steps in ticketing systems. Skills & Experience Required: Previous experience in a software application support, IT support, or data analysis role. Basic understanding of SQL and relational databases More ❯

Social network you want to login/join with: D365 SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a … D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working … workload under pressure & without supervision. Willingness to continue learning and develop your technical skills. Full UK Driving license Main Responsibilities: Provide specific 1st/2nd line D365 SCM software support Monitor ERP batch queues for error notifications. Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated More ❯

Social network you want to login/join with: Location: London | Hybrid (3 days/week in-office) We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not … HR, Finance, ERP, and integration platforms. About You You’re a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments … Analyse performance trends and recommend system/process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in Softcat's success. As our business grows and evolves it is essential that we have … to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based … systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved issuesto 3rd Line Support More ❯

1st Line Technical Support Analyst Reading/Hybrid What it's like to work at Landmark : At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously … Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: • Competitive Salary • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave … us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We are currently seeking an enthusiastic IT Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology. Working More ❯

Application Support Analyst - Saas/SQL Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to get more hands on, & build up their … software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £35-40K + benefits. Apply now for immediate consideration and interview this week! Application Support Analyst - Saas/SQL Oscar Associates (UK) Limited is acting More ❯

Information Technology Support Analyst, Slough Client: Senitor Associates Location: Slough, United Kingdom Job Category: Other EU Work Permit Required: Yes Job Views: 5 Posted: 05.05.2025 Expiry Date: 19.06.2025 Job Description: Join this fast-growing software provider as a Technical Support Engineer, supporting users of their software. You will play a key role in supporting web applications, providing … user support, and training new users on the platform. This role is perfect for someone who wants to gain more hands-on experience and build their software skills. Key Skills: Experience with databases and basic SQL Experience with web servers, such as Apache, is helpful Remote access tools Starting salary in the region of £30-35K + benefits. More ❯

Cloud Marketplace 2nd Line Support Analyst Join to apply for the Cloud Marketplace 2nd Line Support Analyst role at Softcat . About the Role Softcat is seeking a Cloud Marketplace 2nd Line Support Analyst to provide advanced technical support for cloud-based systems and services. You will be responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Responsibilities Respond to 2nd line support issues within SLAs. Diagnose and resolve technical problems related to cloud services, including virtual machines, storage, and networking. Monitor cloud systems and proactively identify issues. Escalate unresolved issues to 3rd Line Support or Cloud Service Providers. Document support activities and maintain a knowledge base. Collaborate with cross-functional teams to manage and deploy cloud solutions. Requirements Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud). Experience with C#, MVC, RESTful APIs, and JSON. Experience with SOA/API architecture. Systems integration development experience. Web Services development and consumption More ❯

Operations Support Analyst £40,000 - 50,000 GBP Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Role: Operations Support Analyst Salary: £40,000 - £50,000 Additional Package: 10% Bonus, Extensive Benefits Package Location: Amersham (Hybrid, with UK and occasional international travel) Are you an Operations Support Analyst looking for your next opportunity? This … re someone who thrives on solving complex problems, enjoys working with both business and tech stakeholders, and wants to make a tangible impact across a global operation, this Operations Support Analyst role could be a perfect fit. You'll collaborate across functions, liaise with managed service providers, and play a pivotal role in improving processes and support across HR, Finance, ERP, and integration systems. What you'll be doing as an Operations Support Analyst: Monitor daily operations, respond to incidents, and manage escalations across enterprise IT systems. Produce insightful reports and dashboards using tools like Excel and Power BI. Identify opportunities for operational improvement and drive small-scale initiatives. Document internal procedures and develop More ❯

Social network you want to login/join with: This is an exciting opportunity as an IT Analyst to work for one of the leading financial institutions in London. As an IT Analyst, you will be joining a dynamic team that supports a trading floor environment, ensuring the smooth operation of IT systems and providing high-quality support to business lines. Hybrid Role - Central London Based - Rolling Contract role Responsibilities include: Delivering daily IT support to ensure the smooth operation of the trading floor environment. Managing local assets and addressing proximity tickets efficiently. Collaborating with various teams to ensure seamless communication and support. Keeping processes and documentation updated and aligned with standard procedures. Providing support … PowerShell and Unix administration. Experience in trading floor support. Strong problem solving abilities and capability to perform under pressure. If you would like to know more about this IT Analyst role, please apply now! #J-18808-Ljbffr More ❯

My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software. This is a hybrid role — you’ll be expected to work in the office 3 days a … week, with 2 days from home. Key Responsibilities: Provide application support to end-users via phone, email, and Teams. Troubleshoot and resolve software issues, escalating where necessary. Perform manual testing on in-house applications and assist with identifying bugs or improvements. Accurately document support tickets, test results, and user feedback. Required Experience: Experience supporting software applications. Excellent attention More ❯