21 of 21 Support Analyst Jobs in the North West

Technical Support Engineer/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer/1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer/1st/… 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the Service Desk Delivery Manager in the triage of tickets, including: * Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them … changes or agreed outages. * Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer/1st/2nd Line Support Analyst Knowledge, Sills and Experience: * ITIL Certification is preferred * Experienced working with, troubleshooting and improving More ❯

Technical Support Engineer/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer/1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer/1st/… 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the Service Desk Delivery Manager in the triage of tickets, including: * Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them … changes or agreed outages. * Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer/1st/2nd Line Support Analyst Knowledge, Sills and Experience: * ITIL Certification is preffered * Experienced working with, troubleshooting and improving More ❯

ROLE OVERVIEW Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment … and management of these services. KEY DUTIES AND RESPONSIBILITIES: Your duties as the IT Support Analyst will be varied; however, the key duties and responsibilities are as follows: 1. Provide support to all users of the IT Business Services. 2. Log and resolve incidents, service requests, problems … and implement improvements in existing IT systems and procedures. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history: 1. Degree in an IT related field (or equivalent More ❯

ROLE OVERVIEW Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment … and management of these services. KEY DUTIES AND RESPONSIBILITIES: Your duties as the IT Support Analyst will be varied; however, the key duties and responsibilities are as follows: 1. Provide support to all users of the IT Business Services. 2. Log and resolve incidents, service requests, problems … and implement improvements in existing IT systems and procedures. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history: 1. Degree in an IT related field (or equivalent More ❯

IT Support Analyst We are currently looking for an IT Support Analyst to join The Sovini Group. Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. … be treated fairly, with respect and free from discrimination. Inclusivity matters We recognise candidates may have diverse needs, and we will always look to support this throughout the process. If you have got the talent, the potential, the drive and determination there is a place for you at The … Sovini Group. This position is a permanent opportunity As an IT Support Analyst, you will be expected to: Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues More ❯

Technical Support Analyst Deeside £26,750 + Pension, Bonus and private healthcare A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when required. … Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time More ❯

Technical Support Analyst Deeside £26,750 + Pension, Bonus and private healthcare A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when required. … Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time More ❯

Technical Support Analyst Deeside £26,750 + Pension, Bonus and private healthcare A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing More ❯

User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Support Analyst is to provide first and second line support for all NHSBSA employees. The End User Compute Support Analyst is … responsible for triaging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need the End User Compute Support Analyst to understand the importance of integrity and … analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Add to and ensure the knowledge base and knowledge records are accurate, up to date and relevant for our customers and More ❯

Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £23,700 + overtime You will be … You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support … them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. More ❯

Tittle: Operations Support Analyst/Messaging Ops Support Engineer Contract Length: 12 Months Location: Chester (3 days onsite per week) Working Pattern: Full Time (need out of hours support) Rate: Highly competitive rate available for suitable candidates Are you ready to make an impact in the … Unified Communications arena? We are seeking a dynamic and skilled Operations Support Analyst/Messaging Ops Support Engineer to join our team! If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you! Required Skills & Experience: Experience … Voice Persistent chat - symphony linux based - in the cloud. Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx. Experienced in infrastructure to support symphony. Strong experience in Microsoft PowerShell and other scripting technologies. Proficiency with monitoring tools such as Splunk and SCOM. Ability to effectively interface with More ❯

Role: Application Support Analyst Location: Warrington, with travel as required (we offer Hybrid working supported by a Smart Working Policy) Full Time or Part Time: Full Time Directorate: Digital Solutions Salary: Negotiable DOE Company Overview: Ardent is the UK’s leading provider of land, consent management and stakeholder … engagement services to support major infrastructure and regeneration projects from concept to delivery. We are Project Managers, Chartered Surveyors, Transport Planners and Land Referencers, based in London, Birmingham, Warrington, Leeds, Glasgow and Dublin and supporting projects throughout the UK and Ireland. Established in 1992 to provide a 'one stop … deliverable consents and build projects that positively impact people’s lives and the world that we live in. Purpose of the role: The Application Support Analyst will be required to support the Atlas Development lead in day-to-day maintenance of the Atlas database and to carry More ❯

your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Business Process & IT Support Analyst Location: Hinton House, Warrington Reports to (direct): Programme Manager Working Pattern: Site Specific Other: SC clearance will be required (The post you … resident in the UK for at least 5 years for SC prior to the date of application). Job summary The Business Process & IT Support Analyst will provide front-line technical support, training, and issue resolution for end-users on hardware, software, and peripherals, aiming for self … process improvements and training. As this role is part of the Programme Management Office you will work very closely with the Operations to provide support in areas such as User Acceptance Testing, application/solution development, compliance, security and other support activities required to deliver the innovation strategy. More ❯

URGENT PERMANENT ROLE TO FILL Application Support Analyst - Liverpool - Investment, Financial & Banking Systems £30,000pa + Excellent Benefits - Hybrid Working - Pension, Private Health Care, Holiday & Sick Pay CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 … and IT Support Experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre-requisite DBS and Financial Vetting will be required prior to offer of employement being sanctioned! Key Skills necessary: Previous experience in an Application Support, Service Desk or IT Support Team in the … priority and impact where necessary in consultation with the relevant Service to ensure effective management of incidents & incident management, and provision of service requests. Support the incident management framework for the firm and utilise problem management processes to reduce overall issues within IT. Adjust incident management process as required More ❯

Prestigious opportunity with a Global Market leader for an Applications/Systems Support Analyst with ERP knowledge. Following a period of significant growth, we are inviting you to join our success story as we continue with our digital transformation, enhancing existing systems and rolling out new systems to … improve business processes and profitability. As one of our Applications/Systems Support Analysts, you will be responsible for:- Developing and maintaining a sound working knowledge of applications, business systems and processes Working with systems vendors and systems analyst colleagues to support the end user base with More ❯

a critical role in the global manufacturing supply chain, with over 4,800 employees across 22 countries and 155 locations . The Enterprise Applications Support Analyst will focus on providing daily support for key software applications and multiple ERP platforms in use throughout the business. This position … with the defined ITIL based processes and agreed Business service level agreements. Producing data extracts via application client or SQL when required. Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users in a predominantly Windows environment. Facilitating knowledge transfer across the Group and customer base including … Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations. Required Qualifications, Experience, and Skills: 3 years’ experience in delivering Application Support in a complex corporate environment. Minimum 12 months experience with Microsoft Navision (versions 3.7 to 4.0, client version 2009). Experience working in a More ❯

A leading group of global life-saving technology businesses is seeking an Operations Support Analyst to join their expanding team. This exciting opportunity sits at the heart of a transformative digital strategy designed to harness the power of connected, smart technologies across operations and enterprise applications. With a … the smooth operation of critical IT systems, supporting enterprise applications, and driving continuous improvements across a diverse and dynamic technology landscape. Key Responsibilities Operational Support & Monitoring Manage daily IT operations, monitor system health, and escalate urgent service requests as needed. Conduct routine system checks to identify inefficiencies and operational … and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure consistent support and service delivery. Problem Solving & Root Cause Analysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information More ❯

systems and rolling out new systems to improve business processes, information, and profitability. The main focuses of the role are: To provide consultancy and support the business through the effective use of IT Systems that are managed by the UK IT Group To collaborate with senior systems analyst … What you'll be doing: To develop and maintain a sound working knowledge of business systems and processes Working with systems vendors and systems analyst colleagues to support end user base with application issues (oWMS, CBASE, SAP, Kronos, ADP) Administration processes e.g. access control, change management Participate in More ❯

Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4) our modern office space provides a comfortable and safe working environment for our staff. To aid with the support of our own in house software … part of your daily tasks. What you will be doing: As first point of contact youll be answering calls and logging tickets for the Support desk. Carrying out basic investigations of tickets ensuring all details are available for our Support team. Client follow ups as required. Administration of … call stack, maintaining a high standard of call notes. Maintaining good communication with the customerat all times. Liaising with support colleagues to ensure calls are closed according to SLA. Configuring Hardware onsite ready to ship to clients (Training Provided) 37.5hrs. Additional participation in the Weekend On Call rota once More ❯

Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4) our modern office space provides a comfortable and safe working environment for our staff. To aid with the support of our own in house software … part of your daily tasks. What you will be doing: As first point of contact youll be answering calls and logging tickets for the Support desk. Carrying out basic investigations of tickets ensuring all details are available for our Support team. Client follow ups as required. Administration of … call stack, maintaining a high standard of call notes. Maintaining good communication with the customerat all times. Liaising with support colleagues to ensure calls are closed according to SLA. Configuring Hardware onsite ready to ship to clients (Training Provided) 37.5hrs. Additional participation in the Weekend On Call rota once More ❯

Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4) our modern office space provides a comfortable and safe working environment for our staff. To aid with the support of our own in house software More ❯