Job Overview Our client, we’re working with exclusively, Has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join their expanding team with leadership qualities. The SupportManager will be … is looking forward to building additional team strength across all areas of the business. Responsibilities and Duties Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members … including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Ernest Gordon Recruitment
Technical Sales Manager £47,000 - £55,000 + Pension + Bonus Northampton Are you a proven manager of Technical sales teams? Do you enjoy helping customers navigate challenges and find effective solutions? Have you managed large teams of over 15 staff? On offer is an exciting opportunity to … and provides stability, reliabilty and an unrivalled expertise in their field of expertise. You will manage and lead a team of engineers and technical support (15+) staff to provide internal technical advice and product support to customers' requirements/specifications. THE ROLE Manage five technical teams Adhere to … apply now' to forward an up-to-date copy of your CV, or call us now. Reference number: BBBH19300 Key words: Fluid systems, Pneumatic, Manager, Engineering, Support, Rushden, Northampton, St Neots, Bedford, Huntingdon, Kettering Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment More ❯
Wolverhampton, West Midlands, United Kingdom Hybrid / WFH Options
Ibstock PLC
We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a Technical Support and Training Manager to come and join our team at our Futures … site, Wolverhampton, WV10 7QZ Job Purpose: To support Ibstock customers, technical and sales teams on technical/installation matters and training on Futures Products and Systems. Key Accountabilities: Provide first line technical support to Ibstock Futures installers and partners via phone, email or face to face on site. More ❯
Coalville, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Ibstock PLC
We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a Technical Support and Training Manager to come and join our team at our Head … Office, Ibstock, LE67 6HS. Job Purpose: To support Ibstock customers, technical and sales teams on technical/installation matters and training on Futures Products and Systems. Key Accountabilities: Provide first line technical support to Ibstock Futures installers and partners via phone, email or face to face on site. More ❯
WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and More ❯