11 of 11 Support Specialist Jobs in the Midlands

The Opportunity: Avantor is looking for a proactive and self-driven Innovation Support Specialist to join our team supporting customer sites across the UK. In this dynamic role, you'll support leading the deployment of digital tools and IoT technologies, support innovation trials, train onsite teams, and collaborate with stakeholders to build and present business cases … include travel across Europe. Working hours: Monday to Friday, core hours The Team You'll be part of a small, agile Innovation Team consisting of anInnovation Project Managerand anInnovation Support Specialist(you!). Together, you'll work closely with internal stakeholders, site managers, and the Smart Lab Manager Product Manager to deliver impactful, tech-enabled solutions that enhance … Experience: Proven experience inproject coordination or management, ideally within a scientific, technical, or innovation-focused environment Strong background indigital tools,IoT technologies, anddata-driven solutions, with the ability to support and troubleshoot new systems Excellentcommunication and stakeholder engagement skills, with confidence presenting to and collaborating across all organisational levels Demonstrated ability tolead innovation trials, build and presentbusiness cases, and More ❯

Role Overview Were seeking a technically skilled and customer-focused IT Support Specialist (Level 2) to join our dynamic and growing team. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and are passionate about working with the latest Microsoft cloud technologies, wed love to hear from you. In this varied and rewarding role … youll provide high-quality telephone, remote, and on-site support to a diverse range of customers. Youll play a key part in delivering exceptional service while following established processes and contributing to continuous improvement across our support operations. About Us Were a well-established and highly regarded Managed IT Service Provider based in Wollaston, Northamptonshire. With over … comprehensive range of IT services to small and medium-sized businesses, with a strong emphasis on Microsoft 365 and modern workplace cloud technologies. Our offerings include a busy technical support helpdesk, hardware and software procurement, cloud and connectivity solutions, and full-scale IT project management. Were a tight-knit, friendly team working from a modern, high-spec office environment More ❯

Are you ready to take the next step in your IT career? We're looking for a proactive and enthusiastic IT Operations Support Specialist to join a dynamic and forward-thinking IT team. This role offers the perfect blend of hands-on technical support and exposure to enterprise infrastructure-ideal for someone eager to grow in the … world of IT operations. What You'll Be Doing: Service Desk Support Be the first point of contact for IT support via phone, email, and ticketing system. Troubleshoot and resolve hardware, software, and network issues for both local and remote users. Handle user onboarding/offboarding, including account setup and equipment provisioning. Escalate complex issues to senior engineers … of incidents and resolutions. Infrastructure Operations Assist with system checks, builds, and updates under the guidance of the Infrastructure Engineering team. Monitor system alerts and escalate issues as needed. Support asset inventory and hardware lifecycle processes. Contribute to IT projects and deployments. What You'll Bring: 3-5 years of experience in a technical support or service desk More ❯

Job Title: Trainee Customer Support Specialist Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate … problem solving individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach … Customer service of the highest standards Ability to work independently and as part of a team. Strong problem solving skills and attention to detail. Previous experience in a customer support role. Previous experience in in the recruitment industry (preferred, not essential) What We Offer: Remote working Full Training provided – office based (Mountsorrel) for 4 to 8 weeks A supportive More ❯

inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you … and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role … NME. This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication among More ❯

A leading global technology provider is seeking an experienced Security Systems Support Specialist to join their dynamic technical team. This role focuses on delivering expert support for advanced CCTV and integrated security solutions across a broad portfolio of commercial clients. Key Responsibilities Provide remote and on-site technical support for commissioning, maintenance, and troubleshooting of CCTV … systems. Assist field teams with installation and configuration of surveillance technologies in line with operational standards. Perform remote diagnostics and health checks to ensure optimal system performance. Support reactive service calls, identifying and resolving technical faults efficiently. Manage and process CCTV footage requests for investigative purposes. Maintain thorough documentation of technical activities and resolutions. Skills & Experience Prior experience as … a 2nd line IT support helpdesk role alongside someone who understands internal networks and can help to coordinate on site engineers Technical qualification in IT related field Ideally proven experience with CCTV, EAS, RFID, or access control systems. Strong analytical and problem-solving skills with a hands-on approach. Proficiency in English at an advanced level. The Offer The More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Support Specialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Support Specialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in More ❯

Job Title: Technical Product Support Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly skilled … and motivated engineering graduates to join their team as a Technical Product Support Engineer. Job Overview: As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting, issue resolution, and … providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical Product Support has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues 3. Following standard procedures for proper escalation More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Rollout in the Optical Industry - 4-Month Contract Are you passionate about tech, training, and helping people embrace change with confidence? Zest Optical is looking to identify enthusiastic Training & Support Specialists to join a leading provider of Practice Management Software on a 4-month project, delivering impactful training and go-live support for a major software rollout across … project is for you. What the role will entail: Deliver hands-on training to optical practice staff on the new software Provide onsite and/or remote go-live support during rollout Act as a friendly first point of contact for user questions and troubleshooting Tailor your approach to suit varying levels of technical confidence Help identify recurring issues … and share feedback with the project team What we're looking for: Experience in delivering software training or support (healthcare or retail preferred) Strong communication and interpersonal skills Confidence working in fast-paced, customer-facing environments Flexibility to travel to different practice locations if required A proactive, can-do attitude with a focus on making the user experience smooth More ❯