15 of 15 Support Specialist Jobs in the Midlands

Global CRM Support Specialist We are seeking a Global CRM Support Specialist to join our international CRM team. This role requires a blend of technical expertise, analytical thinking, and a solid understanding of end-to-end CRM marketing processes; from strategy and creative development to campaign execution and reporting. You’ll work closely with global and … local marketing teams, IT, and digital services to ensure smooth CRM operations and continuous improvement. Key Responsibilities Act as the first line of support for CRM teams and regional markets, handling inquiries and resolving technical issues efficiently. Coordinate all CRM-related processes, ensuring requirements are collected, prioritized, and delivered on time. Assist markets in setting up A/B … across templates, devices, and browsers. Collaborate with technical experts to implement new platform features and integrations , enhancing marketing automation and reporting capabilities. Develop clear and user-friendly training and support materials for global and local teams. Identify opportunities for process innovation and efficiency , leveraging advanced SFMC functionality. Support the adoption of new CRM innovations and best practices to More ❯

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent.About the Role: As an Application Support Specialist , you … ll play a crucial role in ensuring the continued success of our client’s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately 4 client-side … visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication and problem More ❯

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent. About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately … client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication More ❯

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent. About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client’s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately … client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication More ❯

IT Support & Web Specialist The Opportunity We're looking for an IT Support & Web Specialist to join our growing support team. In this role, you'll provide a mix of IT helpdesk support and web/domain administration , working directly with clients and internal teams to resolve issues quickly and effectively. If you've … got experience in IT support, enjoy problem-solving, and want to expand your skills into web hosting and domain management , this role offers the perfect platform. What You'll Be Doing Providing 1st/2nd line technical support across IT, email, and web systems Troubleshooting and resolving end-user issues via phone, email, and ticketing system Managing and … configuring DNS records, domains, and hosting environments Supporting email setup, migrations, and administration Assisting with website configuration and monitoring Maintaining accurate support documentation and technical logs Liaising with clients to provide updates and ensure a high level of service What We're Looking For Previous IT Support/Helpdesk experience (1st or 2nd line) Understanding of DNS, domains More ❯

EUC Technical Support Specialist/Desktop Support consultant is required by my client. Join a dynamic IT team as an EUC Technical Specialist on a 3-month rolling contract, based in Nottingham with very occasional travel. Support and maintain a Windows-based desktop environment across multiple UK and international sites (approx. 1,600 devices). … Key duties include hardware/software support (Windows 11, SCCM, Intune, Office 365), troubleshooting, documentation, and ensuring security compliance. Success in this role requires hands-on Wintel experience, multitasking, knowledge of Active Directory/SCCM, and strong communication and teamwork skills is essental. Microsoft certifications are desirable as would any experience of working in a contact/Call Centre More ❯

Technical Support – Birmingham (Hybrid, £40,000) The Role We’re working with a leading global insurer looking to hire a Technical Support Specialist for their IT & Operations team in Birmingham . This role sits at the heart of their internal support function, helping onboard new users, resolving day-to-day issues, and keeping systems running smoothly. … You’ll manage support tickets, maintain documentation, and make sure users get a fast, reliable service every time. If you’re the kind of person who enjoys solving problems, improving processes, and delivering great service, this is an opportunity to do all three within a business that’s serious about technology and people. What You’ll Be Doing Act … as the first line of support for all technical queries, managing and triaging tickets via Wrike Onboard new users to internal systems and provide ongoing support to existing users Troubleshoot and resolve user issues efficiently, escalating to 2nd line where necessary Maintain internal documentation and knowledge bases using Confluence Keep users informed on ticket progress and resolution updates More ❯

IT Support & Web Specialist The Opportunity We're looking for an IT Support & Web Specialist to join our growing support team. In this role, you'll provide a mix of IT helpdesk support and web/domain administration , working directly with clients and internal teams to resolve issues quickly and effectively click apply for More ❯

Job Title: Desktop Support Specialist - Retail Environment Location: Northampton, UK Contract 12 months - Extendable Role Overview: We are seeking a Level 1 DSS Engineer with strong experience in retail IT environments, including POS systems, to provide end-to-end IT support. The engineer will ensure seamless operations across desktops, servers, networks, and retail point-of-sale systems. Key … Responsibilities: Deliver end-user IT support for desktops, laptops, mobile devices, and retail-specific equipment. Install, configure, and troubleshoot Windows 10/11, standard business applications, and POS software. Provide support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Manage user accounts and access rights in Active Directory. Perform routine server administration tasks, including patching and backups. Handle … incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar). Support network devices (routers, switches, firewalls) at a hands-and-feet level. Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware. Ensure POS software and hardware uptime, including upgrades, configuration, and integration with back-office systems. Provide VIP/Executive support as required. More ❯

Job Title: Desktop Support Specialist - Retail Environment Location: Northampton, UK Contract 12 months - Extendable Role Overview: We are seeking a Level 1 DSS Engineer with strong experience in retail IT environments, including POS systems, to provide end-to-end IT support. The engineer will ensure seamless operations across desktops, servers, networks, and retail point-of-sale systems. Key … Responsibilities: Deliver end-user IT support for desktops, laptops, mobile devices, and retail-specific equipment. Install, configure, and troubleshoot Windows 10/11, standard business applications, and POS software. Provide support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Manage user accounts and access rights in Active Directory. Perform routine server administration tasks, including patching and backups. Handle … incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar). Support network devices (routers, switches, firewalls) at a hands-and-feet level. Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware. Ensure POS software and hardware uptime, including upgrades, configuration, and integration with back-office systems. Provide VIP/Executive support as required. More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

Title: IT Desktop support Location: Multiple locations in UK (Onsite) Project Type: Contract Job Description: Must-Have Skills: Deep knowledge of Software & Hardware Hands-on SCCM working knowledge Experience with Windows 11 Migration Windows O/S champion – installing, upgrading, imaging Strong software expertise (deployment & troubleshooting) Excellent communication skills More ❯

Title: IT Desktop support Location: Multiple locations in UK (Onsite) Project Type: Contract Job Description: Must-Have Skills: Deep knowledge of Software & Hardware Hands-on SCCM working knowledge Experience with Windows 11 Migration Windows O/S champion – installing, upgrading, imaging Strong software expertise (deployment & troubleshooting) Excellent communication skills More ❯

Title: IT Desktop support Location: Multiple locations in UK (Onsite) Project Type: Contract Job Description: Must-Have Skills: Deep knowledge of Software & Hardware Hands-on SCCM working knowledge Experience with Windows 11 Migration Windows O/S champion – installing, upgrading, imaging Strong software expertise (deployment & troubleshooting) Excellent communication skills More ❯