Helpdesk Team Leader
- Hiring Organisation
- Softcat
- Location
- Manchester, Greater Manchester, United Kingdom
- Salary
- £ 80 K
service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands … link between the Helpdesk and the wider Internal Technology organisation, ensuring Pods are aligned to service expectations and business needs.As Helpdesk Team Leader, you'll be responsible for: Ensure effective workload distribution and consistently meet service targets across the PodsOwn service performance within your Pods and drive ...